The company's reputation is largely negative, with frequent complaints regarding shipping delays, poor customer service, and subpar product quality. Customers express frustration over exorbitant shipping fees and a lack of responsiveness from support, often resorting to third-party platforms for resolution. While a few customers received items that matched their expectations, the majority report dissatisfaction with fit and material quality, likening the experience to more unreliable retailers. Overall, the feedback indicates a pressing need for improved communication, transparency, and a more customer-friendly return policy to enhance the shopping experience.
This summary is generated by AI, based on text from customer reviews
I love the fit and style of this. The fabric very good quality. It will be perfect. I am 5'8 with 38DD chest and typically wear a size xl in US sizes. I sized up by following the sellers measurement chart and found it to be accurate. Definitely recommend!
I really like these clothing very very comfortable could lay around all day in them.
These are amazing. I am usually hesitant to order clothing online and have had bad luck. But these fit perfectly and beautiful.
Very cost-effective. You can buy this quality at such a price. It's very good. The quality is very good. There's nothing to say.
I love your website I have search for many years for a website that has true sizes and decent prices sell beautiful plus size outfits I have made 5 orders so far over the months you guys are my best website your clothing has changed the way how I feel it makes me feel so beautiful and sexy I have so much confidence that I never felt before in clothing
Perfect to body... Fabric is so smooth. Adorable and would have been perfect. Good customer service.
SCAM! SCAM! SCAM! Item NEVER received! Need to report this site! Should be ashamed robbing people! GOD AIN'T PLEASED!
Been waiting since 3/31/22 and still no items. They are an international company! 1st red flag. STAY AWAY FROM THIS COMPANY!
Dear customer,
If you do not receive the package, please provide the order number, email account
The following is our contact information, you can send the information to us, we will help you query
https://www.knowfashionstyle.com/Contact-Us-n170136.html
I ordered my shirt April 30th and still haven't gotten my item yet they say one to 5 business days I will never order from them again
Dear customer,
If you do not receive the package, please provide the order number, email account
The following is our contact information, you can send the information to us, we will help you query
https://www.knowfashionstyle.com/Contact-Us-n170136.html
I have ordered from this company trying to give them the benefit of the doubt several times. They also have a sister website Myfancywears.com. DO NOT ORDER FROM EITHER OF THESE SITES. Customer service is horrible. They take your money and take forever to ship the order. They also like to tell you items are out of stock.
Dear customer,
In order to ensure the quality of clothes, we only start preparing after receiving the order.
We'll send a message to your account when we're ready,
If you want to inquire about order information, you can contact us at any time
The following is our contact information, you can send the information to us, we will help you query
https://www.knowfashionstyle.com/Contact-Us-n170136.html
I ordered my clothes in January I still have not received anything. I spent over $200. Please see attached screenshots where they direct me to tracking info that has not changed in 2 months
Dear customer,
We apologize for the inconvenience caused.
If you do not receive the package, please provide the order number, email account
The following is our contact information, you can send the information to us, we will help you query
https://www.knowfashionstyle.com/Contact-Us-n170136.html
I ADULT SIZES AND I GOT KIDS SIZES THIS REFUSED TO REFUND OR TO SEND ME A REPLACEMENT ORDER. THEY TOLD THAT IN ORDER FOR ME TO GET THE CORRECT ORDER I HAVE TO PAY TO SEND BACK THE WRONG ORDER SIZES AND THEN REORDER THE ITEMS AGAIN. PLEASE DON'T WASTE YOUR MONEY TO MAKE PURCHASES BECAUSE IF THEY MESS UP YOUR ORDER YOU WILL NOT GET A REPLACEMENT. THEIR CUSTOMER SERVICE IS NOT GOOD.
Dear customer,
If you have any questions, please feel free to contact us
https://www.knowfashionstyle.com/Contact-Us-n170136.html
I received a tracking number but can't track my order, I called ups and usp and they have no knowledge of what or who I'm talking about, this is awful, I ordered my dresses for my birthday,
Dear customer,
We apologize for the inconvenience caused.
If you do not receive the package, please provide the order number, email account
The following is our contact information, you can send the information to us, we will help you query
https://www.knowfashionstyle.com/Contact-Us-n170136.html
I placed an order on April 10th and I haven't heard from or even received my merchandise and I paid for my merchandise and I truly wanted it it's a very sad day that people are so dishonest and steal from people who are giving them their services could you please just send me the products I ordered or please refund my money
Dear customer,
We apologize for the inconvenience caused.
If you do not receive the package, please provide the order number, email account
The following is our contact information, you can send the information to us, we will help you query
https://www.knowfashionstyle.com/Contact-Us-n170136.html
I have been waiting for my order for over a month. Although I paid $60 for expedited shipping they refuse to give me a refund based on the fact that I did not cancel my order within 24 hour. I wanted the items but should not have to wait for over a month if I paid to expedite the order. I just keep getting the run around
Dear customer,
We apologize for the inconvenience caused.
Dear customer,
We apologize for the inconvenience caused.
If you have any questions, please feel free to contact us
The following is our contact information, you can send the information to us, we will help you query
https://www.knowfashionstyle.com/Contact-Us-n170136.html
The following is our contact information, you can send the information to us, we will help you query
https://www.knowfashionstyle.com/Contact-Us-n170136.html
Got my money and never got my items. Would not refer this as company to anyone. Fragulant and very poor delivery service. Always has the computer to say the same thing for why my items have not even been shipped out in 13 days.
Dear customer,
We apologize for the inconvenience caused.
If you do not receive the package, please provide the order number, email account
The following is our contact information, you can send the information to us, we will help you query
https://www.knowfashionstyle.com/Contact-Us-n170136.html
I am being b. S. about my order, I never received it and no one is giving me a honest answer about anything
Dear customer,
We apologize for the inconvenience caused.
If you do not receive the package, please provide the order number, email account
The following is our contact information, you can send the information to us, we will help you query
https://www.knowfashionstyle.com/Contact-Us-n170136.html
I placed a order 2 weeks prior to when I needed it by and I paid extra for rush shipping $14.99 to be exact and the customer service rep is putting all the blame on Covid the reason I have not gotten my package and saying they gonna charge me a 30% fee because I did not cancel after 24 hour of placing the order
Dear customer,
If you have any questions, please feel free to contact us,
The following is our contact information, you can send the information to us, we will help you query
https://www.knowfashionstyle.com/Contact-Us-n170136.html
Poor customer service, poor communication with customer. I have sent several emails and I was blocked by Fiona.
Dear customer,
In order to ensure the quality of the goods, we will start preparing after receiving the order ,and
After placing an order, we usually prepare the package in 4-10 business days, when ready, we will send your package according to the shipping method you choose.
Different shipping method takes different delivery time:
Flat Rate Shipping 7 - 25 working days
Standard Shipping 6 - 10 working days
Expedited Shipping 3- 7working days
What is item processing time?
After your order has been received, every item will undergo strict quality control in order to ensure the product's quality. Please note that different items are subject to different processing times. Generally, the average processing time is 5 business days (approximately); however, this is dependent on the item's stock status. For small quantity orders, the processing time is 4-5 business days while large quantities can take approximately 5-10 business days to process.
If you have any questions, please feel free to contact us,
https://www.knowfashionstyle.com/Contact-Us-n170136.html
Do NOT I REPEAT DO NOT ORDER FROM KNOW FASHION I ORDERED IN FEBRUARY ITS MARCH 29TH NOW I STILL HAVEN'T RECEIVED MY ORDER THEY WON'T GIVE ME MY 150.00 BACK THEY KEEP SENDING ME TO A BOGUS WEB SITE THIS WAS MY FIRST AND LAST TIME ORDERING FROM HERE AND I RECOMMEND THAT YOU NEVER ORDER FROM THIS PLACE ITS A SCEEM...
Dear customer,
We apologize for the inconvenience caused.
If you do not receive the package, please provide the order number, email account
The following is our contact information, you can send the information to us, we will help you query
https://www.knowfashionstyle.com/Contact-Us-n170136.html
…. In fact. Over and over by these reviews. My purchase was a jumpsuit for vacation. It took almost 2 months to come to me and the response was vague and unhelpful. I disputed and they were forced to refund my money. Because when I finally did get it, it was not sized right and made poorly. This company is run by people who want to make fast money in drop ship. What that means is they do nothing but show you pictures of items that are made and shipped from China. They pay change for cheap items that are not the actual item in the photo and may not fit the same and will 100% be lower quality than it appears. Then they charge the consumer 150% more than it cost to make AND ship. You are told your item will come in a week but that is also a lie. Nothing, comes to the US from China in under at least a month. Instead of being real they continue to sell and lie to customers. Instead of making it right, they fight your financial institutions by claiming you received your items which they already know, you haven't. Once you complain because they are angry they keep your items make double the profit AND keep your money. Don't buy here. It is one thing to have shipping issues, but whomever running this company is just another no body making easy money off people with no business or customer service skills. Buy from companies you have researched first. Support small businesses, not hood rats who don't want to work.
Dear customer,
We apologize for the inconvenience caused.
If you have any questions, please feel free to contact us,
https://www.knowfashionstyle.com/Contact-Us-n170136.html
Answer: No success story. I am still waiting for a refund. I'm disputing the charges
Dear customer,
If you do not receive the package, please provide the order number, email account
The following is our contact information, you can send the information to us, we will help you query
https://www.knowfashionstyle.com/Contact-Us-n170136.html