The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
So far so good. Made purchases from LeatherUp before.
Great shopping experience, so many styles to choose from. I bought this as a gift to my son, he will be thrilled
Great shopping experience, so many styles to choose from. I bought this as a gift to my son, he will be thrilled
Great experience,, pleased with the expedient service and delivery.
Totally impressed with customer service and fastest delivery ever!
Totally impressed with customer service and fastest delivery ever!
Was very easy. Christmas gift. Hope it fits. Very nice leather and hope he loves it!
So easy to order exactly what i wanted. No hassle, waiting or confusion! Impressed
So easy to order exactly what i wanted. No hassle, waiting or confusion! Impressed
I've ordered several items from Leather Up, jackets, gloves and chaps. Always happy and satisfied with my purchases! These are a replacement pair for the men's basic chaps I ordered 10+ years ago, the old ones still work/look fine... I just wanted the side zippers covered. I ordered the leather shirt, (really it's an awesome jacket) with the buffalo nickel snaps, several years ago, it has no zipper(s).
Always happy and satisfied with my purchases!
This is my second pair. My first is the black one. I really receive great complements whenever I wear them. I do believe I will get the same response when I wear the brown ones.
I've seen these books considerably cheaper but I am not familiar with the site. Why are they so expensive on your site?
I've seen these books considerably cheaper but I am not familiar with the site. Why are they so expensive on your site?
Love this site. Simple to use and found exactly what I wanted. I looked at this jacket over and over again thinking should I? I finally took the plunge and am thrilled that I did. I love, love, love my new jacket and couldn't be any happier! It came fast and packaged well. I had to stare at the box for an hour because I had it shipped to my work before I could open it. When I did get to open it, all the women I work with were loving it. I think one of them even ordered one because they liked mine so much. Thank you very much Leatherup.com for a great experience and a great jacket!
Love this site. Simple to use and found exactly what I wanted.
Although I didn't have alot of issues I was extremely disappointed with my order. I ordered a pair of winter riding gloves for 40.00, I was totally under the impression that I was going to be receiving them... surprise... no gloves. I did get an apology email but what good did it do when I totally disregarded all the other sites and their gloves because I thought you guys had me covered?!
I think the least you could have done since this was your fault was send me a pair at no charge. After all, it wasn't me who didn't keep an eye on my inventory.
Thank you,
Margie Rinaldi
Has been easy, fast and found exactly what I wanted
Has been easy, fast and found exactly what I wanted
From customer service to delivery time excellent service and quick shipping. My husband loves his jacket!
Very Good but it took me a while to apply the coupon
Very Good but it took me a while to apply the coupon
Found what I wanted easily and came quick looks nice feels nice
So far it's been easy to find what I want
Received quicker than expected. Love the product. Great experience.
Do not for by the measurement chart that is in the description. It is the same chart on every item they sell even though they are made by different manufacturers. The chart said I needed an XL but after reading the reviews I ordered a 2XL and it is just a little snug. Great product though.
No problems. Easy to find what you are looking for. Make sure you read the reviews because the size chart is not always correct.
I was able to find what I was looking for and bought it, and ordered, and it was delivered in a fast manner.
I'll let you know after I receive my items
1st time my mistake, 2nd time your mistake by sending me back the same item. But pleased overall so far
1st time my mistake, 2nd time your mistake by sending me back the same item. But pleased overall so far
It was easy to order also product is always great.
Everytime i order i try to use my rewards points and it never applies to my order
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...