KoodoMobile

Never ever get a phone with this company I just got out cause they offer great quality services but in reality once u agree n but a 1000 dollar phone they give u very $#*!y quality n expect u 2 pay it or leave but after u pay them off 4 the phone so either way they screw u in2 the hole or in my cases with their $#*!y services harassment charges from contacts on my phone due 2 freezing n over sending so I ergue every1 of u 2 get away from koodo b4 they screw u over 2

I had called Koodos customer service to cancel my plan and they said its done and everything was good only to find out later that I was still being charged for months for the same plan that I had canceled. I called again gave them the ACCOUNT NUMBER so there could be NO mistakes for the second time. They said everything is good now account deleted. I was STILL BEING CHARGED. After countless hours of being put on hold (literally called on my day off when the sun was out and got off the phone when it was pitch dark outside, ate and walked my dog all while being put on hold repeatedly,) the best they could do for me was take $50 off the bill of a phone that was not even being used. I went through different levels of management and who were unhelpful. The best part was when I finally reached the top he told me that if I didn't pay it; it would just be sent to collections. So bottom line they love to steal your money, are incredibly rude and inconsiderate of your time.

Please, go out and write a 1 star reviews of both Telus and Koodo in every reviewsite you can, minimize the damage and abuse they do to consumers by making it difficult for them to convert new customers. Always remind fellow consumers that Telus owns Koodo. They have too many new clients, are all rainbow and lollipops with a new customer, but the more new customers they get, the worse they treat their existing customers. We're eventual churn to them, not customers to serve and support to keep our business but consider a new customer to rip off for the short term. They double bill, they don't resolve issues, they add unsubstansiated fees, they create opportunity for consumer breach of contract, force it upon their customers to collect revenues through penalties. Report them to the CRTC, Report them to the CRTC.

My first portable telephon compagny ist koodo.but please dont take koodo.when me was be a koodo member it say:you dont pay a certain august,but alwhay i pay my bill with koodo.koodo traking me when me take a new cell compagny n i take a new phone number.also the signal with koodo be no good.cheap compagny.

KoodoMobile provides terrible service, I recommend staying away from this company. Koodo charged me for nothing and didn't admit their mistake, I am very upset with this service.

Please never sign up with koodo, sincere advice, Poor is small word for koodo customer service. Robotic machine has no clue what you ask for and no one call you back.

Worse thing i did was switch from telus to koodo and a contract worse mistake OMG... Had a balance when i switched over when i looked at my account found out they are taking money from my CC on file.
Today I try to contact a human wants to keep talking about Hooking my CC back up to the account. Such bull $#*! now I will probably have to buy out this stupid contract i am tied to to get out of this.
BE AWARE WHEN YOU GO IN TO A TELUS STORE AND THE SALES PERSON SAYS "OH YOU KNOW WITH KOODO YOU WILL SAVE MONEY" come with inconvenience. Think i going to buy a dumb phone Screw tech!

I had called Koodo from my work phone to cancel my personal account with them, as a second phone was no longer needed. Process was simple, I was told everything was taken care of, This was in July. 5 Months go by and I start receiving emails in my junk mail box saying that I owe nearly 300 dollars for the past 5 months of service plus late fees, and that if unpaid it will affect my credit score (which is excellent with no blemishes). After calling Koodo and talking to them about this issue, they said there is nothing they can do for me as they have no record of account cancellation. Even though i spoke with a representative in July. On top of this the account shows no activity since the time I had attempted to cancel and this was shown on my account records, even still Koodo refused to drop the charges. They admitted to me on the phone that it was their mistake and still told me nothing could be done for me except to cancel my account so no more charges to continue to pile up. This is criminal and there is something that can be done to rectify the problem, Koodo (a sub-par, lacluster) company just refuses to back their customers. I will always let anyone who asks, know my situation to ensure they DO NOT sign up with KOODO.

My experience with Koodo has been absolutely terrible. I recently got a Samsung galaxy S10 with Koodo and after 16 days of having the phone it keeps restarting randomly. I purchased the phone through a retail outlet(best buy). I took the phone into best buy and was told I was over their 14 day return, they said to contact Koodo to see if they would authorize the exchange. I contacted Koodo and was told by the rep to take the phone to a Koodo dealer in my city and they would have the power to exchange my device. I was then sent by the manager at the Koodo store back to best buy because he said the rep on the phone was wrong and the exchange had to be done through best buy as that's where I got it. When I got back to best buy they were ready to exchange it but we had to call Koodo once again for authorization. Because I was one day over the 15 day return/exchange I was told they would have to send my phone away for repair. I declined as I cant be without a phone, nor should I have to be. This is a 1200$ smartphone that is defective and Koodo has done nothing to remedy the situation. I will NEVER do business with them after my contract is up, and I will make anyone and everyone who asks aware of their terrible customer service. Not a happy customer.

Never, Never, Never buy any plan from Koodo, they will lie why you buy package from them but later you will suffer lot. I had fixed plan for US / CANADA, Clearly discussed that I can call from to and from US & Canada and I was assured yes it is, but I visited US and within 3 days you will be notified that your bill has reached to 400+, bid shock but how. I used wi-fi in the hotel and office. I ensured that my phone data is off but still this big amount in just 3 days. I am sure NASA will not charge this much if someone calls from moon. But Koodo, not sure how they have generated this bill, I wish it Koodo name can be change to Looto (mean make fool all customers)

I studied in Canada on an exchange year, and signed up with koodo while I was there, and cancelling my contract since I left has been hell on earth. After I cancelled it, they closed my Self Serve account, which I still need access to pay my final bill, and I since haven't been able to pay it, only for them to threaten to send my account off to a collection agency, because THEY closed my account. I tried to ask the Koodo Assist for help which was absolutely useless, I asked it if I could speak to a live representative, and they said I have to schedule a callback, WHICH THEY DON'T DO FOR INTERNATIONAL NUMBERS (I'm from the UK). I risked the colossal international bill and called them up, only for their call bot to recommend that I use Koodo Assist for my issue, then hang up on me! I'm now beyond terrified of being internationally hunted down by collection agencies, and I honestly feel trapped. DONT USE THIS COMPANY FOR THE LOVE OF GOD>

I received the phone from KOODO last August & was rushed to the hospital the next day after a bad fall -I spent 5 months in 3different hospitals - I didn't realize the phone came without a SIM card - I called Koodo they said they would send me 1. Then on March 5 they charged me $242.21- I have request my money back several times- yesterday spoke to a Julia & that was the worst customer service - I couldn't use the service until March 22 when I received the SIM card and she said "No". There was no indication she would empathize with me.

What a TERRIBLE telecom company. Your bills will always vary - youll find some stupid bogus cvharge every damn month. Best of luck trying to get a hold of a human BAHAHAHAHAA! You have to speak to a bot before you can even hear a human's voice. The *******636 customer service is automated AND it tells you to hang up and you'll STILL receive a text from the Koodo Bot...I hate you guys. I hate any company that doesn't provide a human customer service line. You cheap, gouging a$$holes! F*U*C*K YOU KOODO!

Koodo assist is a non-existent customer service
Speaking to a live person is non--existent as you have to go through Koodo assist and that does not work

Koodo started stealing from their customers now. My plan has increased magically 5$ for no reason. When i called, they replied that the company wanted to do so!

I've been with Koodo a long time. Don't ask me why I haven't switched yet. I blame it on not finding enough time but I digress. So back in 2011 after switching from SaskTel I choose Koodo stupidly. Maybe it was the flashy lights/prices I don't know. Well ever since the kiosk staff have never been properly trained, I've gone to Koodo stores with similar results. I have had months of cut off service. No one listens nor is respectful. It's pretty sad when you have to intervene with CRTC but it does get their attention. ;) Please be kind to yourself and don't choose Koodo. Service REP are so incredibly rude. Seriously this isn't smoke and mirrors you'll end with such a headache. You'll end with constant marketing calls asking you to switch home internet providers. Even if you request a DNCL. I actually had them profile me at the mall a few times when they're doing "promo" days. Scary. The thing is what they've always pushed is Self-Serve. But that also means no one is there to assist you if something goes wrong. And at least in Koodo's eyes that's alright. Smh

Koodo mobile woodbine center. I got 3 lines last Nov21. Staff was very good and cooperative. Today i went to check on boxing day deal. ITS A DISASTER. PERSON WAS EXTREMELY RUDE. NO MANNERS TO TALK TO CUSTOMERS. IN FACT ASKING ME WHY DID I WASTE MY TIME COMING TO THE SHOP. SOLVE YOUR ISSUES ON LINE.
WHAT A SHAM3. EXTREMELY NON COPERATIVE STAFF.