Kraken Bitcoin Exchange
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Kraken Bitcoin Exchange

How would you rate Kraken Bitcoin Exchange?
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New Zealand
1 review
0 helpful votes
Follow george l.
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Hi, I sent 4BTC, from another Kraken t to another wallet and didn't get anything …, I sent to correct address, it is kraken technical problem. After they sent email saying I am lost my BTC with no re.turn! But fortunately, F-O-R-E-N-S-I-C-W-A-T-C-H all0wed me to get all my l0sses ba.ck.

Date of experience: March 3, 2025
Canada
1 review
0 helpful votes
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I am happy to announce that i was able to recover back my funds after a careful evaluation and investigation carry out by the organization called crime zero hub, i will recommend their service to anyone who seek help to recover back their funds

Date of experience: February 2, 2025
Nigeria
1 review
0 helpful votes
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Blocked and scammed
February 26, 2025

It is very strange that after my deposit i was blocked from accessing my account and they kept requesting for my private info claiming they need to analyze my account, they decided to gatekeep and restricted me from accessing my funds,I got no service and they rendered no help to me either.

Date of experience: February 3, 2025
GB
5 reviews
0 helpful votes
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Highly Efficient Team
February 1, 2025

Supreme Assets Recovery provided a seamless and effective service. Their team worked quickly, kept me in the loop, and achieved a fantastic result by recovering all my lost funds. I couldn't be happier!
Website:::::: su...pre...me as...set...s rec...ov ery.org
Whatsapp::::: +1 50.5 4...02...0714

Date of experience: January 23, 2025
Netherlands
4 reviews
0 helpful votes
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Bitcoin and crypto
March 9, 2025

If I say I am disappointed that will just be an understatement, I was made to go through hell in the past 6 months I tried everything I could to get my money back, but they will not let me take it out. I got tired of trying myself, so I decided to bring in Cyphertracer.com. A company that was introduced to me by a friend, and they were able to help me get my money back. You can google them to check them out. If you find yourself in a situation, you couldn't withdraw your funds or wallet issues.

Date of experience: January 27, 2025
California
4 reviews
0 helpful votes
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Kraken are crooks
February 12, 2025

In this situation where everything is in the red, I wanted to sell my coins. My account was blocked without notice. No email, nothing! Contacting customer service is a complete disaster. No answer for weeks. I had already lost 35% of my portfolio until I met a team of private investigators who carefully handled the case and recovered all my money for me. I decided to share more about my successful withdrawal process to help anyone who is having problems with this company. My email address is in my profile

Date of experience: January 7, 2025
Luxembourg
1 review
0 helpful votes
Follow Victor V.
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Hello, I'm starting to lose my patience. It's been 5 months without a response, and my account still shows as restricted. I contact support twice a month, and they keep giving me the same answer: "We have forwarded it to the appropriate department." They haven't given me any reason why the account is blocked. It is blocked for 5 months now. I thought this was a respectable application, but not providing a reason after 5 months is pathetic. They blocked 6 figure amount of money. Ticket number: *******.

Date of experience: December 17, 2024
Latvia
1 review
1 helpful vote
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I was persuaded to put in money here and convinced that it was going to yield profits. Months later, they wouldn't even reply my mails. My profile image is a website that got my money out.

Date of experience: January 4, 2025
Costa Rica
1 review
1 helpful vote
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Kraken are crooks
October 29, 2024

This is totally insane and customer unfriendly behavior. Kraken are crooks, was not able to take my profit from their platform, they kept holding on to it and almost frustrated me for weeks, if not months until i got fed up with them and their games and fought them back. I contacted a friend i know deals in stocks and he recommended an agency called gvrdisputeresolverss.com and they handled the situation even after the crypto site kept ignoring me. With their help i got my funds restored and it's been the best feeling ever. Please let us all be careful out there

Date of experience: October 29, 2024
Kenya
4 reviews
6 helpful votes
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UNABLE TO WITHDRAW!
August 20, 2024

They make you think you have control of your funds but in reality they are the ones in charge. Your money is their only interest and they don't care about your withdrawal problems and bad experience you're facing... The customer support is the worst they can't fix a single problem, even though i got withdrawal help and recovered my loss the damage this company caused in my life was sad. I have decided to share more about my successful withdrawal procedure to assist anyone having troubles with this company.
My email is on my profile, message me if you are having issues withdrawing. You're not alone...

Date of experience: August 20, 2024
New York
1 review
1 helpful vote
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KRAKEN IS SCAM
July 16, 2024

I transferred money to my Kraken account only to find out it was closed. I kept on wondering if the transfer arrived and tried to log in but had No luck doing that. I did not receive any confirmation about my transfer being successful or about my account being closed! I sent over £1500 and I am very frustrated because I don't see a way to get my money back. I have messaged customer service severally but all to no avail, but I already see with the reviews here that I might get nothing. I had lost all hope till i came in contact with DSF and I've been able to recover 40% of my lost funds and helping me build my portfolio

Date of experience: July 16, 2024
Latvia
1 review
3 helpful votes
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This guys are complete frauds. I have been asking them to refund my coin or money for over 2 weeks with over 20 emails, they keep saying "we are looking into it". PLEASE stay off Kraken altogether if you love yourself. Ayrlp. CO m seized control of the situation and tracked the transaction to my account.

Date of experience: March 12, 2024
California
1 review
0 helpful votes
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I just wire transferred 9450USDT into my kraken account and it went through into my kraken, it's already popped up with pending, on hold. Then I went sleeping that night. When I woke up I just checked my kraken account, and they send me this mail like this, now I've been waiting for refunding my money into my bank account but it doesn't show up anything after a week

Date of experience: July 19, 2024
Louisiana
1 review
2 helpful votes
Follow Carley k.
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Please don't invest as they are full of scam. Firstly, they can not allow to use any trading platform. We must have to download from them. They claim no fees if you have 3 or more open trades. I lost $20K to them, they will eat your money away working sneakily in the background. Very difficult technical support. I was only lucky to get back my funds with the intervention of Ww w.glowbancircuit. TecH

Date of experience: August 17, 2023
Canada
2 reviews
1 helpful vote
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Stay awaaaay
January 19, 2025

Beware of investment scams! They often promise high returns with little risk, but can lead to significant financial loss. Always research thoroughly, avoid offers that seem too good to be true, and never share personal or financial information with unverified sources. Protect yourself and stay vigilant!

Date of experience: January 2, 2024
Florida
1 review
1 helpful vote
Follow M C.
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Purchased Bitcoin via their platform and went back to purchase more to find my account locked. Questioned this move to be told I'm banned for life without reason. Promised refund 15 emails and 2 months later, nothing, not even any more of their BS lies. My next step is to report to governing body.

What I noticed today is they have excellent references unless you happen upon a site (like this and trust pilot) and customers give truthful ratings confirming garbage company who refuse to refund money deposited.

Run the other way…

Date of experience: July 26, 2023
North Carolina
1 review
1 helpful vote
Follow Jillian S.
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I have had the worst experience with Kraken getting verified. I went on their site because usability and ease. Well my experience to verified has been far from that! Their process has been nothing but ridiculous at this point. I understand preventing scams and preventing problems, but when you start creating problems for regular customers it is nuts. I feel like I have to do literally what feels like back flips and front flips, then side steps. Okay, let me explain. Send a picture for verification, no problem. This is happens, they did not like that one. Take another, then I have to be in the picture. They did not like that one, because I did not do it right. Okay, oh wait. Now I have to be in it when holding documents and a handwritten note with exact wording. That I am not a scammer. How many times do I have to send in a picture with whatever, nuts! Best part, I do not even know, if they will like that one. So who knows what is next! This is all to get verified to send transactions out of their site. Yet, there was no issue with my verification to open and deposit money.
If I cannot wait to get through it and get small investment out. Do not put your money there. Go elsewhere! Worse experience ever, this is going on almost a month now trying to get approved.

+1
Date of experience: March 3, 2024
Massachusetts
2 reviews
6 helpful votes
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Beware!
August 15, 2021

SIte goes down when trading is busy so you cannot trade. Flash crashes make margin impossible. Deposits are held for days even on verified accounts. Customer service is useless at best once they have your money. Use at your own risk! Look for an exchange with better online availability and better customer service. These guys act like your money belongs to them (which it might as soon as they flash crash your account).

Date of experience: August 15, 2021
Poland
1 review
0 helpful votes
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Scammer site, Don't even bother putting any $ into it, support is completely useless, they have no idea about what they're talking about, they're changing rules about referrals every single day without informing you, so you can't ever complete it, worst crypto site experience in my entire life

Date of experience: October 2, 2022
Illinois
1 review
0 helpful votes
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Garbage Company!
February 5, 2023

Garbage company! I tried to open an account and transfer funds. I complied with their every request in the most transparent fashion, then got turned down and my account was closed with no explanation. The whole ordeal took 3 weeks. Don't waste your time with this exchange.

Date of experience: February 5, 2023

Overview

Kraken Bitcoin Exchange has a rating of 1.1 stars from 65 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Kraken Bitcoin Exchange most frequently mention and customer service. Kraken Bitcoin Exchange ranks 50th among Centralized Exchange sites.

service
41
value
38
shipping
12
returns
14
quality
38