kgb deals

I'd like to shout from the rooftops to NEVER BUY ANYTHING FROM KGB DEALS! This is the last deal I will ever buy from them. They have the worst service I have ever experienced from any deal site ever. They will NOT refund your money (or even give you an account credit) if a merchant goes south on you and does not honor the deal, or if they merchant won't return your calls trying to make an appointment, etc. You can't talk to a human and you will get stall after stall, week after week, and never get results. Keep your business with Groupon, Living Social, Deal Chicken, Eversave, Enamor, Voice Daily Deals or Local Dines -- all of them are reputable companies, but KGB DEALS IS THE WORST DEAL SITE ON EARTH!

I purchased a voucher from kgbdeals for $49 on January 21,2012 for an 8GB MP3 + video player from Hipstreet.com and today is JUNE 30th, 2012, aqnd I still have NOT received the product! I have communicated with both the vendor (hipstreet.com) and kgbdeals numerous times over the past 3 or months and I still have no resolution to my problem. At this point, all I want is a refund of my money, but all I've gotten is frustration and simple ''acknowledgements'' of my complaints from kgbdeals. This is good example of poor or non-existing CUSTOMER SERVICE!

I'm a big web user and a web designer so I have a lot of understanding when it comes to the web. Although I had not heard of KGB Deals before I gave it a try when I found a deal on slickdeals for a New Years Eve party. We had purchased the tickets a few days before 12/31. We had instructions to redeem them on the website to essentially "reserve" our slot. I got the email with our vouchers (we bought 4 all together) and below that were instructions. First off, the link for the page to redeem them was incorrect in our email we received. Then when I figured out the page on the venue's website and followed the instructions step by step they were not working. We tried getting someone on the phone. We were told to use the voucher code as a "coupon". From Thursday evening until Friday evening at 7pm we were probably on the phone 5-6 hours all together. It get complicated when you have 1. The site you bought the deal on 2. The website of the place you're using this coupon 3. Any third parties involved with either. We called, KGB deals several times. I also submitted emails many times and no response (until after new years eve, which doesn't help). We finally ended up calling the developers of the site of the venue, and THEY helped us out. I cannot tell you how many people we spoke with before we finally found SOMEONE who COULD help us. A word of advice for KGB deals and any business that decides to do something like this: If you're going to make instructions for users, make sure they actually work. And although we ended up getting everything settled, it took way too much time and I would have rather spent more money on the party tickets than waste my time on the phone. I will not be buying through KGB in the future, for now I'll stick with Groupon.