LeatherUpReviews 29,914

3.3
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LeatherUp Reviews Summary

The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
167
value
288
shipping
286
quality
942
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35,759 reviews
California
4 reviews
0 helpful votes
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Review
January 13, 2021
Updated review

Product arrived fine, 10 days not bad for delivery time. Ordered a jacket and a few t-shirts. Jacket is X-mas present so only took a quick peek, and shirts still need to be washed, so we'll see, but silk screening seems good but washing will tell all. All in all as long as everything holds up, I'll be placing more orders in the future! 0

Date of experience: December 14, 2020

Great site and I will be ordering a lot more products...
January 4, 2021
Previous review

Great site and I will be ordering a lot more products here not just the jacket and shirts from this order!

Date of experience: December 5, 2020
Colorado
1 review
0 helpful votes
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Size is way small
January 13, 2021
Updated review

Returning customer. Buying here 10 years. I Usually buy the Excellent brand. This is a
NexGen jacket and it way small by 2 sizes. It fits like a ex large not a 3xxx as it should be. The bad side is its a clearance sale and non returnable. Not my fault and I have a problem with this. Now what, just eat it?

Date of experience: December 14, 2020

Returning customer
January 6, 2021
Previous review

Returning customer. Buying here 10 years

Date of experience: December 7, 2020
New Jersey
1 review
0 helpful votes
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Great site!
January 11, 2021
Updated review

Great quality of the products I bought. Shipping was perfect, in a timely manner! I will recommend this site to friends! Thank you!

Date of experience: December 12, 2020

Great
January 4, 2021
Previous review

Great

Date of experience: December 5, 2020
Nebraska
1 review
0 helpful votes
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Another Great Purchase
January 11, 2021
Updated review

I had several things on my wish list, and was looking at the great sale prices this time, not intending to buy anything yet. The Flash sale was just to good to pass up for another pair of boots. I was totally impressed with the service, one email confirmation that the order was placed, one that it was ready to ship, one that guaranteed delivery and one that guaranteed secure online service and returns if there was any problem with the order. As a return customer, I expected a good experience but somehow in the midst of our current pandemic situation they managed to improve the attention to detail they give to each customer, and my boots arrived before the scheduled delivery day. Just Wow!

Date of experience: December 12, 2020

Love Leather Up!
June 15, 2020
Previous review

Love Leather Up! I have ordered several items and have always received the best price, quality and service! Quick safe ordering and returns are never a problem!

Date of experience: May 16, 2020
Florida
1 review
0 helpful votes
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New to me
January 10, 2021
Updated review

Excellent. Customer service was so very helpful. Forgot to add in code for discount and they took care of it immediately. Can't say how much that means in this day and age when customer's needs seem to be looked over. Will definitely buy from then again.

Date of experience: December 11, 2020

Excellent
January 2, 2021
Previous review

Excellent. Customer service was so very helpful. Forgot to add in code for discount and they took care of it immediately. Can't say how much that means in this day and age when customer's needs seem to be looked over. Will definitely buy from then again.

Date of experience: December 3, 2020
Canada
1 review
2 helpful votes
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The jacket i received smelled terrible, the inside buttons were tarnished green and had rubbed off onto the leather and there was also some unknown white build up around all the buttons.

I was concerned about the quality and contacted customer service at leatherup. Ca twice but got no response. I also called in and was told to email customerservice@ leatherup. Com instead and that I will receive a prepaid return slip. As a result I sent an email with photos and was told someone would get back to me in 24- 48 hours.

In the meantime I had hung the jacket outside for a few hours trying to get the smell out, it started raining and one of the sleeves got wet. I hung it up inside and when it dried i found white streaks all over the leather that had gotten wet. I don't know what is going on with this jacket. I contacted customer service again asking if there was a film or something on the coat and was told someone would get back to me. It's been 3 weeks and I've heard nothing. Terrible quality jacket, and neglectful customer service. Save your money for a better brand and don't shop here.

Ps: i wrote a review with photos on their website but its conveniently not posted. Theyre so shady.

Date of experience: November 3, 2020
France
2 reviews
0 helpful votes
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Good prices, but immediately after placing my order, I wanted to cancel. I was told it was already too late to cancel and would need to ship it back. That's fine, but it'll cost me $10 to return it when I should have been able to cancel from the get go. The XL size was too tight to fit comfortably and that's why I tried to cancel. I selected the wrong size by mistake and it cost me $10.

Date of experience: October 5, 2020
Louisiana
2 reviews
4 helpful votes
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Buyer beware
November 3, 2020

Purchased made on the 29th of September on the 30th I received an email stating the item has shipped. October 6th item still shows label created. Leather ups customer service said its UPS service is bad in their area. Next I get another email saying they will speak to the fulfillment center. Still waiting and nothing happening. They have zero customer service and couldn't care less about their customers. I highly recommend that you do not use this company.

Date of experience: October 4, 2020
Colorado
1 review
1 helpful vote
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I made a large purchase, and am trying to check the status of my order. Every attempt to contact this company, through direct call, through email And through the website "live chat" option DOES NOT WORK and there is no way to contact this poorly run company. No problem ordering (huh?) once they get that money you are dead to them. Find your gear somewhere else.

Date of experience: June 19, 2020
Germany
2 reviews
0 helpful votes
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I was shopping Amazon and came across a Hawk H7005 Solid Matte Black Modular Motorcycle Helmet, sold by Leatherup. Money was exchanged, time passed, and order was cancelled early on the morning of delivery. I've had problems before on Amazon, but never like this. No one has ever ERASED a purchase out of my account or history. This makes Leatherup.com look like an ignoramus crew. I wonder how much they fluff their ratings after this incident.

Date of experience: June 19, 2020
Maryland
1 review
0 helpful votes
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This business has the worst customer service ever. Before you buy a product just know you will not be able to exchange it nor reach anyone on the phone or by email to discuss it. My jacket came with button imprint marks which will not come out I just wanted to exchange the item but it looks like I'm stuck with it. Before you get stuck with something you don't like I would suggest looking at other sites first.

Date of experience: June 7, 2020
Washington
1 review
0 helpful votes
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Vest side laced
July 6, 2020
Updated review

Sold out of larger size unlaced and still a little tight. Better start burning some fat.

Date of experience: June 6, 2020

Sold out of larger size
June 26, 2020
Previous review

Sold out of larger size

Date of experience: May 27, 2020
Minnesota
1 review
0 helpful votes
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Beautiful vest
July 3, 2020
Updated review

I was a little disappointed with the up price for the size which did not show up when I was looking at it. And the discount didn't show up.
But it was totally worth it... I LOVE the vest and very impressed with the quality, design and more pluses then I expected.

Date of experience: June 3, 2020

I was a little disappointed with the up price for the...
July 3, 2020
Previous review

I was a little disappointed with the up price for the size which did not show up when I was looking at it. And the discount didn't show up.
But it was totally worth it... I LOVE the vest and very impressed with the quality, design and more pluses then I expected.

Date of experience: June 3, 2020
Virginia
1 review
0 helpful votes
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Great place to order from
July 3, 2020
Updated review

I ordered a vest and it was great. I had a problem with it because I ordered the wrong size I called and they sent me a smaller size the next day

Date of experience: June 3, 2020

Great
June 26, 2020
Previous review

Great

Date of experience: May 27, 2020
Washington
1 review
0 helpful votes
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Crooks!
June 26, 2020

I ordered a leather vest for my husband months ago and it was too small so I returned it foreign exchange they received my return have yet to give me the exchange or pay me back my money every single time I call there's nobody there to speak to and it's been over 2 months since I returned that vest I want my money back or the correct vest in the correct size this is absolutely ridiculous!

Date of experience: May 27, 2020
Tennessee
1 review
0 helpful votes
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Never a Problem
June 15, 2020

I have been purchasing items form Leather Up since 2010 and have never encountered a problem with the product or service. There is always a chance of problems no matter who the vendor might be, fact of life, but I will stick with this one.

Date of experience: May 16, 2020
Florida
1 review
0 helpful votes
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Don't buy any of their knockoff brands (Xelement, Hawk, Outlaw). It is all garbage! The leather is low quality as are the helmets. You need to spend good money on a helmet that will sufficiently protect your head in the event of a crash. Their low quality garbage knockoff brand helmets will not do that.

Date of experience: May 1, 2020
China
3 reviews
0 helpful votes
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Must buy for price
June 12, 2020

The quality is awesome! I really like the products and will continue to shop at leatherUp.com. Can't stop to try it.

Date of experience: April 22, 2020
New Jersey
1 review
1 helpful vote
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I have been doing a bit of research prior to finally deciding to purchase this leather jacket. One main concern was with the sizing that I see most folks have an issue with. The size chart is NOT very helpful! I took a chance and got the large by doing a size up. I usually wear medium. Well, I got the jacket today 4/8/2020 and it fits great EXCEPT for a few things. I won't be able to wear a sweater under the jacket zipped up (no layers sadly), but I may be able to wear layers with the jacket left open. The jacket is long like the heading/description states, however it is snug in that area though I can zip it up without a struggle. I did unzip the side vents at the hips and that helped a little, but will wear it zipped up. I do have a little jiggly belly from my last child that I just can't get rid of. I am 5"5' tall, 147 lbs., wears a 34D/36C bra, size 12 (L) in pants, and (M/L) in tops. The fit of the jacket in the top area is just right, the sleeves are really snug feeling but, not tight at all as I can bend my elbows and move my whole hands freely. The end of the sleeves goes a little pass my wrists which is nice. Loosening the sleeve zippers would definitely add a little more room. The worst part of the jacket is how snug the waist area is because if you have a bigger belly, you're gonna need to size up even more. It is $9.99 it says to return, so that's not too bad trying to figure out your size. I still have the tags on and all the wrapping just in case I want to return it, but I don't think I will... I can manage with it like this. The jacket looks great, gorgeous! Nice weight and feel to it. Excellent workmanship and quality! Stylish! I'm gonna try to lose a bit of weight in the belly and hip area. I do have wide hips and a big butt so maybe that's the problem right there. Anyway, this jacket is TOTALLY worth it! LOVE it bad!

+1
Date of experience: April 10, 2020
Florida
2 reviews
3 helpful votes
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Disapointed
March 23, 2020

I waited almost a year for the Women's Black Buffalo Leather pants. When finally I received a pair that fit, I found that the pants had two[2] holes one in front right leg and one in back of left leg. After notifying Customer service in December 2019 I finally got disposition in February 2020. Customer service refused to replace damaged pants because it had taken too long. Never mind they had delayed disposition with incompetence.
I'm so disappointed. Definitely will not order any merchandize from them in the future.

Date of experience: February 22, 2020

From the business

Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...


leatherup.com
Founded in 1998
Wilmington, DE, United States