Land's End can't expect to compete in the online shopping market when they take 10+ days to ship an order with a singular in stock item. And when missing deadlines of 10-14 days, which is already completely unheard of in this day and age of 2 day turnaround, they still expect the customer to pay $6.95 to return the item that they did not deliver after two weeks time to do so. Their shipping and return policies reveal quite a presumptuous opinion of themselves to think their customers are that loyal to their brand to accept those archaic terms rather than take their business to their competitors.

If you order something from Lands' End, I highly recommend you do so 2 weeks or more before you need it. The shipping is the slowest of any other vendor I order from. Invariably their shipper is always late. I ordered something 14 days ago and called customer service; they don't know when it may arrive, and DHL has no details on why it is delayed or if it will ever arrive. They offered me a refund, but my item is now out of stock. No solution. Someone in leadership should really empower customer service to provide real solutions for the people calling them. That is the purpose of our call. Equip your people, Land's End!

If I could give zero stars I would. I originally ordered oxford shirts for high school and received toddler sizes! I had to return and reordered the shirts on 8/9 via phone at the time I was told 11-15 days because of embroidery. I called to track order has not been embroidered yet as well as not be ready till September. Worst customer service ever - I don't care attitude! Now I have to ho elsewhere to purchase when school starts on 8/29. Never again beware they are slow and not willing to accommodate parents.

Do not waste your time or money. How do you advertise being great at customer service just to be the opposite? Seems like this call center is full of bitter, old, mean hogs that have no real remorse for customers and no real ability to provide good customer service. They will get your order wrong and then act dry and nonchalant when you call in for resolution. If you want your card charge 3 times just to be running around returning merchandise or waiting forever to get it then good luck shopping with Land's End.

Ordered a number of things - hats, gloves, scarfs on 12/1/2021. Received each item one at a time over a period of three weeks - poor management. Received messages a week before Christmas that the 2 waterproof gloves I ordered wouldn't be shipped until 12/28/2021 even though they were available when I ordered them. I still don't have them. Received another message that they are back ordered until 1/15/2022. Will not be ordering from this company again. It is a shame because items are very good quality.

I purchased two sheath-dresses from Land's End. They came in a timely manner but were to small. I had to exchange them. Ok, so I'm thinking their GREAT return policy that I had heard so much about. I returned them a week ago via UPS and the return label provided by Land's End. I call asking for an update on the return. The return is not in their system. The lady in customer service informed me returns take at least three weeks! Moral of the story. Do not order from Land's End unless you are sure of the size.

Lands End has been my "go to" store for several years. You can't go wrong with their clothes. They are comfy, well made and last and last. I especially LOVE their bathing suits. There is such a selection of styles, colors and sizes. If it's not in the store, you can usually find it on line.

A friend and I shopped at the Fair Lakes store in Fairfax Virginia on 10/12. Diana was very helpful - showing us where to find the clothes we sought. She helped us in making choices for our different sizes and styles. She assisted my friend in ordering items online that were not in the store. She made this an very enjoyable shopping experience.

Was told returning items for merchandise credit with Happy Returns would be instant, but it took 11 days to exchange a pair of pants. I had to call three times! Don't buy at Lands End! LL Bean has much better service and quality clothing

They do not stand by their product. Washed jacket by itself that's less than 5 yrs old and nylon pulled away from bottom part of breast pocket. It clearly shows it in the pic I sent them but since it's past the 90 day return time frame I'm out of luck. Can't sew it because it's rubber around whole edge of zipper. Do yourself a favor and shop from L. L. Bean.

For many years I have have purchased my son's uniforms from Lands End and had been satisfied. My last two batch of purchases within the last year and a half have been a huge disappointment. I purchased several school uniform shirts and a gym shirt, and every item developed several small holes just a few months after normal wear and taking great care to wash correctly. Also on two of the uniform shirts the threading is coming undone. It used to be that my son's Lands Ends uniform shirts were in such great condition after he outgrew them that I could donate them, now with all the holes they are trash before the school year is out. So sad to see once quality merchandise go down. I don't know what they are doing now, but they need to go back to what they used to be. Very disappointed!

Lands' End tall clothing is almost exclusively knitted fabric. I heard this is because knits are easier and cheaper to manufacture than woven fabric. But it often results in an ugly product. So many of the Lands' End tall women's clothes would be great if they'd just make them in better fabrics. And if they'd actually add length to the torso the way they say they do. Half the tall dresses come with a waistline that is practically "empire." You end up looking like Holly Hobby.

Called me to verify payment for an order placed online. Charged me AGAIN. Customer Service refused to refund or issue a call tag for duplicated order and are still charging ME for the return. BOYCOTT this greedy weirdos! Taking money by any means and keeping it. Disgusted, I don't know how they stay in business! Happy Holidays, we're keeping you addition $100 and we'll process your return after you pay to send it back and it sits in our warehouse a month. Completely infuriating!

What a delight! The quality of Land's End products is superb. Seams and hems are beautifully finished and the sizing realistic... none of this large = size 10 stuff. The fabrics are really good quality and the dyes fast. These garments are built to last, without looking like combat fatigues! The service and sales events tick all the right boxes and if you do need to return something, you can actually drop it off at a Sears or If you are ancient like me, you can always con someone into doing it in return for some dog or kiddie sitting. What's not to love?

I ordered received the product returned it. They tried to screw me out of 65 bucks refunding only 44 dollars of the 120 dollar order. Put me on hold for ever. Said have to wait for refund after already been 4 mo. They are crummy employees too stay away they will rip you off

Ordered a gift to be direct shipped to a friend. Two weeks later, after getting the run around, they cancelled the order. They said it was no longer available. This was for a long- time friend whose daughter moved out of state and her cousin just died. She lives alone and is now depressed. We live over 200 miles apart, so she is pretty much isolated. This is a 76 yr. Old woman, so she doesn't get around much. I'm having an operation, so can't be with her for the holidays. Now I have to scramble and come up with something else while getting ready for the hospital!