The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
Great chaps. Super comfortable and outstanding quality. Leatherup is the best price on the market
very nice, good leather and I will order from you again
great chaps,good thick leather. LeatherUp is good quality merchandise. I will buy
more gear from LeatherUp again.
Leather and construction very good. Buckle is cheesy at best.
For $69.95 I don't know how you could beat them. Heavier than some I looked at locally for much less. I wear 34" levis and order 34" chaps and they fit fine........Good value!!
great product, very happy with this. one improvement would be to have a loop & pocket on both sides
Very happy with the chaps I ordered, fit is excelent, along with the coat for my wife and one for me, we're out fitted for less than at the dealership for one coat. Heavy duty quality. Thanks.
Great chaps for the money. Plenty of length to grow into! Rugged construction.
Great chaps. Didn't know what to expect for that price, however, I was very surprised by the quality and fit. Great pair of chaps
I bought these for the upcoming fall and they are excellent. First day I wore them it was 37 degrees and they kept me nice and warm. They run a tad bit long and if you workout, they may be a bit snug on your thighs. I will be a repeat customer.
The quality of the leather is great and overall the chaps are the best. The one small complaint is the buckle couldn't be any cheaper. I am a little concerned about the dual comfort zipper system in that it is very close to rubbing the leather seat of my motorcycle. (I think it should have been covered with a leather flap just like the zipper down the legs.)
This isa an outstanding pair of chaps for the money, Just went on a current bike ralley & all who asked about the clothes were at envy of the price. This is not only the best deal I found but also an outstanding company to deal with, no hidden cost, great customer service & delivered right on time just as they claimed. This is how a company should be ran!!!!! Great Job to all
Excellent quality. Haven't worn them on the bike yet, but after trimming about 6 inches off the legs, they fit great
Bought these for my friend right before a 2000 mile trip, went from Orem, Utah, through Yosemite, over to Monterey, then rode around and saw the area, then came back home via Vegas. He'd never worn chaps before, and says that they absolutely saved his butt when it got cold. Kept the cold and wind out. The extra elastic and the zipper closures made for a perfect fit and came in handy after hours of riding. Chaps were completely comfortable, thick durable leather, and did exactly what they were supposed to. Perfect gift for my friend. :)
A lot heaver than they look, good protection. I am pleased with the zipper on the upper leg to get a great fit, and confortable with the elastic. Trim the legs as needed and you have a tailored fit. Used on cold mornings to keep legs warm did an outstanding job. Leather up has done it again.
I bought these chaps about two months ago and am extremely impressed with the quality and fit. The best money I've spent in a very long time
Great for the money, seem to be just as good as the ones that cost $125.00 at the bike dealership.
Love them. I'm a big boy and they fit great and look even better.
These chaps saved my ride. As it happens so many time the weather man was wrong......bad wrong. Just completed a run through the Smokey Mountains and it was cold.
They were comfortable to wear and keep me very warm for the entire trip. I have not problem recommending these.
Don from Louisisana
My first purchase of chaps, and thanks to others reviews, it was a good purchase!
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
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