They will sell a service with collection today but actully collect will be tomorrow unless you notice the tiny option to pay more to collection to be today!
Then their tracking information is sometimes nonsence and doesnn't match whats on the actual couriers tracking.
You report that to them and they couldn't care less.
You can only live chat. they promise to email back and never do.
They only email couriers so any updates take days which with a phone call would take minutes.
They make you provide lots of information for a lost parcel claim, like value of the goods when you don't even have cover for the value of the items lost!! you justt want your money back for the courier losing your item.
The live chat staff and a mix between helpful and rude/useless "its always wait again for delivery tomorrow" when there is clearly an issue with delivery