The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
I haven't actually had a chance to use em yet but they seem to fit ok a little tight in the thigh area other than that they look durable.
They are nice, but I thought the leather would be a little thicker. Still very nice for the money
much better than anticipated! Husband was very happy.
I ordered these chaps for both myself and my husband. They are great! We've only had a couple of problems- I am very tall and had to get a leather guy to add over 3" to the length. That's fine since the price was so great anyway! My husband is a big man and the thigh and knee areas are too tight, even with the elastic and zipper. We didn't want the hassle of returning the chaps and possibly having the same problem again, so, our new leather guy buddy is now altering the chaps for us. The quality of the chaps is great. I love mine! I didn't realize how comfortable chaps were and how much wind protection they provide. I'm warm even in 50 degree weather.
My husband is delighted with them. They fit perfectly and are nice quality and arrived before the stated date of delivery, just in time for Christmas.
Awesome chaps. Fit great. Elastic and zipper make them more comfortable than any other chaps. Fast shipping during the holiday season. Package arrived about 3 days before the expected date.
Fine chaps for the $$$$$$. We will be ordering from this site again!!!
These chaps were exactly what my husband wanted. He was super pleased with the fit and the ease with which the length could be adjusted.
Nice chaps. The "waist extender" worked great getting a good fit for my husband.
fit's great on my hubby, he loves them. great price!!!!!
Ok i ordered these the same time i ordered my jacket. This chaps are kick a-- and i challenge you to find a better pair for the price anyware. Agin i'm 6'2" and weight 280 i usually wear between 38 and 40 jeans so i ordered 40 " waist the waist is fine but the leggs are a little snug but i like it cause they stay where there supposed to. Again for the price the only way to get any better is if someone gives them to you
Would of been five stars one defect in the leg but after the break in you`ll hardly notice it
Really impressed with the quality of these chaps. Was wondering about price versus quality. When I received them I realized I hit a home run. Rode my bike on a 40 degree morning and my legs were fine.
I have only had these chaps a short time, but love them so far. I wear a 34 in pants and got the 36 and they fit perfectly. I am 6'0 and didn't cut anything off the bottom. I would highly recommend these for the price...can't really beat it.
Received my chaps today and went for a 50 mile ride after work. This included the interstate, two lane highway and town riding. Very comfortable and kept my legs warm and with minimal flapping in the wind. Ordered on a Monday and received today on Tuesday, 8days later. Very satisfied, they look great
I would describe them as "good" chaps. No complaints really. And for the price you can't beat em. I'm 5' 9", 160lbs and bought 32s. They fit perfect. I don't really see a need for the rear zipper, maybe some of you thick legged folks.
Good value for the money. Flexible fit & soft leather. The lining has a tendancy of getting stuck in the zipper if you're not careful and the side flaps could be improved with velcro to keep them closed.
Well worth it, much more than I had expected!!! Can't go wrong with LeatherUp! Will order from again!!!
June 3, 2010
Jerry R. from Albuquerque, NM
I knew the moment I saw the chaps they were of high quality. When I received them I was definitely well pleased in the decision I had made and so was my wife, since she bought them for my birthday. Thanks.
Fit great, everything they said they would be and more
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
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