The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
As usual, same quality as retail but half the price. Anyone who shops elsewhere for leather/ bike stuff needs therapy..
Leatherup has done it again. the chaps were perfect in every way. you cannot beat this quality and for the money. Awesome! The one thing i didn't care for on these chaps was the eyelets on the back of the waistband. But it was a real easy fix. I replaced the eyelets with the same type snaps that are on the bottom of the legs. Now they are a perfect fit and the cost for the snaps was less than 7 dollars. Thanks and know I will be sending folks your way
I ride every day. These are GREAT Chaps EXCEPT the belt buckle. It's too small and cheap. I replaced the buckle, and now they are perfect. Much better qualaity than I expected and well worth the money.
Excellent quality for the price. I'm 6' and 225lbs and normally wear 36" waist. I first ordered 38" and had to return for 42" waist to get bigger thighs. I ended up punching new holes and taking 5" out of the waist.
I haven't had a chance to try them out yet but they seem very well made and I'm very happy with them. I would buy them again!
Would get 5 stars but the belt buckle is really flimsy, with nice quality leather and durable zippers one would think a better buckle would be used. Chaps did their job though, 2 weeks after purchase had some pimple face teenager pull out in front of me to make a turn and took out my bike's front end throwing me off, slid on the road a few feet and chaps held strong EXCEPT for that flimsy buckle, broke open on impact and wound up in the middle of the road with chaps halfway down my butt. I am alive though butt would probably not consider this product in the future if they don't improve the buckle and fasteners.
The fit was just right, and so was the price. Great value!
Very high quality for a very fair price. Very happy
I had looked at a lot of chaps for my husband & decided on these. They are GREAT!!! Perfect fit & very comfortable for him. Soft leather & they look great on him. They came quickly too. Thanks for a good product. I will be ordering from you again soon.
great buy, they fit very well and the leather is great quality. the elastic thighs make a great fit.
I have larger thighs so if you have larger thighs order the next diameter larger or they will be too tight.
These chaps are great! Excellent quality and workmanship. I highly recommend to any avid rider.
Over all good chaps. Bottom of the legs could be hemmed. The legs are kind of tight so order them larger than you expect. Good thing they expand at the top or they would have gone back. Used them right out of the box on a few 38 degree mornings and they made an otherwise unbearable ride enjoyable. These ar good if you don't need to wear them all day every day.
Love em, they fit great, look great, quality product.
My husband loves these chaps! He is 6'6" and they actually fit him perfectly. No alterations needed. They are very well made. I highly recommend these. For people who are shorter, they can be cut to fit.
Great pair of chaps. The zippers are heavy duty and the quality is exactly what I expected.
I ordered to 40's and they fit snug, I usually wear a 38-40 jean.
The legs are almost to small. Good value for the cost.
Great set of chaps. bought to replace old wornout pair. Just as good as my old pair but half the price. this is just one of the many Items I have purchest here and will continue to do so. Thank you leather up.
I'm very happy with the quality and the price of these chaps. I usually wear a 36 and I ordered a 36 and they are a comfortable fit. We have been able to afford some nice motorcycle clothes and boots because of LeatherUp's pricing......... Thanks to everyone at LeatherUp.
My husband likes the way they fit. The thigh zippers keep them from feeling too tight on his legs. The only complaint he has is the lack of pockets. There is only one tiny pocket. We are taking them to a shoe shop and having them add 2 larger deeper pockets. Otherwise, they are great chaps that have a comfortable fit.
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
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