lastminute.com

It has been over an yeas since i booked a flight with them and i still have not received my refund. This company is pure crap, giving them 1 star feels like giving them a prize. It should be -1000. No customer service, no replies, no nothing. There are thousands of customers that have not received their money back, but somehow, this company still exists. How is this even possible!

Booked a Holiday in Berlin with Lastminute.Com they provided the Shuttle Transfer service from the Airport to the Hotel this is want you get Taxi to pick us up at airport over 1/2 hour late.
Taxi to pick us up at Hotel, never turned up, also unable to contact Shuttle Service on phone numbers provided or Lastminute. Com.
It cost me 50 euros for a taxi to get to Airport.
After 4weeks of requesting Last minute to refund the taxi fare still will not accept they were at fault.
Please if you are thinking of using Lastminute don't save yourself a lot of hassle and save your money.

There were wrong information about the hotel in their website or they lied about it. It is my second times that they did to me. I filled for refund. After few weeks they emailed me back that we need to call you and ask you some question on phone! I left my tel number. Repeatedly they were lying that they called me but I never responded!
How could they lie like this!? If I do not answer, I get miss call! I asked they can give me your number instead. Thus, I can call them. But they never responded me back! They are scam!

Cheaters and scammers
Very bad site. Don't use it.
They are cheaters. I booked a flight ticket with 84 euros and they charged the credit card with 120 euros, although the amount appear in the last step of payment was 84 euros only, and when i sent them for refunding the difference balance, they replied that the 35 euros difference is the agency commission. This is not written in any place in the website that there is agency commission with 45% of the flight ticket price!

Worst experience ever! Dont ever buy flight ticket from them. Horrible and inconsistent service! Made the worst day of the month.

They got my name wrong and asked me to cancel and rebook and charge fees from me! Wasted huge amount of energy and time of mine.

They also provide different price online and phone.

The attitude of the customer service is super bad! I've never bothered to write a review online. But I have to write this to warn the future customers.

I would give zero if I could. Booked a flight which got cancelled due to the BA strike. Called last minute I believe 5 times regarding this. I asked for a full refund but I discovered that to get a full refund I need to get it via a voucher. If I want cash they deduct a 30 euro handling feel. Which is against their T&Cs! How comes they do not need handling fees for a voucher?! This is ripping off people. Today I just gave up and ask for cash back at least but I will follow this up and make a formal complaint. They never called me back after promising to discuss this and each customer service assistant makes up something else. And they also charge for the call. It is absolutely ridiculous. Never again!

It was easy to book through Last minute. Absolutely no problem there and checking in on line simple. Until I got to Southampton air port. I had a hand luggage so no need to check a bag in. The flybe assistant said to check my bag in because the wheels didn't fit in the box. Ok done that (no charge). On return flight had to check bag in and got charged £30. Waiting to board the plane and other passengers had huge hand luggage and were allowed to take them on board. I only took a hand luggage for no more expense.

Be very careful booking with Lastminute. We choose to pay the extra FullyFlex (fully flexible tickets) option for our flights to the USA given we were unsure regards the Covid situation. As the Covid situation in the US became clear that we would not be allowed entry we made a request on cancellation or changing our dates to next year. Lastminute simply informed us that a cancellation request had been made and we would only be offered approximately 50% of the flight costs. We sent multiple messages saying explaining that we purchased the FullyFlex in case this sort of thing occurred, and that we wanted to move the flights if a full refund was not available. They simply replied that cancellation had been made and 50% was all we could claim. Bad customer service, and a total con. Do not book with LastMinute and definitely do not pay extra charges for something that is not what is advertised.

After my payment was processed, suddenly I got other things that I paid for. I contacted them and they cannot even tell who they booked the tickets that I paid for. And of course, since then they refuse to give any information. Airlines say that LastMinute has ownership of the tickets. So basically, they steal your money and they they stop responding. Do not even go to "secret" fees that are applied after etc...

But do not trust my word, look what biggest newspaper in the world says about them. https://www.thesun.co.uk/money/*******/lastminute-charged-holidaymaker-882-to-cancel-trip-despite-paying-extra-to-avoid-cancellation-fees/

Never book on this site if you do not want to get scammed. I travel a lot but never gotten scammed like this. I would never recommend this site to get flights to anyone.
I booked my flight from Amsterdam to Heathrow through this scammer site. While I was booking it was 51 euros on the site (after all tax everything) until I finalise the transaction from my bank account, however, they deducted 94 euros and when I checked with them the first time they said they will refund the extra amount they deducted. What I received were just 14 euros. They deducted from my account for the service that I did not even choose and does not show the real price on the site while we book.
Their business model is to get money from people without their concerns and scam the customers. :). Show the real price and then scam at least!

Don't buy from these people, we have not been refunded for over a year, we paid £30 pound extra to make sure we get our refund in 3 days if something went wrong, they paid the refund for my daughter who booked same package some days later to join us for a trip to Morocco, however as we were a bigger group, we have had no refund and we spent most of our holidays in Frankfurt airport and then came back home due to no flight going to Maroco until a week.

Very bad service! Customer unfriendly.
I booked 1 time through Lastminute.com and had to cancel the holiday due to the death of my grandmother. They didn't think along with me and they hang up the phone serveral times. Customer service will not help you with your questions! Not even in this situation.

During my next booking via Booking.com it turned out that I was 'stuck' again on Lastminute.com (they are linked partner).
I then wanted to cancel the stay, because the actual situation of the rooms was worse, than in the photos (no balcony etc.).
The stay indicated that they would not ask for any extra costs, but Lastminute.com charged more than 200 euros (for nothing). Then they do not provide insight into the invoice!
They did steal more than 200 euro's from me.

Never again Lastminute.com

Better to completely avoid this company, they have absolutely terrible customer service. I was disconnected from the online chat twice for no reason. When I eventually got through on the phone, I was told to contact the airline directly about my tickets but the airline said they couldn't help and I had to contact Lastminute because I booked through them. Total wastes of space.

If you need to change anything they will charge you not only £35 what they say. They quoted me £1065 for changing a flight to one day later. This included the 99.15 change of hotel I never I asked for because I would just miss a day with no show. The chat help just lied to me saying it is the airline that charges so much. I talked to the airline they want only 50. When you contact lastminute about it they will just say it is the provider and they just pass the info on. That's a lie.