Overview
The company enjoys a generally positive reputation, with customers frequently praising the quality of products and the helpfulness of staff. Many reviews highlight prompt shipping and a robust inventory, contributing to customer satisfaction. However, concerns about service delays, particularly related to freight logistics, and inconsistent communication regarding order issues have been noted. Customers expressed frustration over difficulties with reward points and shipping charges. Overall, while the company is recognized for its knowledgeable representatives and efficient service, there are significant areas for improvement in logistics and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Found the part easily on the website, check out is very easy to complete and part was shipped in a timely manner.
The sales agent was very helpful and knowledgeable about a question I had
Phoned in to see where my order was the lady on the phone was amazing to talk too did not expect that from a big company
Keep up the Good work
Please next time put it in the right place
Was very difficult to get my package I don't want to bother my neighbors
Thank you!
Information was always available as to where the parts were coming from and when I was expected to receive them.
Ordered everything needed online as it showed in stock. The stock was wrong and it took an extra month but it all came eventually.
I always have a good experience. Thank you. Sales staff is always courteous and helpful. Orders are always received on time.
Everything was great - except that I was not told that the items were to be drop shipped from the manufacturer and that would take about 3-4 weeks.
Courtesy. Knowledgeable. Accurate orders. Friendly staff. Good prices.
Always polite and helpful! Fast shipping. Great customer service
I am not doing a review, Kleen Rite does a great Job as they always have. I do not want to waste my time with this Crap.
Experience was great until I agreed to fill out the survey and I had to take time to type a book so that the survey would go thru.
Great job with my order. I don't need 50 Characters to tell you you did a great Job with my order.
The people are very easy to work with. Prompt service, gives me good advice on how to save on shipping.
Thanks for the review, Alvin!
My orders are always on time. The company is very efficient, quick, and the communications are great.
Order was said to be in stock, then after ordering was informed it would be months out. Nice way to start a business relationship
This group is always helpful each time I call. I order a unique part that I can only find here. I appreciate the assistance.
I only buy 3 colors polish which are good; promotions are very good like free shipping or buy some; get one free
Our corporate office is located in Columbia, Pennsylvania. We have 4 warehouse locations across the country to help us ship items faster. Product ships from Mount Joy, Las Vegas, Grand Prairie, and Kansas City.
- Visit Website
- Columbia, PA, United States
- Edit business info
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the review! You're all important to us and we value our relationship with you! We look forward to your next order.