Kia Motors Finance

I had leased my vehicle for 4 years and always made my payments. Called to make my final payment, the rep verified my info, put me on hold then got back on the phone, and said you need to return your vehicle your lease is up. I told her oh shoot I though it was the end of this month. Walked outside to my car, and it was gone. Called the police thinking it was stolen, and nope, police department confirmed my car was repoed. Why?! I'm beyond frustrated and after panic called Kia and the my are closed for the evening. What a nightmare. I will not be getting another Kia. This is bogus. 2 weeks over my lease and my car was taken from me. And I'm very confused, why didn't the rep tell me these details when I called in the first place?!?!?

There should be a zero star rating for this Finance company. Mailed out state to state transfer and check twice and they still haven't received it. I need to send it a third time. You always have to reach out to them, they will not communicate anything back othherwise and will tell you that. Kia Finance only has one conversation on file for the last nearly three months. 10 days to receive a letter from them and I quote "four business days to receive an email." Completely unexceptable, Coming up on three months now. Stay away and save yourself grief and pain.

With covid happening you would think that they would be more understanding about partial payments to try an catch up but no! But if it wasn't what they wanted i was turned away and told that I should wait. Why not take what I have so my balance won't be so high. They literally talk me out of paying. I don't know if its commission base when payments are called in or what but I dont think the smartest business choice is not taking what I have. Please don't get a car with this company

I have called numerous times over the pass 14 days to get assistance with state to state transfer. All the title *******@Kia had to do is fax the front and back of the title and fax it to the DMV. My DMV has faxed 5 requests to them to obtain this important information. As of today, nothing received from Kia Title Dept. My tags are expired I'm stranded in the new state I relocated to... and Kia doesn't really give a hoot. What does it take to get this information?

I've been working to get Kia to send my title to my state for a state to state transfer for the last nine weeks and are no further than when we started. Now my paper plates have expired and my state will not grant an extension unless Kia sends a faced letter stating that they are working on it. Kia absolutely refuses to send a letter. Many called to Kia and every time they change their story. Their customer service is worthless and they don't care about their customers!

Kia Finance gave an insurance company my vin number by mistake. Now Kia sends letters claiming my vehicle has been totaled and they want the payoff. I have contacted them 4 times and explained their mistake and they will not correct it. Offered to send picture of car and explained wrecked vehicle was in Pennsylvania and was an SUV not a Soul which is mine. Representatives are very rude and refuse to correct Kia's mistake. Horrible experience.

My daughters fiancé died and the telluride was in his name. We were dropping the car off the day of the funeral after we cleaned all her baby stuff out of it. Kia sent a repo company the day before the funeral, snatched the car, and refuses to discuss giving her all the baby items. I worked at Kia for a cpl years even before all this and left after realizing what a horrible company they are to their employees and customers. They intentionally put customers in very bad positions knowingly delivering cars with issues like the propensity of their motors blowing up prematurely. Stay away from Kia. The only reason their cars look good now is because they hired the old Audi designer. That doesn't make them anymore reliable, now they are just more expensive to repair when they break. A total joke of a company. Take it from someone who worked there, and have driven their cars.

Kia finance is like hugging a serial killer. They will tell you what you want to hear and all smiles. Sure we are a great company, sure we care about you, sure your the most important person to us... Anything to get you into their cars but when you least expect it they will slit your throat then tell you its all your fault! Not sure how paying 17k over the phone to payoff a debt can screw your credit but they managed it. Also absolutely moronic that they had to do 7 transaction so I could pay it off, wtf? I won't ever buy anything from kia. I don't know you so I have no reason to lie to you but when everything goes sideways you'll be posting as well.

I totally think they are taking advantage of my 20 year old son! When COVID started he lost his job and was paying what he could when he could for the first month or so, talking to them the entire time and letting them know what was going on. They repo 'd the car and we got all the money and got the car back. Jumped through every hoop they asked for, paid everything they asked for. A year later and they are still adding money on! They sent a letter stating he owed x amount from last years repo ( told it was pd in full) and on the phone when I asked the exact $$ amount she said well I see another $300! Asked for itemized bill and receipt of what we just paid, nothing was ever sent. Fully taking advantage of people and scamming. Our lawyer is now working on it. I will make sure I tell everyone how awful they are!

This is the second time I am going through this. I turned in my leased Kia Soul early. The dealership paid what was left on the lease and I leased another Soul. I have used auto pay both times. The problem is even though lease was paid off they continue to take payments out of my account. I have been unable to get into my account to shut it down and they told me they can't do anything for me (?). They said I have to do it. What is it that they don't understand that I am unable to get into my account? Meanwhile they said it would take up to 30 days to get my refund. I cannot afford to pay for both the new lease and continue paying on a lease that is paid off. Never again!

I spoke with Janette on 9/15/23. She was very rude and unprofessional. Janette refuse to assist me with any information. I requested to get transferred to a different agent. Best agent EVER Monica.

So much things I can say but will not fill an entire essay, its not worth it. My last straw was when I was 3 days past due on my payment. Kia finance called me over 6 times every single day for those 3 days. I work 9-10hr shifts and where Inwork I cannot use my phone at all or I get fired. When I got off work, I called them back to see what the urgency was and the rep told me they are obligated to call me like that and also told me that they can end my contract and pick up my car at any given moment. How $#*!ing dare you. I will not recommend Kia to anyone, you can take those cruises and free tvs and shove them up real high. I cannot wait till next year, to finally lower my equity and trading in the car.

I been on a hold from them since my insurance is trying to pay them the amount of the total loss of the car. I been calling them to see if they have sent the letter of acceptance and they told me they already sent so I called my insurance and they checked to see if they had sent it and that was a lie. Now I have to wait on them another week for my insurance to get their letter so we can get out of this problem.

I was trying to get a lien release of a vehicle that was traded to us. It has been 3 weeks and I am still waiting even though I have done everything that they asked for. Today I called to follow up and no one seems to know what's going on. I asked to speak to a manager, and she was not helpful and she said that I have to keep faxing the bill of sell until I get a respond which I have already done. She also was mean and asked me to have the customer who traded the vehicle to call in, which I have done before. When I told her to hold until I get the customer on the phone, she hung up on me. Terrible customer service.