I bought an expensive, ambitious module to solve prestashop checkout's shortcomings.
At first it worked, but soon there was an error message saying "update". The module would not update on my server. It also stopped saving any changes made from its own control panel.
Support was hard to find on the Knowband web site. You need the yellow balloon icon.
Refund requests have a different screen and are not replied to.
The support screens required a lot of FTP and logon details, but refused to save them, so I sent them in plain text, to allow them to try to solve the problem. Knowband support staff did manage to save individual changes on the module but not to make the "save" button work. I believe it is something to do with whether php is allowed to open files on a server, but they would not comment on that and pretended misunderstanding or obfuscation, asking for an on-screen video, and later closing the request attached because they said they'd already replied. I've asked for a refund for paypal.
If Knowband staff were allowed and encouraged to admit what their module cannot do, it would save a lot of their customers' time and their own reputation.
I recently bought my 3rd PrestaShop module for my store from Knowband and like the others, this one too is absolutely stunning. Knowband is a genuinely supportive store that not only sells modules and gets over with it, the team continues to have your back when you need it while installing it, configuring it and letting it work seamlessly on the store. The customer support is commendable. :)|
I ordered Prestashop Social Loginizer plugin. I faced some issues with the configuration of API details and contacted the support team. They guided me really well. All of my issues were resolved on the spot. Thanks to Knowband.com.
Tip for consumers: Go ahead without any doubt.
The Knowband team was great to work with. I have been working with them for quite some time. Being new to the eCommerce industry, the company turned out to be a one-stop-solution for me. They have helped and guided my team and me throughout the inception of my online business. The module developed by the team has always been a boost to my business is some way or the other. Especially, their expertise in Prestashop development is unmatched. Im impressed all around with their skills, professional approach and customer service. Their eCommerce consultancy has always resulted in fantastic end results. What's a most important, tech support is great. Highly Recommended.
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