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Kia Motors Finance

How would you rate Kia Motors Finance?
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New York
1 review
7 helpful votes
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Never ending bureaucracy
November 27, 2017

Do you like to spend hours on end dealing with crappy telephone menus and listening to crappier music for hours on end? Then you will love Kia Motors Finance.

Impossible to deal or even communicate with. I will be paying off my vehicle, even though financially disadvantageous, to avoid dealing with these incompetents ever again. Avoid like the plague.

Date of experience: November 27, 2017
Rhode Island
1 review
0 helpful votes
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A Total Run Around
April 28, 2022

I've called six times to change the paperwork on a car. My Dad died and I did everything I could to sort out the car. Nobody ever calls back if there's a problem. They won't tell me what I owe on the lease BUT they will take my cash. So I give them arbitrary amounts toward a lease. I can't get my car inspected and registered correctly until the paperwork is in my name. I'm driving a car with screwed-up paperwork thanks to the runaround. I'm not exactly stealing a car if I'm calling to pay you for the car dumbasses.

Date of experience: April 28, 2022
California
1 review
8 helpful votes
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NEVER AGAIN
October 29, 2020

I leased two vehicles from Kia returned both on time, no late payments in 72 months. I paid the $400 lease return fee and 3 months later KIA reports late payments to my credit report. I called multiple times to require about late payments and they assured me it would be deleted for credit report. NOW they say you can do it yourself - also, they will not provide a delete letter for credit report. These Fkn Clowns are horrible. NEVER AGAIN

Date of experience: October 29, 2020
Illinois
1 review
1 helpful vote
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I leased a 2015 KIA Optima. I like the car. The dealership where I have it serviced is very good. Kia finance is the worst. After the lease I purchased the car. It has been over a year and I still have not gotten the title. Kia customer service claims they have not received the odometer statement. It has been faxed (yes faxed) numerous times to 3 different phone numbers. I asked customer service to acknowledge receipt of the fax but they refused. They said after the fax comes through it will appear in the account and the title will be processed. Over a year and this has not worked. If you buy a KIA DO NOT lease or finance through KIA.

Date of experience: May 6, 2019
Washington
2 reviews
1 helpful vote
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The worst
November 23, 2023

Bought a 2022 telluride after I test drove it however the one I drove was not the 1 they gave me it was to be a lx model to find out its a sx model the one I drove had a power lift gate the 1 they gave me had manually had power seat and heat the one I got had manually the price was to be 38k but then a 10k dealer fee plus extended warranty package 4.99 fin brought the car to 68k what a ripoff

Date of experience: November 23, 2023
California
1 review
6 helpful votes
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I've been trying to call the customer and finance department the past three months and every time I call, the automated voice tells me to call back and just hangs up. So I emailed them and they tell me to call since they can't help me with my issue over email. What a JOKE. Doesn't even give you the option to be put on hold to wait for someone to speak with you. Instead it's the automated voice telling you sorry call back another time, BYE. The WORST

Date of experience: June 23, 2020
Indiana
1 review
0 helpful votes
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Horrible CS
October 30, 2020

Absolute horrible customer service! They are extremely rude and uncaring to any financial hardships. I had called for an extension on a payment that was going to be late because I recently had emergency surgery and was out of work for a little over a month due to recovery. I go back to work this weekend. But I had called Kia to ask for an extension of my payment, explained that I had surgery, and when I would be returning to work. KIA refused to allow an extension of my payment and basically told me to borrow the money from friends or family by the date they want their money or else... and then they hung up on me. First of all... many friends and family are being affected by the COVID pandemic, they don't have money either and secondly why is it such an ordeal to extend 1 payment? I even gave them an exact date when they would get the payment. I will never ever buy a car from KIA ever again!

Date of experience: October 30, 2020
Florida
1 review
0 helpful votes
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I HATE the website more than anything. Anytime you try to access the website, they make it almost impossible. I was screwed over by the kia dealership, bought a 20k car for 40k, because I didn't know what it was worth. Ever sense I've got it, it's been a piece of sh!t!

Date of experience: December 31, 2022
California
2 reviews
5 helpful votes
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This company is so unprofessional, so rude, so slow in processing and so inaccurate... it is pathetic and coupled with Irvine Kia Motors, the customer gets shortchanged.
Financed (forced to finance) $7,500 in order to get the rebates and 24 days later Kia Motors Finance (KAY call center operator) is telling me to contact the dealer because the dealer did not send a complete credit report, and Kia of Irvine is telling me that the culprit is Kia Finance and they are slow... I have no loan documents, no payment booklets, etc. Go to a credit union or get your own financing... Avoid both Kia of Irvine and Kia Motor Finance. When the dealership wanted my business they emailed me daily but after they made the sale, they ignored me big time. I guess hey did not like negative reviews.

Date of experience: September 25, 2014
Iowa
1 review
0 helpful votes
Follow ROBERT R.
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Do not, I repeat DO NOT finance a vehicle through KIA Finance. Their customer service is the worst. It is impossible to get to the person who knows something, assuming there is such a person. You will be transferred from one area to the next and after an extended waiting period the call will be ended. My first mistake was cosigning for my grandson. My second mistake was financing with KIA finance. When he is late with a payment (often), the payment is taken from my account without permission even though I have never authorized auto pay. Their internal communication is apparently non-existent.

Date of experience: July 7, 2021
Indiana
1 review
0 helpful votes
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I have never dealt with a worst finance company than Kia Finance. They were glad to take my money while I owed them, but now the loan is paid, I cannot get them to send me a lien release for my vehicle. I have been trying for over 3 months to get one. When I finally did get one after the 2nd attempt, it was the wrong form and the DMV would not accept it. I have called at least 5 time since then and each time they said they would send it, and I have yet to receive it. I am trying to sell my car and have a purchaser, but am in limbo waiting for the release. This should be a simple thing for any loan company, and they cannot seem to do it. I loved the Kia, but no longer need it since the loss of my wife, but cannot sell it. Kia finance will never get my business again, and I will tell everyone I know to avoid them.

Date of experience: January 9, 2023
Florida
1 review
2 helpful votes
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Worst ever
July 2, 2020

I am out of work due to medical issues. Called up to have a couple payments deffered was told no... against company policy... so in other words if you have a medical issue and cant make your payment they will not help you... was told to rfinance or voluntary surrender... AFTER telling them i will be out of work for 2 months...

Date of experience: July 2, 2020
New Hampshire
1 review
1 helpful vote
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I was leasing a Kia Sorento for three years. My lease was going to end in April 2022. In the middle of January 2022 I decided to buy the car. Unfortunately kia financial took a another monthly payment on January 27,2022. When I contacted them, they acknowledged their mistake and will issue me a refund, "which I should receive in two weeks." I still have not been reimbursed. I have been patiently waiting and calling. I called on March 10 and asked to reissue the check. They
Said they would speed up the process since I have been waiting so long. I called today March 22 and the check is still in the processing stage. "We have 8-10 days to process the check" Well I believe from January 27 to March 22 is a lot more than 8-10 working days. Do you think 54 days is too long to wait? I certainly do, I am frustrated and have lost my patience!

Date of experience: March 22, 2022
Arizona
1 review
1 helpful vote
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I got behind on my payments. And thought I was caught up to my most recent March payment being due. Their automated system says I owe my March payment. But their website says I owe two payments. When I add up my numbers and compared to their numbers they don't add up when I add up my numbers and compared to their numbers they don't add up.

Date of experience: March 31, 2020
Florida
1 review
6 helpful votes
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I was late on one payment. They refused my payment and picked my car up. I only had ONE year left to get my title. Ppl fall on hard times. But I had the money to get caught up. So let me tell you about the repo dude. J & J asset recovery. They totaled the front of my car trying to get it on the lift. Ruined my tires by dragging it down the driveway. Hit my neighbors concrete block wall and trashed his sprinkler system. Nice huh! Woke the whole neighborhood up. When I went to get my back, they wouldn't let me see it. So they basically wouldn't let me get caught up on my payment. They wanted the pay out. First approved me to get it back. And then denied me ONE HOUR later. Who does that? Kia motor finance. And their stupid $#*! inexperienced rep company... J&J asset recovery. Whoever that lazy kid is, he destroyed property. I ain't paying for it. I got pictures of what he did.

Date of experience: July 8, 2019
Ohio
1 review
3 helpful votes
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Hello my name is Denise Body and I was approved for a 2020 Kia serento and signed the contract on 2/16/20. I received a call on 03/05/2020 from dealer ship asking me to bring my vehicle back said the the finance company retracked on the contract because my job was temp to hire now you would have thought all this was good because you drove off with the car and have had it for almost a month. I have talked to managers and every one says the same thing its nothing they can do. I spent all of my day at the car lot buying this car and not to mention the one thing they did offer me was to pay them 8500 down on the car or it a co-signer with a score of 800. Yeah this doesn't make since to me either why cause I didn't need a co signer when I sign the papers why would I need one now if the reason is because my job is temp to hire

Date of experience: March 5, 2020
Massachusetts
1 review
3 helpful votes
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They completely destroyed my good credit because of the complete incompetence of their customer service department. They take ZERO responsibility for their mistakes and actions. I will NEVER lease from Kia again and am thinking of taking legal action.

Date of experience: April 28, 2020
California
1 review
1 helpful vote
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Do not feel safe
July 15, 2022

My current Kia is the third one I have purchased, I had no issues whatsoever with the previous cars that I have bought but my current car has given me so many problems. Not only has it had so many recalls my last recall I had to wait 2 hours (since they only provide Lyft service one way) I had to take time off work (unexcused) to have Kia fix a problem that they messed up on. From having to replace my battery within 1.5 years of having the car to the display screen always being black. The car itself has locked me out while running (key fob was not detected) it has been problem after problem and I seriously want to get rid of it and get another car (not a Kia). Personally I wouldn't recommend a Kia to anyone it's better to pay a little more with a different make for peace of mind and safety.

Date of experience: July 15, 2022
New York
1 review
4 helpful votes
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Traded in my lease for a newer one in 11/2019. When the check came from the dealership I paid off the previous lease on the account website as instructed. Early Jan 2020 I recieved text messages from KMF stating my account was past due. I called and was told they received the payment but never credited it to my account. 3 weeks later I've called multiple times, have been given different stories, no apology or acknowledgement and they refuse to send me written documentation. I was told by them that its not just me the texts/letters/calls stating im past due are normal and not to take it personally. Zero faith in them. Asked for a supervisor multiple times and im blind transferred to another department or told I'd get a call back. Still nothing. Terrible service, disorganized, THIEVES AND SCAMMERS

Date of experience: January 29, 2020
Massachusetts
1 review
0 helpful votes
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From day 1 to the last day of my 3 year lease, I have dealt with nothing but lies and headaches from this truly, truly awful company. I have spent at the very least, with no exaggeration, 48 hours on the phone with these crooks trying to work out minor issues that they imposed on me, and each time they would pass me around from rep to rep, with each one needing me to explain everything to them from the start, and each one telling me entirely something different (different rules, amounts and restrictions), and this has been equal parts frusturating and tiring to deal with. If I had the time and the money, I would take these POS to court. If you can, do not do business with this fradulent company, and try to lease with a credit union or someone else. Good riddance.

Date of experience: December 1, 2022

Overview

Kia Motors Finance has a rating of 1.3 stars from 299 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Kia Motors Finance most frequently mention customer service, auto pay and business days. Kia Motors Finance ranks 342nd among Loans sites.

service
70
value
59
shipping
37
returns
40
quality
60