The company enjoys a positive reputation, particularly for its hair care products, which customers find effective for managing frizz and enhancing hair health. Many reviews highlight the quality and reliability of items like healing oils and shampoos, indicating a strong customer satisfaction regarding product performance. However, there are concerns regarding customer service, with some feedback pointing to issues such as delays in service and challenges with returns. Overall, while the product quality is a significant strength, improving customer service responsiveness could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
I actually purchased a few items from walmart and ulta i do indeed think the healing hair oil and healing shampoo is ideel for anyone who has straight to wavy hair
Straightening balm is my absolute favorite when getting out of the shower and stopping my frizzy hair. Keeps it calm and healthy