The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
Great company to work with. No problems returning items and reordering. Good fit.
Outstanding product, fit perfectly. Very high quality leather, love the elastic on the thighs.
Great Value, fit perfect. Bought for my husband and he loves them. I bought the 42 with the 26 in for the thigh, his thigh measurement is 29 but they fit great and if he wheres something thicker and needs more room he can use the zipper in the back. Very Satisfied.
I feel that the leather quality is above average and should last me well on the long rides out here in Utah, Idaho, and near the Four-Corners area, as well as Las Vegas (present day Sodom and Gommorah). I am 69" and trimmed about 1-1.5 inches off the bottoms so they will fit nicely on my highway pegs without riding up my leg from the wind. Soft and comfortable with durable zippers and fastnerers. Very comfortable with the ability to expand the thigh circumference. Plus, my wife gave me that little look you fellas know what I'm talking about. Bow-chika-wow-wow. Cheers.
unbelievable quality and best price anywhere! Waist is exact, but lower a little tight, so measure before ordering.
Very pleased with the quality of the chaps and the jacket. Good price for both. Really didn't expect them to be as nice as they are...purchased them as a gift for my husband and he loved them both.
Bought these as a gift for my husband. He is a really muscular and big guy and he loves them...especially because the chaps can stretch in the back by unzipping them. They look GREAT! Very functional for cold weather riding.
I was really surprised at the quality of the chaps at this price. I have had a chance to wear them and they fit perfect. Ship time was great.
Had to send the little ladies back because they were too tight in the thigh. We'll see how long it takes to get the new pair here.
I am sure we will be doing more business together.
Because of inclement weather (Snow and sleet) I have not been able to ride in my chaps yet but I tried them on and love the fit. I have large upper thighs in relation to the rest of my physique and the elastic and zippers ensured I have ample room for my thighs without getting chaps that were too big for my waist. The price is great and the shipping was expedient. I will definitely do business with Leather Up again.
I tried the unisex chaps first, and they did not fit. Plus there was no give in the thigh so I bought the dual comfort system chaps and they were pereect.
1/27/09 Leatherup gives fast service.I got my Chaps last week.
They fit real good . I had to cut the length a little. I like the way they feel.
Give them 5 stars.!!! James from Calhoun,GA.
Excellent fit, good quality. I am looking forward to trying them out on a trip to St Augustine Fl this weekend. I will purchase from LeatherUp again.
Fit is right and seems to be of good quality.
Will order again on other items.
absolute perfect fit waist and length. i wonder if i could get my wife to buy some for herself? if not,ill be back for more great stuff....five star
The price on this item is awesome for such great quality leather.
Great Chaps, I'm 5'10",285lbs have a 40" waist ordered the chaps in 42 Fit is just right. Will order from here agin.
Great quality leather, the zippers are heavy duty and should last for years.
Nice chaps. A little thin for Montana, but what isn't? That extra give in the thigh is a great feature... very comfortable, without cutting off the bloodflow.
I love the way they can expand in the thighs and the ease of putting them on and taking them off.
I feel these are true "good buy". Seem to be high quality product at a bargain price. I hope to get many years of service from them. Shipping was fast and communication was excellant.
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
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