KoodoMobile

I never received notice about includ more charge pay per month. First time $119. After one year $129. And after a few month $141.00 so that contact to call assist someone,but nothing solution someone said fixed after bill,hahahaha nothing situation.so bad Koodo.I will be change another company.koodo great bad services.Thank your amazing problem service.

I've been with Koodo for seven years. Customer service was decent up until the integrated the Koodo Text Service or whatever they call it. You can NEVER reach an employee to discuss your concerns or get clarification! For this reason alone I will be terminating my service agreement.

Been a customer for 12 years. Lost job and missed payment. Called to make payment arrangements, but after speaking with 3 different people and 1 and a half hours later, they still demanded full payment. When asked why payments couldn't be stretched out, manager said "if we wait too long you won't honor it" - WOW. Thanks for telling me what I'm like without even knowing me. Switching to Telus immediately.

I was waiting activating my account for 2 weeks! This company is sucks ever! Customer service s a joke! Then they send me bill for $150 for NOTHING!
After 1 hour on a phone with Koodo and explain that I never ever use this number, representative were rude, finally after argue they cancel my account!
Never ever will offer to anybody this company!

I tried online. That only gave me what other people had written about similar problems with my particular phone. I tried calling their help number. A computer said they would call me back. They called back with no one on their end of the phone. That happened 3 times. So I went to their store. Nice lady but no help. I would NOT recommend KOODO.

Not only there billing department is incompetent there customer service is worst.
First they will lour you within offer to get into one of their TAB program and then the overbilling starts. When you try to contact them to correct by calling it takes them over an hour to take your call every time.
Customer service will try to entice you with few dollars Credit until you check your next bill for a surprise.
When finally I had enough and told them firmly to cancel my account. Customer service rap had audacity to tell me that if you cancel your number will be on hold for 90 Days.

Good luck if you want their help. Your only option is to fill out an online form where you schedule a call from them. The earliest time was 2 days. They called me at my scheduled time and by the time my husband passed the phone to me, they hung up. I called back and got a computer. All they did was text me the link for the online form to schedule another call. There was no option to speak to a live agent, only to schedule a call with one at a later time. This is the worst customer service system I have ever encountered, that there isn't even an option to speak to a live person when you call.

I have a email problem with my A71. The local koodo office here certainly lacks in customer service. All the agent was interested in was getting me another phone. My phone is only 2 years old and never had a problem till couple of days ago. It is hightly unlikely that I will deal with them again. All i was asking for was trying to find out why I could not send or receive email.

It's worse, terrible, unprofessional people, bad service.
Not responsible for customers!
Never trust this company because charged me over $700
Never answer me!
Never call me!
Because of my credit, I should pay.
Before charged me $430
Now email me I should pay more!
Never trust a bunch of rob in Canada.
I will find a lawyer to back the money.
I wish give -*******

Jan 2023 Koodo denied me of my native card
Been fighting with them since they will not accept my native Been with them for almost 3 years.
They just won't accept native cards in Canada
How nice is that. I don't have any problem with any other company.
Than they raise my price with out notify me.
What kind of company is this.

I am of course looking for another cell company.
Koodo is the worse cell phone company making native people feel like $#*!.

My payment card on file expired. Kudu sends a message to my children who have phones which of course never told me. They called me and told me and I paid it right away. Then they sent the report to the credit bureau that I didn't pay my bill. Koodo sucks. Then try to get a live person on the phone. Good luck

Horrible service. After sending a message to my phone with an offer to update my plan and phone, I spent hours going to kiosks and having 2 calls set up just to have my plan back after two weeks of unfulfilled promises.

This time they offer a "call back" (6 hours later), and when they call, they send me to a ringing line for 50 minutes! I had to hang up as I was getting a little...Shouldn't companies like this be held accountable? I know, I think that's funny too.?

I bought a phone through kudo and made my first payment on time. Even though I have irrefutable evidence in my bank statements proving I sent the money the claim they never received it and 6 months later with no resolution they sent my account to collections. It is impossible to find a human to speak to to get this resolved. See you aholes in court or take this piece of crap phone back.

I have tried to escalate my billing issues with Koodo 3 times in the last 3 months. I have not received a call back from the escalation request. Koodo claims that they will call me back in 24 to 48 hours, however the calls never come. I have been trying to deal with the same billing issues for over 3 months now & have not gotten anywhere. I have spent over 8 hrs waiting on hold while I try to get my issues sorted.

The bill is constantly screwed up - there are sudden additional charges on my bill as of September - for data - I don't use date on my phone - and other obscure fees for things I do not use. I can't get hold of anyone to talk to about this; there appear to be no humans inhabiting Koodo-land. I am sick and tired of it and want to change but being old and not very techno talented, I'm nervous about doing that. The learning curve will be steep and I'm not sure i can make the incline/ But I do really, really intensely dislike this company!