The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
chaps fit well and have used them 3 times this spring. i had to order big in waist to get them to fit in thighs. the reviews help get the proper fit thanks to all you who did a review ray
very comfortable and exactly what I ordered. Ovely long and had to cut off quite a bit as I am only 5'6''. Will order from here again
Quality of materials and workmanship is excellent. Good, comfortable fit.
Had these a year now. The liner is pretty flimsy and gets snagged in the zipper causing much frustration. The leather is rather thin and of lesser quality. These chaps are rather cheaply made and wear out quickly. You get what you pay for.
I love the chaps, the length was perfect, but I ware 33 waist, I went with a 34, but even with the elastic and the zipper they are almost too tight in the thigh.
Read what everyone else said, this is a great deal at twice the price! The fit and quality are as good as $250 chaps. If you want chaps, buy these.
Thank You Leatherup! Great pair of chaps, use the thigh chart when ordering length can be trimmed if needed waist is good absolutely awesome very warm and comfortable
These are my first pair of chaps, so I have nothing to compare too. They are REALLY nice. Heavy duty leather, yet soft and comfortable. I ordered a 36 knowing I was going to have to cut length off. I have since lost weight and used the lace system to take in the waist. These keep me warm in those 45-50 degree temps in Minnesota. Thanks Leather UP
Perfect! Did not have to do anything to them but put em on and ride! Great quality too!
Great product, great price! My husband and I have ordered several items and have been very pleased with our purchases.
These are great chaps for the price. The material is a lot better than I thought they came a little long for me . all I did was cut the bottom to the length I needed , came out perfect. I will buy from leather up again.
I purchased these last Nov I think. Did not write a review. Because they are very servicable chaps. They fits, looked good but chaps. Well last sunday I just missed a deer and went down doing 70 mph. The belt buckel pulled out, but I do not have a mark on my legs and I slid a long way. I can not wear them again but the leather held up did not rub through. Great Chaps in my opinion. As soon as I have the bike fixed up and paid for I will definatly be buying another pair.
The chaps are perfect. The fit is great and the quality is terrific. Trimmed them to the correct length with a pair of sewing shears.
Exceptionally soft leather. Perfect fit. I take a 38" X 32" inch pant. Basically looks like the claps in the illustration. Would highly recommend this product.
Definitely need to measure the thigh before ordering! The waist may need another hole for the belt, but go by the thigh measurements! Overall they work well to block the wind and rain, can be shortened easily by cutting them off, if needed.
These chaps kick $#*!! I only wear chaps a few times per year in the fall, so it does not pay for me to invest in an expensive set with some logo on it. I was totally suprised at the quality. Fit was great and required only a 1" trim from the bottom. Shipping was lightning fast and I would recommend these to anyone.
they fit weel enough, good and tight ont he thighs, although the opening in the front is somehwat large. this is not exactly the season for wearing chaps, so I'll know more in the fall.
I bought these for my dad as a birthday gift and he loved them. They also came extremely fast!
These are really great Chaps, soft and very comfortable. The fit was perfect and to cut to length needed was very simple. My wife ordered the same chaps and felt they couldn't have been any better. The elastic thighs and dual comfort zipper system is the greatest. We wear them every weekend. The customer service is also outstanding as we called them numerous times with questions. One our order was placed we received them quickly. Thank you Leather Up!
i (roy) got my chaps a week ago and love them fits and looks awsome leatherup is a great way to own great leathers and get them for cheap at a appeal thank you again leatherup keep the good work up
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
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