LabCorp

I am in the lab for blood testing at least once a month, usually twice. When my insurance switched to Labcorp for all their blood testing needs, an irritating nightmare began. I have been to four different locations in Southern California, and each one suffers from the same ailment: unprofessional and lazy front office help. People who prefer to yell from the front, to the phlebotomist rather than get up and walk back. People who would rather eat worms than pick up the phone to confirm something, or get information the patient is not privy to. People who will feign ignorance. People who expect the patient to do their job for them.

I have no complaint with the phlebotomists. They have been professional, if not overly friendly. All I ever ask, is for people to do their jobs to the best of their ability. I now dread having to go get labs done, but I'm stuck. I have stage 4 pancreatic cancer, so labs are something I cannot escape.

I am a huge wimp. I hate blood draws and can honestly say I never have a good experience. I took a chance and went to Walgreens to try Labcorp. I was not sure what to expect from a drugstore. Terri was AMAZING. One stick, no bruise and no tears. I am amazed and will definately be back. Thank You!

I have been working with the billing department since June of 2022 (it is currently December of 2022) to figure out why my insurance has decided not to cover a LabCorps bill despite my insurance covering all labs previously and since at 100% before deductible.
It's looking like LabCorp has had their codes wrong and this has caused me a half a year battle with my insurance. LabCorp refuses to be helpful to remedy this or take ownership of this issue.
LabCorp has been so very horrendous to work with. The staff I have spoken to lie to me, interrupt me, take deep and exasperated breaths when talking to me, and are overall rude.
If I am able to avoid them in the future, I surely will.

I was asked for a urine sample. The bathroom door doesn't close all the way. There was no place to put my purse and no wastebasket. The sink faucet was adorned with many inches of scotch tape---the same as the door lock. You are instructed to walk to the next opening and wash your hands there, among the blood and urine samples. The room where the blood was drawn had some tile in the ceiling that looked like something was growing on it. I sent an email to the corporate office and the next morning I rec'd a call at 7:00AM saying they were working on a new lease and she had just been there, but didn't notice there wasn't a wastebasket? Isn't there someone (City Health Dept., State agency, etc) that can monitor these places?

Online instruction stated they will text. One hour passed so I went inside. She stated she called my name out instead- I was parked right across their door. She most likely called out "inside" of their waiting area. Finally she comes to me, w a butterfly. Ok that's fine. But yet, she failed x2 (which is the limit). She went so superficially and so I instructed her to go on a lil higher angle as the vein can be deep. She didn't listen. I said she can still get it- pull a lil, go a higher angle, and go forward. She didn't want to and insisted she's already in the vein- clearly she's not cuz she's not getting any blood, Jesus Christ! This lady will never learn as she's being stubborn. That vein is super plump that students always get it the first try. Been an RN 28 years, nursing professor of 14 years including teaching IV & Blood Withdrawal classes. Good luck w the elderlies after me- their veins are way much harder.

Arrived for an appointment, and 15 people were waiting ahead of us, even with a scheduled appointment. They do not honor appointment times— it's useless. Horrible customer service. Extremely long waits, even with an appointment. No respect of time.

I have been to several different lab corps in PA, They all seem to share the rudeness of their staff. In addition, the wait times usually go from 30min to 1 hour. Not to mention their hours are awful, they close super early. I just witnessed the employee not accept two patients claiming they are no longer taking walk ins. However, on the website it says saturdays are walk in only and the hours are until 11am. These patients came at 10:45 am and were not able to get their blood work done. I wonder if the management know what actually happens in their labs. This is just sad!

I have been taking my elderly mother for blood work every 3 months to the Angola, IN site. We only travel there so Humana will pay the fees. In September, the person that drew blood missed an order for a medication level that is vitally important. No test was done and the U of M did not receive the results they needed. This month my mother had the usual standing 3 month tests plus other was suppose to have a lipitoid panel for her GP. My mother had forgotten this and when I asked the lab lady she said she would check on it. She returned and told my mother she already had that done on 10/29. Umm. NO, SHE DID NOT! When I asked the lab person "where" the blood was drawn at she said "here". The lipitoid panel was not done. I called the Dr office after getting mom home to question what was going on. What the lab person read dated 10/29 were the results of her September labs that posted on that date to her chart. SERIOUSLY? Do these people even know what is going on?

I read my explanation of benefits and it says I don't owe anything, and yet labcorp is billing me for the write off amount. I have tried to contact them but their customer service number is just a recording and you never get a person. I have no choice but to get my insurance company involved as it states right on the EOB that they cannot bill me for that amount. Yet labcorp feels they can take me to collections even after I wrote them a letter.

Before attending some blood work at Labcorp, I reached out to my insurance to make sure the prices were reasonable. After a long call, my insurance was finally able to tell me an approximate on how much would it be based on the CPT codes I've gotten from my doctor. Turns out Labcorp run some "additional" testing to make sure the results were right and ended up paying 5 times more of what I initially was told. I started a complain and talk to them claiming that me or my doctor should have been notified before proceeding with any additional test but the answer was simply "that's how we work, there's nothing we can do". Worst customer service ever. Save your money and stress. DO NOT GO TO LABCORP!

Go to Quest if you need anything urgent. Labcorp has horrible customer service, you can't even get a human on the phone in most of their locations. They do not return messages either. If you have urgent medical needs, forget getting a quick appointment with Labcorp. They seem to think that everyone has weeks to wait for bloodwork appointments, even though some bloodwork is urgent. These morons couldn't care less.

I stopped in to get a 24 hr jug so my husband can do tat then return for an appt- idk who trains Labcorp's employees ( I am aware I felt with supervisor/ coordinator of the newton nj location - I get they get busy but there should be someone at the window at all times for questions and concerns of the patient. I worked for them and ran 3 locations and never did I ever disrespect or be so unpleasant to a patient. Thanks again for nothing! I'll go elsewhere

Lab corp is a corporate greed. We are traveling. A pcr covid test is what is needed. My family used cvs which sent out to labcorp. Got results in 24 hours. Because of my work i had to use someplace else. Which also uses labcorp. Now on travel day nothing from suckass labcorp. I called the place i got tested they stated suckass labcorp do not send results for 4 days. They suck $#*! i hope the cdc closes them.

This Technician should be fired. I watched her play on her phone while patients were waiting to be seen. When she finally called me in, because Heaven forbid she would get off her butt to call the next patient, she asked for my insurance card, which I had just scanned into their stoneage machine. When I laid it on the counter, she sat there with her hand out and forced me to place it in her hand! Talk about controlling! Then she told me there was no appt. In the system. I am livid and will find another location.

I arrived to the LabCorp office in Mount Vernon WA at 0730 as instructed by LabCorp. I walked in and the employee came out and looked at me with total disgust. I advised my name and appointment time. The person stared at a computer screen, saying nothing. I thought I might be in the wrong office and I asked if i was on the screen she was staring at. She snarled I was. Then demanded my orders. It was clear to me that this LabCorp employee viewed me as the worse thing to walk in and she wanted noting to do with me and made it clear from the moment she looked at me. I am 60 years old and this person was one of the rudest, full with contempt for a customer, that I have ever met.
Contacted the regional supervisor by phone. After having to explain my complaint three times, the supervisor said she would check into it and call me back. That never happened. Horrible experience.