Kicks CrewReviews 70

Absolutely terrible service I ordered trainers on the 4th of August for them to arrive on the 11th of September. No knowledge of where the parcel is coming from at all they just have a small section on the website terms and conditions that tells you that you may incur duties tax which for a single pair of trainers to the uk was £105 for me. They charge you a shipping fee but no description there that there will almost definitely be a second much larger fee to come because they come from Tokyo. Ended up paying way over the odds for the trainers that were only slightly cheaper than other online stores, i would definitely suggest next time you see trainers on this site just purchase from somewhere else and youll save time and money in the long run with a quicker delivery and no additional taxes.

I just made a purchase and had to make a cancellation and they said they want to take 25% of the purchase price, despite the fact I did the cancellation before 12 hours from my purchase! The purchase has not even been processed and they want to profit with this. This is the worst customer satisfaction and does not respect any cool-off period in online internet purchase. If this is not solved I will remit this so they cannot operate in the UK. This is so abusive!

I would go half a star if possible. This place is a joke. Over a month waiting on shoes. Unacceptable. Then want to charge a 20% restocking fee for an item THEY failed to deliver

Do not purchase from this website. Incorrect paperwork meant that I was charged another 50% extra in import taxes and customs. When I refused this unexpected charge I was fined £173 by Kickscrew 'as per company policy for admin, courier fees and restocking' despite DHL confirming that there was no charge to return to origin. I was only refunded 45% of the total cost I paid, which is an outrage. Correspondence with Kickscrew is condescending in tone and apparently providing a breakdown or evidence of the deducted refund charges is impossible due to confidentiality. Charlatans.

Their web-page looks nice & cool and prices are in line with others as shown. I ordered sneakers because I found a model I liked. At the same time, they DO NOT TELL YOU that the product is shipped from Hong-Kong or other place. So that when you get the order you are obliged to pay import tax. On my case it was +40% on top. This is really a sort of fraud as you learn all this when the product has arrived.
Then their customer service tells you that they have zero liability for this and product could be shipped from multiple directions. And even making return they would not refund import tax.

Overall, BAD EXPERIENCE! I feel cheated and their customer service is helpless.

I ordered a pair of Nike Dunks through this platform, above the standard going rate as a Christmas gift. It is now the 20th of March - 3 months later and I still have not received the shoes, or a refund which was requested 2.5 months ago when I recieved an email from the Kicks Crew team saying they couldn't provide the shoes I'd ordered.
These shoes cost me $288 USD, equating to well over $300 AUD and they have never been recieved. To top it off, I have touched base with their support team multiple times since the purchase, and they have still provided a refund. They have even told me "We have reached out to your original payment channel as are still waiting further confirmation and details... which was almost 2 months ago.
My advice, DO NOT SHOP WITH KICKS CREW. They will take your money, and not provide the goods.

Be aware when you want to return shoes to kickscrew.
Kickscrew requires a 15% return fee and a #35 shipping fee, with an additional hidden charge of $20. Upon returning my Mizuno Sorayama shoes, I was charged $110 in return fees. Diespite my conmplint about the undisclosed $20 charge, Kickscrew stated that buyers are accountalbe for all shipping expensive.

Not only did they cancel my order, but they have also put the item back online for double the price. This is the proof. Nover buy from them. They are a Chinese company and they are cheats. Thank you for shopping at KICKS CREW.

We are sorry to inform you that the item in your order did not pass our verification process and therefore we are unable to ship your order as it is the last pair and we are not able to find a replacement item.

Your order has been canceled and fully refunded. Please do allow 3-5 business days for fund to reflect on your account.

Thank you and we look forward to welcoming you again.

Best regards,
Vivian L. | Customer Experience Specialist
Customer Service Working Hours: Monday to Friday 9:30 am to 10:30 pm EST

DO NOT BUY FROM THIS COMPANY. Bought a $150 pair of tennis shoes + $30 shipping. I am in the US and ordered the shoes in size "10M". In the US, "10M" means 10 MEDIUM (not 10 Men's). The shoes arrived and are easily 2 sizes too big. I was out of town when the shoes arrived and emailed (bc, of course, there is no easy return process) requesting an exchange. I was denied because they have a SEVEN DAY RETURN POLICY. Are you kidding me?! So now I am stuck with a $200 pair of shoes that don't even come close to fitting. Will NEVER buy from this store again and will look for every review site I can get my hands on to let the world know what a terrible company this is.

They canceled the order and didn't refund it in full. When I wrote them they just disregarded my question what I got charged for and said I had to wait 5-10 days for refund. This company is scam

They are a scam 100%. They don t refund you, they just copy paste then same email over and over. Stay away

TLDR: Shoe price $89, shipping $69, hidden import fee $45 upon delivery, terrible customer service.

My recent experience with KicksCrew has left me thoroughly disappointed and frustrated. What initially seemed like a promising online shopping venture turned into a nightmare of hidden fees, unreasonable wait times, and atrocious customer service policies.

First, shipping is $69 which is utterly absurd but I decided to proceed as I had a coupon code for the site. Adding insult to injury, there was also an import fee of $45 slapped onto my order, only after my item had been shipped. These exorbitant fees were not disclosed upfront, leaving me feeling deceived and taken advantage of.

But the disappointment didn't end there. Upon receiving my order, I found that the items were not as expected. Hoping to return them, I was hit with yet another blow – a 15% return fee. So, if I wanted to return, my $89 shoes, I would need to pay shipping + return fee + import tax myself ($69 + $13.35 + $45) - all for getting nothing.

In summary, my experience with KicksCrew has been nothing short of a disaster. From the exorbitant shipping and import fees to the lengthy wait times and unreasonable return policies, it's clear that this company has no respect for its customers. I strongly advise against shopping here and will be taking my business elsewhere in the future.

This company is a SHAM! You will spend your good money only to not receive your shoes and have them not answer any of your inquiries or help you in any way. I would suggest going with LITERALLY any other company than this bs one. They even limited my comments on their insta page because they didn't want people finding out how $#*!ty they are and how they are scamming people. STAY AWAY FROM THIS COMPANY IF YOU CARE ABOUT YOIR FRIENDS AND FAMILY!

BEWARE! They took payment for shoes they did not have and now will not refund me. Have been attempting to get refund for weeks on end and keep receiving 1 line reply's and dodging. Please do not put yourself through the same heartache.

Absolute con. These are not a typical retailer. They are a reseller based overseas. What ever you think you're paying for your shoes, add a whopping delivery cost AND import duty.
None of this was disclosed when purchasing the items which took a month to come.
I thought I was buying a £126 pair of shoes as a Christmas present which ended up costing £230 and arriving in January.
Yes, this information is in their terms and FAQ's but that doesn't help the giddy customer who thinks they're just buying from a typical reseller. Be transparent at the point of purchase!
I feel completely ripped off and had I waited, could have got what I needed off the high street.
For the lack of transparency, I'll never use or recommend this company.

If you order and have a problem. Good Luck! Not only will you not find a phone number to talk to a customer service agent. They will KickSCREW you royally on shipping, restocking and other fees. I recommend you find another company.

DON'T BUY FROM THEM….It took them way too long to process and ship. I ordered these the first week of December and didn't get it till a week after Christmas. One week prior to Xmas…I sent Customer Service an email about the order…took over a week to even get a response. So I, Ended up buying from another reliable retailer. I started feeling as if Kicks Crew was not even a legitimate company.
Now that I need to return these…regardless of the reason…Looking at their return policy…they are charging 3 fees:
1. There will be a return/cancellation/restocking charge which is 15% of the total transaction payment that includes taxes, shipping cost that you paid for
2. Original shipping fee $35 is non-refundable
3. Their Return label is $20.
So in the end…I get back about 50% of my money from my initial transaction and they get $125 pair of shoes back with no expense from their wallet.
Needless to say…this family will no longer be buying from Kicks Crew. I don't recommend anyone as well because their CS policy isn't customer service. They are penalizing their customers for their inadequate service. There are so many options of retailers that is far superior…these guys won't last with this CS policy.

Sent me the wrong shoes. Sent them back with their label and tracking number. I had to call them after no contact a month later and they said it arrived back. A month later no contact I called them again. They said the shoes actually didn't arrive And asked for me to prove they received them. I said that's THEIR JOB. I used their tracking and I have it recorded THEM Saying it arrived. Another 2 mo the and half of excuses claiming it never arrived. I contacted my bank to do a claim. I called them to tell them I was doing this. "Magically" two days later they "found them" and issued the refund themselves. Despite saying they'd pay for the tariff (which I recorded) they changed and said no. Seemed to be trying to run out the clock on the time frame I could issue a claim with my bank and think if they can be as inconvenient as possible people just won't bother with the hassel

ONLINE SCAM - DO NOT PURCHASE FROM KICKS KREW
I ordered shoes from Kicks Krew and never received them. A few days after the order you will receive an email stating that the item has shipped - and that will be the last thing you will EVER hear from them. NO REFUND, NO SHOES, NO CONTACT.

Overall a horrible experience. I purchased a pair of shoes from Kickscrew and they charged $35 delivery. Then they took 2.5 weeks to even ship it and used DHL which is probably the slowest delivery company. Product arrived, looked worn and I submitted a request to return the item. It took 7 days to even get a reply and this is what I have been told: I wont get my original shipping cost back (understandable) AND they charge $20 for a return label and a 15% return fee. So returning them is effectively pointless. My advice - never order from this company.