Kleen-ritecorp

Marty gives 💯 percent if he dose not know he will fine out real customer service

When I placed my recent order over 1,500 dollars, I had over 4,000 rewards points. When I tried to apply the points towards free shipping, it said I had zero points. I sent a message that day and received no response. For two weeks after this order, I continued to receive e-mails showing i still had 4,000 rewards points. I ended up paying over 300.00 shipping. Now the emails I receive don't mention anything about me having any points. It's almost like you think you are the only car wash supplier around. I assure you that you are not. I bet you don't post this review.

Not the company it used to be, no knowledge of products and overpriced

There is no way to keep marketing emails from starting again with every purchase. I have called and asked several times but I always have to waste my time unsubscribing. Please fix this so I can stop avoiding purchasing from Kleen-Rite.

I ended up getting 3 different deliveries from 3 different locations. Some of the parts took too long to receive so I ended up buying from my local supplier. I now have duplicate parts that I normally would not stock.

Jeremey, knew the product, unfortunately his hands were tied to selling a new siphon tube as a fix, the motor had exceeded its limit and was toast. However I did follow his instructions and eventually the unit was returned and repaired, I was told that a new one would be delivered.
I think the old one had been repaired, the old one was marked!
It also took way to long to fix the issue, I lost approximately two months of sales, could have been less than a 2 week process.
Overall I would give your customer service a rating of "SORRY".

I think a person who is a regular customer and who will end up spending tens of thousands of dollars ordering stuff through Kleenrite. I don't think they should be getting book price. I think maybe a 10 or 15% discount would not be asking for too much considering how much people spend. The one or two-time customer, I understand. Charge them full price. The customer who's been with you for a decade or more, I think they deserve a discount you think?

Whenever I place my repeat air fresher order, I always get passed around between different people before the order can be taken. Sales people are arrogant. Acting like they are doing me a favor.
This is a repeat order for several thousands of dollars. Shouldn't be that difficult!

Everything I need is here but you really have to be careful because I found one item $79 dollars cheaper on Amazon for the exact same filter. Your shipping is very high for simple light products also.

Great products, otherwise I wouldn't have even given it a three star. Didn't like that my order was broken up and I paid $9.99 four times. As well there were a number of products on promotions and they didn't have them in stock, when a company promotes products they can't provide it's Very frustrating.

Shipment arrives the next day (I live near dist. Facility). Wash brush boxes came all smashed up inside the delivery box. Brushes were in excellent shape though. I get about 6 months use out of a brush. I work 60-65 hrs. A week in ready-mix concrete delivery. Works great for washing Mixer drums, the truck cab and especially inside all the aluminum rims. I can wash a rim assembly axle cap and 10 lug nuts in 15 seconds. We use a diluted acid to clean our trucks. This Nog Hair Multi-Level brush retains (hold) a lot of acid. I can clean all the glass windows in 1 shot. I Love this brush, more work less time!
~ E

The manager and crew at the Grand Prairie location are the best! They are super helpful and very knowledgeable in their field. Never have a bad experience here.

John, the order service very knowledgeable and experience

Chris M went above to make sure I got what I needed. Took his time I never felt rushed. Not sure of the date when I called.

Kleen Rite is very helpful. Always Nice and respect when you're on the phone we always try to buy all our parts from Kleen Rite thank you for being there and being so nice

If you call before 2 PM in the day, your order will be placed and shipped out that day with prompt delivery. I can't say enough about the staff at Kleen-Rite. They are five star.

Fast smooth transaction.
"NO TOKEN" labels. Just what we needed for old school drop shelf vending machines.
In stock and shipped promptly.

I needed to return two items which were on different invoices, purchased at two different times. My information was found very quickly and I got an email within minutes of getting off the phone with all the necessary details that I needed to complete the return.