KoodoMobile

Koodo mobile woodbine center. I got 3 lines last Nov21. Staff was very good and cooperative. Today i went to check on boxing day deal. ITS A DISASTER. PERSON WAS EXTREMELY RUDE. NO MANNERS TO TALK TO CUSTOMERS. IN FACT ASKING ME WHY DID I WASTE MY TIME COMING TO THE SHOP. SOLVE YOUR ISSUES ON LINE.
WHAT A SHAM3. EXTREMELY NON COPERATIVE STAFF.

Unprofessional sales and wrong marketing scheme. Billing is incorrect. Customer service said koodo is different from telus but sales sold me telus phone plan. I was lied and tricked.

On black friday I went to the koodo store and opened up an account on my own cause I was on my husband's plan so the sales rep told me there was a deal going on where I pay 35 dollars for the first year and 45 dollars after that but when I got my first bill it was 45 dollars so I went back to the store to find out what was going on so the manager called koodo and they said that the deal had e paired when I got my phone and they wouldn't do anything about it so I called koodo myself and they told me that the sales rep lied to me and he knew the deal had already expired and that they will do nothing to help me

Koodo gave me international calling but when I looked there were no details on the website about what this meant. I looked several times for it and since they are very hard to get in touch with i ended up assuming that since I'm in North America that international meant to other North American countries. I made my call and was billed $200 for it! When I finally reached customer service they said that I should have just looked under 'roaming' on the site. But I wasn't roaming when I made the call so why would I look there? The info was hidden in an area that I would never look because that area was completely irrelevant to me! They know that this will mislead people and that's why they do it, when they could really just link to the info in your profile.
I stopped using them and they canceled my services but kept billing me monthly. I refuse to pay for a scam so now my bill is in collections and has reached over $1300! DO NOT TRUST THIS COMPANY. There needs to be a class action against them.

I have been with koodo for over 10 years, owe them nothing. So they call and ask about ordering a 3rd line. So ordered a new phone for my mom, phone comes and no charger, so I call and they say it does not come with one, but has a USB cable. Problem is it is a new type so every adapter I have will not work. So I am trying to set this phone up and someone else's information keeps popping up, took phone to another store koodo outlet, and they said it was used, I bought new so what's up. So talked with koodo and they said they would take it back and send a new one. Will take a couple of weeks, so I said with all the driving around and BS from them they should throw in the charger, they said noway, and I was talking to a supervisor so I stated that I have been a customer for 10 years, and they try to give me a used phone. So I told the guy I would switch providers, and guess what I did, then koodo has the balls to call and say what can we do to get you back with us. I will not tell you the rest of the conversation. Stay away from these guys, there are better services out there.

There entire service is based off of a robot chat system. The wait times to deal with issues takes forever and there is no quick way to speak with someone directly other then going to there assist chat online and requesting a call back that can take up to an entire day. It says if your not with anyone to request a callback to get ahold of them on Facebook. I did that and the reply took forever and it took them a week to get my issue resolved. GET THIS COMPANY A CUSTOMER SERVICE LINE LIKE EVERYONE ELSE. CMON KOODO.

Koodo Mobile has a very poor after sale customer service which I think is a disrespectful to customers.

I signed up for a 24 month contract with Koodo on Dec 7th 2016. Being new to the company I needed some information. I went ontheir website to call and realized I will be charged $10 if I wanted to speak to a customer service representative. This is not communicated to customers at the time of sale. I therefore decided to cancel my service with them. I visited 2 Koodo dealership locations one on Eglington Avenue East and the other at Parkway Mall and was told I had to call *******636 to cancel. I called the first day and after a series of automated messages was put on hold with music playing. I waited for over one hour with no human being responding to my call. After a long wait of frustration I hanged up the phone. I tried again the following day with the same experience.

Is this some form of strategy to discourage dissatisfied customers from cancelling their contract with Koodo even though the contract said you could cancel at any time? Is this a strategy to tie down customers to Koodo Mobile or its just poor customer service?

Koodo website only list a P O Box mailing address to mail your payment to with no physical address. Also no email address for customer service for customers to contact them if they have any issues and the *******636 number is a nightmare to call as is just a waste of customer time.

If after sale customer service is priority to you then think twice in choosing your mobile service.

Bridget

More charge
Worst customer care
Worst service
First They show you good plan
Then activate costly one

I have been with multiple carriers over time. Koodo is by far the worst of them.

Horrible customer service, most of the time they send you to multiple places before an issue is resolved.

I purchased a Certified Pre owned phone that stopped working after a few weeks. But beyond the point I was able to return it. You only get one month. The screen started to not register touch and it would pixelate and change colour. After being sent to two different Koodo locations I was sent to a Telus store to send it away. They were less than happy to assist me there. Like I'm inconveniencing them because Koodo phone is trash.

We got the phone back and it worked for a couple months. Then the same issues started happening again, went through the process and it happened again. This time outside of the time that they cover the cost of repair. So we're stuck with this phone that 80% of the time doesn't register touch. Couldn't even answer when a call comes in.

After being a customer for over 5 years, there was nothing they'd do to assist.

So I changed companies and am left paying the remaining amount, sneakily in the contract not as the tab for a garbage phone that hardly ever worked.

NEVER buy preowned and honestly, so glad I've left Koodo now!
Bye

Koodo is a $#*! company! They don't have a customer service number. They as you to register for a call back, and then NEVER call back. I have a bill for 500$, for services I DIND'T use with them. After more than 5 hours of trying to reach customer service at this $#*! company, someone called back.

The person who called back had no idea what he was doing. After being on the phone for 3 hours with this person, he said I would get my bill credited, because they saw I was getting charged for services I wasn't using!

ONE MONTH AFTER, I DON'T SEE ANY CREDIT ON MY ACCOUNT! I received my next bill, with AGAIN overcharges! They didn't apply the credit the promised, and they are still charging for these services that I am not using and I did NOT request.

AGAIN, I am trying to reach customer service for the last 2 hours, guess what? NO CALL BACK!

Just called Koodo with my almost 80 yr old mother. She requested they cancel her account last year after they cancelled her service. She paid them $10 and asked them NOT to reconnect the service! Apparently they "didn't understand her" and re-installed the service and charged her the $50 reconnection fee as well as $30 a month for 4 months before she finally get them to cancel the account. She tried one other time in June but after 30mins on hold she had to hang up. Now they have sent her to a collecton agency and the agency agrees the charges as NOT valid. Koodo can see there is NO record of any use of the phone after April but will not Admit fault and provide kind, courteous customer service. They are determined to collect just under $200 of a seniors pension for a service that was NOT asked for, was NOT used and was supposed to be cancelled! After YEARS of being a customer I will switch providers as soon as I can! I DO NOT recommend this company anymore AT ALL! DO NOT sign up with them if this is how they treat customers. A video recording was made of the phone calls we had with them today and will be posted online as I'm absolutely disgusted with the responses.

I was Koodo client for sometimes and was against negative reviews until I was victimize myself.
I had a package to call Canada, specifically requested to block International and US calling. I know Telus is master mind of stealing money through Koodo. Through out my services with koodo no one called me from Telus but last month I received a call from Telus that my limit has reached to $3xx for US pay per minute calling. I told them that I have fixed billing for Canada calling only. The told me my package include US + international calling. I asked him who changed it and he had no answer but insisted to pay the amount.

I called Koodo and was told that they will investigate the issue. A week later I received a text message that my bill has reached to $6xx. I was shocked again and the first thing I did was to change my phone company.

After multiple calls to Koodo, issue was not resolved and now Koodo is asking it is with Telus what the... Couple of long long calls issue remains the same. Now they have send the case to collections, I will not give up will fight until the last ball.

If anyone has dealt with similar situations, please advice or email me directly *******@hotmail.com

WORST COMPANY! I have had nothing but problems with this company. From adding charges on my bill or not explaining to me that I would be charged for something I was inquiring about.

I cancelled in June, paid may outstanding balance, and TODAY in the middle of August I am told I had an overdue bill! I called asking why I am receiving this and they said back in May I had extra charges "they did not see" for my final bill in June. Not only that but they contacted me 6 DAYS AFTER bill was suppose to be due telling me they could not contact me before. They clearly still had all my information so they did not try contacting me. Instead they contact me when my credit score starts to become affected.

WORST COMPANY EVER! They do nothing but contradict themselves. And I have been with them for years and they couldn't do ANYTHING for me for being a loyal customer before hand. Even when I was a customer they do NOTHING for you. After taking 30 minutes off work to explain why I should not be paying for their f*** up they only offered me $1 off... are you kidding me?!?

Avoid like the plague!

I had an account with them, they didn't made me aware of possible disconnection limits in time. The sent me an email reminder me of payments, a ccepted it, the next 2 days, the cut off my phone line! Had i know about disconnection limits, i wouldve tried my best to avoid it. I call to inform them about the matter and they are denying me to opportunities to resolve my case and disrespected me on top of it. I ask to even speak to a Manager and they said i cant and refused me the rights of speaking to a manager. This company doesnt care about customers and are not good at communicating pertinent information. So i would strongly advise! BRING YOUR BUSINESS SOMEWHERE ELSE WHERE YOU AS A CUSTOMER MATTERS. You will be happier I you listen to this advice.

I got very good service. A very patient lady helped me to solve the problem! Highly recommend! Will come back again if I need!

Cancelled contract months ago & surprise got an outstanding bill with a bad credit score scare & collection agency warning! Please people STAY AWAY FROM KODOO. P. S NO, NONE customer service!

Even though I haven't used my data it was finished before the month ends so I had to pay $25 for 1gb

4/29/22 8:23AM

Koodo customer service is the absolute worst. The only reason I lasted 20 years is because someone with authority would admit a mistake and eventually fix it to what I was promised in the first place... other representatives do not have a clue about anything and just keep transferring you until your so upset you just end up paying the f&%k up to just get away from there obvious attempts to scam you anyway possible. The koodo Hub is the biggest joke. I never got it to work properly inspite all the "customer service" the multiple sim cards the driving to town to replace the dud. The last 5 years with koodo has been hell for me. Now I have to pay $233 dollars for a hub they just forgot to send bills for until April 20th... this hub is 20 a month and somehow I owe $233 and not one email before April 20th asking if I have forgotten to pay my koodo... no text messages with amount owing either... and I am told by 4 representatives that it's all my fault and regardless of the hub not working and not being used i still had a active phone number. I will never recommend koodo to anyone or any business I work with. Im even starting to regret going to telus because they said my koodo was closed and obviously it was not. I have PTSD as well as a personality disorder and it's pretty bad when koodo keeps screwing me with hidden charges and representatives who are dishonest and lie just to get you signed up. I sure hope I didn't make a bigger mistake going to telus. Only time will tell I guess.

I am a long standing customer of Koodo mobile. In June 2023 KOODO CALLED ME and offered me a "free" tablet as a thank you for my perfect payment history. This tablet was FREE to ACTIVATE ($50) and I would be able to cancel at any time. These conditions were repeated by the Representative many times. In turn, I would pay $15/month for 4G of data. I certainly wasn't looking for another device or to increase my monthly bill, but it was no strings attached, right?
When I received my bill in July 2023 I saw that I had been charged the $50 activation fee, so I called to dispute the charge. Many kind Representatives and an hour later I received my credit, but not before I was obviously frustrated.
In August 2023 I attempted to cancel the 4G of data. The tablet hasn't been used and has been collecting dust and we have adequate WiFi at home. I then learned that in order to cancel the service I would be charged almost $300 for the cost of the "FREE" device. Which I declined. The service Rep literally laughed at me on the phone and continued to tell me to be respectful, which I was. I was speaking clearly and authoritatively (no swears) but I have had enough with their time wasting scams.
DO NOT accept any "FREE" offers. This company is a pro at keeping their customers locked in and blatently lying to them.