lastminute.com

Took my money for flight to crete flight was cancelled on the way back ididnt want alternitive flight so i cancelled all of it because we wouldnt be able to get back wont give me my money backi am an oap and 1 thousand 500 is a lot of money to me to loose

Lastminute.com take your money but are not willing to refund it when the airline cancelled the flights.
Emailed, rang, emailed, rang...
No decent response and still no refund 6 weeks later.
DO NOT USE THIS COMPANY
BOOK DIRECTLY

Hi,
Please DO NOT book your flight tickets with lastminute. They have the worst customer service and feedback system. You will waste several hours/ days in your life arguing and explain your problems with no possible resolution.

The problem:

I booked a flight ticket worth approx 1300 euros. The airlines cancelled the inbound flight, hence, I cancelled my entire trip. The airlines refunded the full cost of the inbound flight. However, I also cancelled the outbound flight as it was a return booking.

- I only got a refund of 720 euros, despite the airlines saying the cost of voluntary cancellation is 210 euros. I lost more than 500 euros!
- The refund took more than 2 months, nearly 3 months after the cancellation date.
- Lastminute refuses to provide me with the cancellation charges of the airlines after requesting it several times. Several other travel agencies provide the breakdown of costs.

I am extremely dissatisfied and disappointed with lastminute. Please DO NOT book your flight tickets with lastminute!

When booking the option to add luggage was not available and it was mentioned that this could be added later. After booking I tried to add luggage and it said it was processing this for twelve hours after which they said I would have to add it at the airport. After going to the individual airline I found that I can add luggage for less than half of what lastminute.com said it would cost but I'd have to do it with every individual airline and I would have to check in the luggage again at every airport. Upon checking other websites later I found out that you can add luggage for the whole trip if you just book through them and the trip is several hundred euros cheaper.

Update: More disaster!
While checking in for my flight (multiple airlines) I get the first two boarding passes without any problems. For some reason the third flight automatically gets checked in without me asking to do so. While the site of the first airline tells me to check in on the site of the other airline the other airline's website tells me I am already checked in but that they can't send me the boarding passes due to the booker having blocked this. I am now supposed to get off the plan. Grab my luggage. Buy luggage for the next flight. Request boarding passes at the airport. Go through customs again and make it to my gate in an hour. Avoid this booker at all costs!

I buy two tickets to Berlin. The Wizzair change the flight, they send and e-mail to lastminute and they send an e-mail to me to accept the change. I accept the change. Then they send an e-mail to they can't do the check-in for me, i have to do myself online. I tryed but the wizzair's website say I can't do the check in on line for this flight. I have to do the check-in at the airport and I have to pay for it, because they (lastminute.com) won't accept the change! And that's the reason why I can't do the check in online because they don't accept the change! And when I want a refund from they they refusing it. I do not reccomend to use this site.

Booked a holiday to Tenerife with lastminute.com. A couple of weeks later I found out by chance that the hotel we had booked was having major renovation of the pool and restaurant area so would be unavailable for 3 months. Nothing mentioned on their web site regarding this. Phoned lastminute.com and after 1.5 hours of waiting to get connected and talking to the staff ( call centre in India with staff having limited English and really strong Indian accents so difficult to understand)
Told them we wanted to change hotels.
Told to wait for them to investigate. Heard nothing for a week so phoned again and had the same problem, being passed on from one operator to another to the supervisor and nothing sorted. Told to wait again.
The following week phoned them again and again told to wait, that the hotel were offering the use of a pool at another hotel ( 10 minutes in a car or 45 min walk)
After 4th phone call to lastminute.com and still no alternative hotel being offered we cancelled the hotel and booked an alternative with another company.
By the way, still nothing on their web site that this hotel had no pool due to building work.
Lastminute.com are shocking when something goes wrong, communications are very poor, dont phone or e mail as promised.
Will never use them again

Hi
People please don't ever thing to travel with Lastminute or Skyscanner too
No fly available for some country and they let people to buy so
Nick mistake zero help customer service and no fly was cancelled from them so no refund they assist to get you voucher
I'm lucky I get my full refund from my bank
Please again try don't travel with them
Very bed company not save at all

Unbeliveliale experience with this company! Don't use this lastminute.com service. They are not accept reclamation, even when it is their own mistake. We didn't get our money back!

This company is an absolute shambles. The customer service personnel not only are incapable of handling complaint calls, they have frequently lied to me and have charged me extra for their mistakes. I was sold fake insurance, which has meant I have lost out on hundreds of pounds. I have called them numerous times over the last few days to sort out an ongoing issue and they have lied to me regarding what they have done, who has spoken to me and time frames of requests.

I was told I was speaking to a manager, when in fact I later found out this was a regular employee who was in fact lying to me about attempts to contact the airline and hotel.

I was promised numerous call backs which never happened, and I have now lost money, time, lunch breaks at work and sleep.

NEVER will I book through this company again. I would suggest that unless you want to do all the work yourself and make formal complaints due to the incapability of the ignorant and rude staff, do not use this company under any circumstances.

Tried to book a holiday and they messed it up (not me which is even more annoying). Waited for 15mins to speak to someone at the call centre and was told as it wasn't booked yet they couldn't do anything (very confusing?) like cancel/stop/amend etc, ie. The normal behaviour you'd expect. Had to wait 30mins at which point they had taken over £2k of my money anyway and said that I now had to wait 15 days for my money back even though they hadn't taken it to start with when I pointed their mistake out to them. Obviously all I've had since then is a pack of lies or no response from email, twitter, facebook, phone or promised call backs - utterly disgusting! AVOID!

If Kafka invented a travel company this is it. Booked an expensive hotel... only after paying did I get an email saying all the facilities (pool, etc) closed! They claim I should have known despite the main picture advertising the hotel showing the pool etc. Info about closure hidden as part of some standard t&c for hotel, after clicking an extra drop down box, at the foot of a long page. Demanded my money back to discover customer service is an offshore call centre that doesn't give a monkey's and where you hold forever. They refuse to give details of who is dealing with things, referring to a "team" that's working on it, and denying that thye have an email address. Currently refusing me a refund despite them having separately forwarded me an email of apology from hotel about the facilities and saying that I can have a full, zero cost refund! I will update this review when resolved.

The most appalling company I have dealt with, no exaggeration. Rip off merchants that don't care, with no-one to complain to. Just don't use them.