The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
Awesome item for the price. My whole family owns a pair of these now. Don't think you will find a better pair for this price!!!
Good Chaps , leather is nice the Buckle though is a bit weak for the chaps , but over all not bad, great price.
for the price I paid I am very happy with the overall quality of the chaps, I actually wish they had an option of not having a zipper in the back of leg as I am slender and don't like the look but if I had a little more heft to my legs the ability to make an adjustment to give my leg more room would be great also wish they had a second belt loop to hold in the extra belt material when tightned A
What a great deal. Quality matches and surpasses the quality of other chaps with a name brand motorcycle brand on it.
Thanks,
B.Wray
Great pair of chaps except for the belt,the pen slides sideways through the buckle.Will be buying another pair from a different store,Leatherup should have known this would be a problem with it's customers but chooses to sell the product anyway.
Mac,
I bought these chaps as I thought they would be a comfortable fit and I couldn't be happier with the quality and the fit. I have ordered several things from Leatherup so far and I will continue to order from them as their service is wonderful and so are their prices. I've ridden in 30 degree weather and these chaps have kept me warm and comfortable.
Great Chaps. I am 6' 190lbs. Wear 34 pants, but I ordered 36 because I have big Thighs from bicycling. Fit great everywhere. Can't believe the quality for the price.
I love the chaps they fit great and are very comfortable to wear, tried them out the day I recieved them it was 29 degrees along with the xelement jacket I recieved, jumped on the bike and went for a ride I would truely recomend these to anyone that is contemplating buying chaps, so I will be returning as a customer because you cannot beat the price or the product.
Pants are exactly as described. VERY comfortable and quality leather. The belt is a little on the flimsy side but overall construction is solid. These pants make riding in low temps (30's) easy. Arrived in days - true LeatherUp fashion. You guys rock!!!
Delta from Manassas, VA
My boyfriend loves them. They are soft and comfortable. They are also designed to be cut to length and hemmed.
Fantastic chaps at a great price. Nothing out there even comes close.
Would be 5 stars, but the belt buckle prong is too thin and will not stay against the frame. The prong needs to be thicker/stronger. Otherwise, perfect fit and great quality of the chaps themselves.
Better than expected. Perfect fit, a little trimming but, that should be no problem. Excellent pricing. Will/have buy here again!!
Having never used leather chaps or a leather jacket in all my years of motorcycling until this year i never realized how warm they were. These chaps are just about the best thing to staying warm in cooler wheather. And you,ll never beat Leatherup prices Mike Bedford,In
Excellent value for the price. My only critique would be for a more substancial belt buckle.
Order these for my wife as very happy with the chaps previously ordered. These are great looking, fitting, and affordable chaps. I would highly recommend.
These have a nice fit and are pretty comfortable. At first I thought they were too long but as I rode I found them just right. The only thing that I was not too happy about is the buckle. It could be a little beefier other than that everything it great. Bill B Suffolk, Va.
Bought these for my boyfriend, they fit perfect. Measure your thigh and u cannot go wrong, had to cut them off but was no problem. They look awesome on him :)
These chaps are really comfortable and keep you warm in the coldest temps. Worm them on a ride in the low 30's and had no problem. They are very soft and fit great. I like that they were plenty long when you get them, just use some sharp scissors to cut hem to the length you need. Leatherup.com has once again delivered a great product and great customer service.
Fit great. Look great. They were a present for my brother and he loves them.
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
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