The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
I am 6'2" and have a 33 inch waist and the 32's fit perfect with no need for shortening. Good value for the money and lightening fast shipping. Thanks Leatherup!
My wife and I both got our chaps, and are happy with the quality and weight of the leather. Mine fit almost perfect, and my wifes' required just a little trimming to fit the length. Everything else was great and we really like them. Ordering from Leatherup was great, fast , and inexpensive!
Great Chaps, just had 1 nick in the leg , but other that that they are GREAT.Will be ordering wife a pair.
We ordered these and they came in time for us to take a ride we had planned.The weather took a nose dive and it was cold. The chaps worked super!!!!! We love them. My wifes pair has a grommet defect on the belt but she didnt want to part with her chaps long enough to return them ..It's been a long winter and we were ready to ride. Other than that manufacturers defect we love them THANKS!
Leather up has set me UP. The quality of the leather is high and workmanship is great. Thank you Leather up.
Fit great, easy to custom fit. I've got big thighs and these fit great.
Waist belt is way huge for the leg circumference, but at least it allows me to double ply the eyelets instead of single layer as it arrived. I would not trust these thin chaps for road protection but they look hot for alternative events. Great price either way.
These chaps are great for the money. I have a 38 waist and ordered a 40. They fit good. Very pleased with this purchase.
Got my chaps recently, I ordered 34" (I wear a 32") and they fit great. The stitched pocket was a little cheaply made, but otherwise the chaps are a pretty good quallity for the price.
you guys and ladies rock in your sales and service thank you!
I would recommend these to anyone I know. I'll be a return customer for sure.
great value with very good quality...what more could one ask for?
great quality very good buy as always best leather products
I wear a 32" waist in jeans, so I bought the 34". Ended up being just a too tight in the thighs. I returned them for the 36" ones and they fit perfect. No hassle return. I highly recommend Leather Up. Matter of fact....I'm looking at their saddlebags for my sporty right now!
Don't let the price fool you!! Great value at twice the price. Exchanging was easy and trouble free. I can't wait to be on the road with them on. I thought that at 6'4" I would have trouble with the length, but they are more than enough. I won't hesitate to order from Leatherup again.
This is my second purchase at Leatherup. I went on my first ride of the seasons in the mountains. Chaps were great! Great quality and fit. No problems at all.
Excellent chaps for the price. Great fit. Comfortable. Dual Comfort Zipper system very nice.
I ordered these for my husband's birthday and thought at first that they did not arrive in time. We went out to dinner and they were at my front door when we returned. My husband opened up the box and tried on immediately and loved the fit. They are a little long but is real easy to cut to proper length. They look great. Thanks LeatherUp.
Great service got them very fast. Very comfortable great fit. They were a little softer than I expected but over all I like them.
George
New Orleans La
These fit great. Easy to take on and off. Very well made, I expect them to last for years.
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
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