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If you order something from Lands' End, I highly recommend you do so 2 weeks or more before you need it. The shipping is the slowest of any other vendor I order from. Invariably their shipper is always late. I ordered something 14 days ago and called customer service; they don't know when it may arrive, and DHL has no details on why it is delayed or if it will ever arrive. They offered me a refund, but my item is now out of stock. No solution. Someone in leadership should really empower customer service to provide real solutions for the people calling them. That is the purpose of our call. Equip your people, Land's End!
Products used:
Sweater
April G.'s review of Lands' End earned 4 Very Helpful votes
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The cardigan sweaters for the school uniforms are trash quality. Super SUPER thin material. Sad...
Just want to let people know that the photos online and in the catalog can be very different from...
