The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
These chaps are amazing! I am a lean 170 lbs 6' tall 31" waist and the 32's fit perfect with no cutting required! The elastic inside and zipper back make them a snug but very comfortable fit and makes walking much easier than in other chaps. I HIGHLY recommened! Especially for the price!
My husband loves these! Especially b/c of the elastic and zipper at the thigh, they aren't tight on his legs.
I appreciate the fast delivery and the overall quality. The only gripe I have after wearing them once on a 1,700 trip is the buckle. Its cheap. Start making these chaps with a quality buckle and you'll have a real winner.
The chaps are exactly as stated in add. Good quality, fit perfect. I would have liked a bigger, deeper pocket. What I didn't like was the freight and duty and taxes to ship to Saskatchewan, Canada. Cost me more than the chaps! I would have preferred a cheaper, slower shipping method.. Greg..... Sask.,Canada
Nice chaps. The only problem I've had with them thus far is the zipper on the legs will not stay down sometime. Who knows, maybe it will stay down after I wear them a few more times. I've only worn them once on a 200 mile ride. Other than that, I like them. Fast delivery.
bought chaps for husband . fit great. have not wore them on a trip yet. now he is ready to go. Quality is great. price was even better compared to other local leather stores.
Linda from Amarillo,TX
Great chaps! I am a former football player and also a current bicycle rider. For anyone with large quads/thighs these are an outstanding choice. Quality of the leather is great for the price...good value purchase. I have purchased a vest, trunk & helmet from LeatherUp as well as these chaps. All have been good purchases!
these are very good quality chaps. Just put them on and cut the bottoms off for the length to suit you. I took mine to a leather shop to have the cut bottoms hemmed up to look better and last longer. Great product. I buy a lot of my stuff through LeatherUp.com. Extremely fair prices for really good quality items. I will buy from these guys 'til the day I die (hopefully not soon, in a horrible firey motorcycle accident! LOL). Thanks again LeatherUp.com!!!
Because of my thunder thighs I've had a hard time finding chaps that fit them. Due to the elastic and the back zipper these fit PERFECT.
As always Xelement uses quality leather that just seems to fit to your leg. Leg movements are natural without having to strain.
Having these chaps makes riding everyday to work comfortable even on the 20-30 degree mornings.
When I first got the chaps and put them on the belt pulled out. Which caused me to take em to the Seamstress up the street for a quick fix. Double stitch! Now these are very comfortable..warm as all get out.(22 Degree weather at 80 and still plenty warm,well maybe not plenty but comfortable enough for the 45 min ride. And for the price I figure I'm still ahead.
Good pants. were a little long, but a simple alteration was all that was needed.
These are some well made chaps, and the fit is really good. I used them straight out of the box before the snow hit and they are a bit long, but can be hemmed. The expandable thigh zippers make them very comfortable. A good value all around.
I love the chaps. They are very comfortable. I had to cut some off the bottom to make the length right. I would recommend these to my friends. You have such great prices and very good quality items.
Perry Wilson
All I can say is WOW I'm thinking that my chaps were going to be some cheap feeling leather, I was blown aways!!. They are top of the line Premium HIGH GRADE LEATHER!!! I went to one of the dealership here in town and they said they said had top grade leader and when I went back and show them what I had bought from Leatherup, lets just say they had nothing to say.
Daniel
Killeen/ Fort Hood Texas
Love my new chaps! I recommend this pair instead of the non elastic thigh. Much better fit and comfort while riding. I returned the other pair and return process went very well. Would recommend Leatherup to all my family and biker friends. Will definitly buy again!!! Thanks very much!
Lee S.
Anna, TX
My husband loves them! The product is heavy duty leather. I'm grateful for the elastic in the leg. My husband is small, but still needed the elasticicty in the legs.
I bought these for my son in law for Christmas. We were both very pleased with the quality and price.Thanks Leather Up.
Great price and really nice chaps, very happy with Leatherup!
I wear a 32 waist and got the 34 in these chaps. Just right. Excellent quality as usual. LeatherUp offers great products at a great price. I am a regular customer and tell others. Great job.
Leatherup does it again! Awesome product at a reasonable price.
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
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