This Technician should be fired. I watched her play on her phone while patients were waiting to be seen. When she finally called me in, because Heaven forbid she would get off her butt to call the next patient, she asked for my insurance card, which I had just scanned into their stoneage machine. When I laid it on the counter, she sat there with her hand out and forced me to place it in her hand! Talk about controlling! Then she told me there was no appt. In the system. I am livid and will find another location.