i took an option to purchase ticket later. I wanted to book it 5 days before expire and followed link on email. The system failed and said to call KLM at a usa toll free- tried on 3 occasion and waited 20 minutes each time- finally got a KLM delta agent said i have to call Europe to complete the reservation- when i asked him what the number is i should call and why i have to call europe at my expense---he transferred me to the group desk. He was trying to get rid of me. VERY BAD SERVICE FROM DELTA THAT IS REPRESENTING KLM. Does Delta really train their staff to be so unhelpful?? and is this what KLM is buying??? This is not for me. sorry.
We traveled 28 jan 2018 from washington to amsterdam. When we wanted to use the baby stroller couple of days later we noticed the strollers mechanisme was broken during shipment.
We filled a complaint (2 times and 1 phone call)
Today 13 feb 2018 , still not ONE reaction. KLM service was really good before but nowadays its so bad.
No we are already 2 weeks without a baby stroller.
Dont fly with KLM when you use a baby stroller. This is the second time this happened, first time we did not file a complaint because it could happen to anyone.
Great flight company, last flight to Singapore booked straight throughout their website.
Before the trip, they took a group of misbehaving travels from the trip 30 people were not allow to go on the flight. This shows really responsible behavior to other passengers. Well done.
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