The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
Excellent chaps,fits great,very comfortable.Does all that is needed for a great ride.
Arrived quickly, good looking seem durable and just a little tight in the thigh. Very comfortable to ride in. I believe they'll be fin when they stretch out.
very pleased with the style and fit of these chaps. have ordered numerous items from leatherup.com and have had good dealing with them.
No complaints. I found they fit better when I took them up a little in the back.
These chaps are great! Nicely constructed, very heavy zippers and the zipper on the back of the leg makes the fit great. I measured my waist over the top of my jeans and my thighs with jeans on and ordered accordingly. The fit was perfect. My wife wants the same chaps. Thanks Leather Up for the great service.
Very nice quality for the price, nice soft leather but thick where it counts, the extra in the thigh is a plus and being able to unzip the leg in the back is great while in the saddle. a great buy
I was very satisfied with these chaps. I wear 34 pant, so I ordered the 34 in the chaps. They fit perfectly. Will definitely buy another pair when the time comes.
Ordered these chaps and received them in two days. The reviews were right...I wear 34 waist and ordered 36. The fit is perfect. The quality is great and look is what I was looking for. Thanks to everyone that took the time to write a review. Can't wait to ride with these bad boys on. I will order from leatherup again. Thanks
An excellent item that fits a little long in the legs but easily cut. Everything else is perfect. I would recommend these for anyone who takes road trips. Thank you LeatherUp for another fine offering.
Very happy with purchase and service from Leatherup.
Great price, fast shipping, good product, (some small things could be better like the belt loop) but I am WAY satisfied by this purchase. Do order larger than you normally wear though.
Great chaps! Fit is perfect.They have already saved me from several rain and snow storms as well as chilly mornings.
Excellent fit, I had to trim the leg, however, it was very simple and it looks good! Highly recommend these to everyont.
Great chaps, I'm rather short so had to cut them off almost to zipper, but otherwise like them. They are very soft and comfortable.
Thanks LeatherUp. The chaps are great. They are high quality. They fit and look perfect. So pleased. You will get all my business. My friends are asking where I got my stuff. Keep the price and quality this good and you will be SUPER busy. Thanks again.
the lenghth was long but fit great i've showed them to friends that are planning on ordering some. cant beat the prices on this site
they arived in a timly manner they fit loose but confortble had to trim off two inches. i will buy from leather up a gin.
Been riding for over 40 years. These are the best chaps I have ever had!
This is the third pair of chaps my up. Every one of them have been fantasticwife and I have bought from Leatherup n every way. The fit was right on and the leather is top notch. It is the only place to buy leather goods. I have even gotten my embroidery shop to start buying from you. Keep up the good work.
Great deal and great product very happy to have found the site. 5 days door to door and I am in Canada....awesome
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
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