LadyPromDress has a rating of 3 stars from 987 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LadyPromDress most frequently mention customer service, timely manner and many compliments. LadyPromDress ranks 24th among Discount Asian Products sites.
I ordered the dress for my daughter's senior prom in hunter Green. She received the dress in Kelly Green. Her prom date has to change is suit color to match her dress.
I paid extra to customize the size of my dress. I added the measurements as requested. When I received my dress the length was 63 inches when I requested 54 inches. The "seller" said they added 5 inches for heels. I told them the dress was not going to be worn with heels and I paid extra for a specific length and it was not for them to decide to add more to it. Not to mention 63 inches is not 5 inches more from 54 inches. Anyway I wanted to send the dress back for a full refund and they wanted to give me $30 to get the dress altered. I declined that offer because alterations on formal dresses are much more than $30. I was not satisfied so I keep requesting a refund. They asked for pictures, I sent pictures. They still offered $30 for alterations and suggested I try to sell the dress. Anyway this company is a joke and I opened up a fraudulent claim against the business and reported them to the FTC. Since I used PayPal for my purchase, PayPal will be reversing the charge so I can get my money back. Beaware. The guarantee refunds if you're not happy with the product. But then it appears there is an automatic pre-recorded response to all your emails.
The dress looked amazing on my daughter for prom. It fit her very well. The color was great
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Sincerely
Customer Service
Great customer service and support. Super fast shipping. I've never received anything from overseas this fast! The dress is beautiful!
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Sincerely
Customer Service
The lady that emailed me asked for my daughters measurements was so kind. When we received the dress, it fit perfectly. My daughter and I are very pleased. Thank you so much.
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Sincerely
Customer Service
The dress came in a timely fashion and fit my daughter perfectly.
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Sincerely
Customer Service
Me personally. The dress didn't come out like the picture at all. The color was different and everything. Then when I reached out for help about the straps. I didn't get no helpful advice and was sent a video that was totally different from the straps on my dress.
Hello, I'm john, the manager of ladypromdress, sorry for the inconvenience, do you have any dissatisfaction with our products? I'd be happy to help you out? If you have any dissatisfaction with our products, we can provide a full refund, please don't worry, thank you
The team was very responsive, and quick! They communicate with you, and give you exactly what they advertise. The dress fit my daughter perfectly! We are absolutely overjoyed! Will definitely order again, and again!
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Sincerely
Customer Service
I was a little skeptical at first,but once I received the dress for my daughter it was the correct measurements except one minor adjustment I had to get it taken in a little up top other than that the dress was fine.
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Sincerely
Customer Service
My dress came in and it does not look like the picture and it's too small.
The dress actually came before it was expected an my daughter love it.looks just like the pic and the material quality is great
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Sincerely
Customer Service
Perfect dress, came on time for my prom and it gave what it was supposed to give. Definitely will be coming back!
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Sincerely
Customer Service
The dress was absolutely gorgeous! I received my product right in time and I fell in love when I seen it.
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Sincerely
Customer Service
Great experience shopping for a prom dress thank you
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Sincerely
Customer Service
It shipped before my date. Everytime i emailed they anwsered Quick. And my dress is beautiful
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Sincerely
Customer Service
The dress was everything my 18yr. Old daughter could imagine for prom. She received several compliments about how beautiful the dress fit and looked. We took her measurements beforehand and the dress fit perfectly!
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Sincerely
Customer Service
I would definitely order from ladyprom dress again. I was definitely pleased with the process and the Dress. Thank You LadyProm Dress
I'm had meant to write one a while back but the dress is so beautiful. I was nervous because there wasn't many pictures available and the reviews written didn't have pictures either but the results were more than I expected. I was also anticipating the back design since the website didn't provide detail on that but it is definitely something I love. The person who handled my measurements managed it well and easily. I am happy with dress as it is well made. 10/10 recommend. Thank you so much!
The dress was very cutee except it wasn't the emerald green I received it was more so a light green.
Answer: The dresses were beautiful, affordable, and had good review so I took a shot at it
Answer: Scam. They claim to make custom dresses but don't wait for your measurements to ship.
Answer: No they did not ask me information to confirm my identity
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Hello, I'm john, the manager of ladypromdress, sorry for the inconvenience, do you have any dissatisfaction with our products? I'd be happy to help you out? If you have any dissatisfaction with our products, we can provide a full refund, please don't worry, thank you