LeatherUpReviews 29,914

3.3
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LeatherUp Reviews Summary

The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
167
value
288
shipping
286
quality
942
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35,759 reviews
Washington
1 review
0 helpful votes
Follow Mark B.
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Great Jacket!
January 21, 2021
Updated review

So far so good. Made purchases from LeatherUp before.

Date of experience: December 22, 2020

So far so good
January 13, 2021
Previous review

So far so good. Made purchases from LeatherUp before.

Date of experience: December 14, 2020
Illinois
1 review
0 helpful votes
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Fast and Dependable
January 21, 2021
Updated review

Great shopping experience, so many styles to choose from. I bought this as a gift to my son, he will be thrilled

Date of experience: December 22, 2020

Great shopping experience, so many styles to choose...
January 12, 2021
Previous review

Great shopping experience, so many styles to choose from. I bought this as a gift to my son, he will be thrilled

Date of experience: December 13, 2020
Virginia
1 review
0 helpful votes
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Pleased
January 20, 2021
Updated review

Great experience,, pleased with the expedient service and delivery.

Date of experience: December 21, 2020

Great experience
January 13, 2021
Previous review

Great experience

Date of experience: December 14, 2020
Michigan
1 review
0 helpful votes
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Thank you
January 19, 2021
Updated review

Totally impressed with customer service and fastest delivery ever!

Date of experience: December 20, 2020

Totally impressed with customer service and fastest...
January 12, 2021
Previous review

Totally impressed with customer service and fastest delivery ever!

Date of experience: December 13, 2020
North Carolina
1 review
0 helpful votes
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Very nice jacket.
January 19, 2021
Updated review

Was very easy. Christmas gift. Hope it fits. Very nice leather and hope he loves it!

Date of experience: December 20, 2020

Was very easy
January 11, 2021
Previous review

Was very easy. Can't wait to get it.

Date of experience: December 12, 2020
Tennessee
1 review
0 helpful votes
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Chaps
January 19, 2021
Updated review

So easy to order exactly what i wanted. No hassle, waiting or confusion! Impressed

Date of experience: December 20, 2020

So easy to order exactly what i wanted
January 11, 2021
Previous review

So easy to order exactly what i wanted. No hassle, waiting or confusion! Impressed

Date of experience: December 12, 2020
Indiana
2 reviews
1 helpful vote
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Men's advanced dual comfort chaps...
January 18, 2021
Updated review

I've ordered several items from Leather Up, jackets, gloves and chaps. Always happy and satisfied with my purchases! These are a replacement pair for the men's basic chaps I ordered 10+ years ago, the old ones still work/look fine... I just wanted the side zippers covered. I ordered the leather shirt, (really it's an awesome jacket) with the buffalo nickel snaps, several years ago, it has no zipper(s).

Date of experience: December 19, 2020

Always happy and satisfied with my purchases!
January 11, 2021
Previous review

Always happy and satisfied with my purchases!

Date of experience: December 12, 2020
South Carolina
1 review
0 helpful votes
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Great Footwear!
January 18, 2021
Updated review

This is my second pair. My first is the black one. I really receive great complements whenever I wear them. I do believe I will get the same response when I wear the brown ones.

Date of experience: December 19, 2020

Good experience
January 11, 2021
Previous review

Good experience

Date of experience: December 12, 2020
Michigan
2 reviews
0 helpful votes
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Boots
January 18, 2021
Updated review

I've seen these books considerably cheaper but I am not familiar with the site. Why are they so expensive on your site?

Date of experience: December 19, 2020

I've seen these books considerably cheaper but I am...
January 11, 2021
Previous review

I've seen these books considerably cheaper but I am not familiar with the site. Why are they so expensive on your site?

Date of experience: December 12, 2020
Oklahoma
1 review
0 helpful votes
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Yup! Yup! Yup!
January 18, 2021
Updated review

Love this site. Simple to use and found exactly what I wanted. I looked at this jacket over and over again thinking should I? I finally took the plunge and am thrilled that I did. I love, love, love my new jacket and couldn't be any happier! It came fast and packaged well. I had to stare at the box for an hour because I had it shipped to my work before I could open it. When I did get to open it, all the women I work with were loving it. I think one of them even ordered one because they liked mine so much. Thank you very much Leatherup.com for a great experience and a great jacket!

Date of experience: December 19, 2020

Love this site
January 11, 2021
Previous review

Love this site. Simple to use and found exactly what I wanted.

Date of experience: December 12, 2020
New Jersey
4 reviews
0 helpful votes
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Inventory not accurate
January 18, 2021
Updated review

Although I didn't have alot of issues I was extremely disappointed with my order. I ordered a pair of winter riding gloves for 40.00, I was totally under the impression that I was going to be receiving them... surprise... no gloves. I did get an apology email but what good did it do when I totally disregarded all the other sites and their gloves because I thought you guys had me covered?!
I think the least you could have done since this was your fault was send me a pair at no charge. After all, it wasn't me who didn't keep an eye on my inventory.
Thank you,
Margie Rinaldi

Date of experience: December 19, 2020

Awesome!
January 11, 2021
Previous review

Awesome!

Date of experience: December 12, 2020
Kentucky
1 review
0 helpful votes
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Great experience
January 17, 2021
Updated review

Has been easy, fast and found exactly what I wanted

Date of experience: December 18, 2020

Has been easy, fast and found exactly what I wanted
January 5, 2021
Previous review

Has been easy, fast and found exactly what I wanted

Date of experience: December 6, 2020
North Carolina
1 review
0 helpful votes
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Awesome Jacket
January 17, 2021
Updated review

From customer service to delivery time excellent service and quick shipping. My husband loves his jacket!

Date of experience: December 18, 2020

Excellent
January 10, 2021
Previous review

Excellent

Date of experience: December 11, 2020
Illinois
1 review
0 helpful votes
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Expectations surpassed!
January 17, 2021
Updated review

Very Good but it took me a while to apply the coupon

Date of experience: December 17, 2020

Very Good but it took me a while to apply the coupon
January 9, 2021
Previous review

Very Good but it took me a while to apply the coupon

Date of experience: December 10, 2020
Washington
1 review
0 helpful votes
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Nice jacket good price
January 16, 2021
Updated review

Found what I wanted easily and came quick looks nice feels nice

Date of experience: December 17, 2020

So far it's been easy to find what I want
January 9, 2021
Previous review

So far it's been easy to find what I want

Date of experience: December 10, 2020
Louisiana
2 reviews
0 helpful votes
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Vest
January 16, 2021
Updated review

Received quicker than expected. Love the product. Great experience.

Date of experience: December 17, 2020

Great experience
January 9, 2021
Previous review

Great experience

Date of experience: December 10, 2020
Texas
2 reviews
0 helpful votes
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Sizes are Off
January 15, 2021
Updated review

Do not for by the measurement chart that is in the description. It is the same chart on every item they sell even though they are made by different manufacturers. The chart said I needed an XL but after reading the reviews I ordered a 2XL and it is just a little snug. Great product though.

Date of experience: December 16, 2020

No problems. Easy to find what you are looking for
January 8, 2021
Previous review

No problems. Easy to find what you are looking for. Make sure you read the reviews because the size chart is not always correct.

Date of experience: December 9, 2020
Delaware
2 reviews
0 helpful votes
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Christmas shopping
January 14, 2021
Updated review

I was able to find what I was looking for and bought it, and ordered, and it was delivered in a fast manner.

Date of experience: December 15, 2020

I'll let you know after I receive my items
January 7, 2021
Previous review

I'll let you know after I receive my items

Date of experience: December 8, 2020
Louisiana
1 review
0 helpful votes
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Outstanding
January 14, 2021
Updated review

1st time my mistake, 2nd time your mistake by sending me back the same item. But pleased overall so far

Date of experience: December 15, 2020

1st time my mistake, 2nd time your mistake by sending...
November 20, 2020
Previous review

1st time my mistake, 2nd time your mistake by sending me back the same item. But pleased overall so far

Date of experience: October 21, 2020
Tennessee
1 review
0 helpful votes
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Always satisfied
January 13, 2021
Updated review

It was easy to order also product is always great.

Date of experience: December 14, 2020

Everytime i order i try to use my rewards points and...
April 5, 2020
Previous review

Everytime i order i try to use my rewards points and it never applies to my order

Date of experience: March 6, 2020

From the business

Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...


leatherup.com
Founded in 1998
Wilmington, DE, United States