lastminute.com

I have been emailing Last Minute for the last 3 weeks regarding my return flight from Zagreb to London but with no response as I have had no official travel documents from Monarch, only and email booking confirmation from Last Minute and I have paid the full amount. After 20 minutes on hold, they confirmed that they do not provide any paper documents or official documentation from Monarch, they only provide the check-in code. I'm a little frustrated as my partner has to provide official documents to his workplace of any flight details and I quite easily get official flight documents through all other companies so I am surprised that "Monarch don't provide these to us". Hopefully this flight isn't a scam and I can get back home from Croatia on 18th September!

Please search for "Revoke Lastminute.com's License" on change.org and sign as I cannot post link here! They cannot continue to scam customers and get away with it!

They changed the date of my flight to another date than I chose, charged 30 euros more than I paid, and didn't let me refund even though it was included in my full flex ticket. I've been robbed.

If I could put 0 stars I would. We have had nothing but problems from the start, they are impossible to get hold of, and when you do finally get through, they are rude, confrontational and condescending. I rang somebody to see why my refund (cancelled holiday) didn't total the amount I paid (aware of the fees being deducted prior to my call - the amount still didn't add up!) and I has spoken with someone called Robert. He told me the funds deducted were part of the terms and conditions - but couldn't tell me what part of the terms and conditions - he just told me to read them again as I had clearly forgotten what I'd agreed to when booking. He then said it was the baggage we had paid extra for, which cannot be refunded - but the amounts again didn't add up, and he told me to keep calling back until I got through to one of his colleagues as there is nothing else he had to say to me. I rang back twice, and he was breathing down the phone and didn't speak. Absolutely disgusting company, please do not use them, you will never be helped; or get your correct money back if anything goes wrong.

I booked flights in Asia through Lastminute.(LM)-Flight schedules changed by dates and /or time - I got no notification from LM at all.
Im catching a flight today- Ive been told by the airline the flights time has changed yet LM show the flight as confirmed as booked with different departure time!
Their 'manage booking' portal in not kept unto date. I applied for a change of dates to my fights when my booked flight was cancelled-the booking page showed application in progress and continued to do so for 15 days- and still does!
They do not make it easy to contact them to try and sort out the mess which is very stressful when you are travelling and have schedules to meet and you have to end up cancelling them too late in the day and it costs you money for lost hotel bookings etc. I have applied for a refund for my cancelled flights due to the change of date- LM say they will apply to the airline-LM have taken my money and my contract is with them-they should refund my payment- lets see what happens!
In short they take your money and provide an atrocious service.
I will not use them again.

I bought my tickets to Geneva. I even paid extra just incase i had to change the dates of my tickets incase something happened. Something did happen and i contacted them countless of times through emails, calls and everything. They respond ridiculously late and on top of all of that they lie. It's not like i mad e the changed last minute (ironically they're called last minute.com) i made the change in plans a week prior. Every time they responded they would say that my date did not have any flights available which obviously was a lie because when i checked the website there were flights very much available on every date that i requested. An agent finally responds after the previous one literally hung up out of nowhere even when i was being very respectful. He told me i would get my ticket as soon as possible on my email. The ticket never came through and i was forced to spend the last money in my bank account to book a new flight. This was booked with Bravofly that work with last minute.com (If you call bravofly it tells you that you can change your ticket on last minute.com but when you log into last minute.com you can ONLY cancel your ticket and not change the date)

I booked 2 round trip tickets to USA, when we came to check in on our way back the border pass custome said that we need to change the flight, we tried to reach them out but nobody picked up and they answered me 2 days after via email, and they refused to assist, I had to buy onther 2 tickets for me and my wife, extra 1600$ plus hotel plus transportation, and last minute they didn't care about us, they took the money and that's it, but it's not gonna end like this, so please be awar from them and don't book anything through this scammer

I had a very poor experience with lastminute.com as a whole. I had a voucher I had to use and it was extremely problematic dealing with the customer service and their website. I found their prices when looking to book train and hotel deals were hugely inflated instead of going direct with Eurostar especially if you are booking for a disabled passenger as Eurostar offers discounts and concessions for carers which lastminute.com don't seem to do. I booked my entire Eurostar trip for £260 for 3 people return London to Amsterdam but with last minute it was showing a £300 increase per night for trying to use Eurostar.

I also found their prices for London hotels inflated rather than going direct. The hotel option I chose was approx. £40 cheaper direct on the hotels website.

My voucher issue was eventually resolved after numerous, very stressful emails to their customer service centre who just would not understand the issue I was trying to explain to them. It was resolved once I copied in their CEO and then things got moving. I'd never received a call back from a manager which was hugely disappointing. I feel they are rather anonymous in the office hence the poor customer experience I suffered.

My experience was such that I would avoid lastminute.com at all costs from now on.

I haven't booked with Lastminute.com for a few years, but we needed to get to Gibraltar for a Family wedding and decided to go at the last minute. However, when we put Gibraltar' in the search engine, a lovely long list of hotels/resorts came up. The one that looked like it suited us, turned out to be Fabulous, BUT: It Wasn't In Gibraltar! Fortunately it was just 10 minutes away from the border, but taxi cabs can't travel from one side to the other, so we had to take a cab from Spain to the Spanish Border, walk through Immigration & Custom, to the Gibraltarian Immigration & Custom Border! Every Day and EVERY EVENING!

That made our holiday more expensive, less convenient and VERY TIRING!

The lastminute.com search engine is not very good in that respect! We didn't let it spoil our holiday, but we won't be using lastminute.com again!

DO NOT BOOK WITH LASTMINUTE.COM. Theprice on the page throughout the whole booking price changed when I went to pay. Overcharged me for the Full Flex service that I did not select, and for using a credit card. They remove the "discount" on the final page. I complained, asked for a refund, and they only refunded me the ticket price, not for the amount they overcharged me. I am disputing the charge with my credit card. Will never use again.

My flight was cancelled at the start of April. I was immediately offered a refund, which I applied for and was told I would receive it in a few days.

It's now over three months later, and I have received nothing. You can't even speak to anybody on the customer service phone line anymore, and they were refusing to refund my hotel even when they were available.

I feel like I have been conned by a bunch of criminals - AVOID THEM LIKE THE PLAGUE!

I've had a terrible time with this company I have attempted to make a booking for the past 3 days and no one seems to answer the telephone number that I have been provided when I speak to someone online they just close the chat instead of helping me I've been transferred to four different people that haven't been able to help me me I'm trying to make a booking to go to my best friend's funeral with no help I used to think they were great but clearly they stop spending money on investing in training for good customer service.