kgb deals

I ordered a couple of items on their website November 19th for my nephews and now it is December 23rd and have not received anything from them. I had sent a couple of e-mails to kgb and have not heard back. I am upset that they were quick to take the money out of my account but they are not quick to either refund or send the items ordered. I had to go to Amazon.com to order the gifts again and Thank God they will be here on the 24th. I will NEVER use this website again. I had a feeling it was too good to be true and should have followed my instinct on that.

Horrendous, purchased Christmas gift for our daughter, Just a box of hair chalks, but total price £15.00. It stated to allow 16 days delivery, we ordered in November so no worries there Christmas was almost a month away. December came & left. Also there was no voucher to redeem, its called an immediate purchase so money was taken immediately & delivery of good on way (so it said). End of January no gift, no refund, no care or consideration from KGB, cant even find phone numbers to contact them on. Emails have ludicrously staged automatic replies then you choose another option, automated reply again, notice you have 2 ref numbers on go & cancel. Case closed can be reopened within 31 days. I am still trying, my aim is to collaborate & take information to Police, it must surely be internet fraud & a fraudulent site with fraudulent intentions. :( Disgracefully the Chalks offer has been on sale again. Ive contacted the seller, kgb - not even a reply from the seller. No options to track, no delivery ref etc. HORRENDOUS & STILL TRYING TO GET REFUND! 22.01.2013

I've purchased two deals on this site, the first went OK, althogh I wasnt at all blown awya once I actually received the products. The second, I had a concern with and needed to reach out to their customer service, THIS is where the problem started. You CANT call their customer service, you have to submit a form online and wait or them to respond to you whenever they finally get around to it. For me, it's been 4 days and I havent had anyone contact me to resolve the issue. With all of the other site that offer the same thing with an actualy customver service team and better deals, I wont ever be using this site again.

I wish that I would have read the reviews BEFORE I made my purchase! I ordered the Android tablet for my husband's birthday/ our anniversary present on 3/12/2012. I was told 3-4 weeks. When the 4th month had passed, I emailed them. They assured me I would have it by Monday 4/16/12. It is now 4/23/12 and I have YET to receive my item. I have emailed them 3 times with NO response! I have no idea what to do now! DO NOT USE THEM NO MATTER HOW GOOD THE DEAL! They take the money right away and who knows when or if I will ever get my tablet!

If you bought a voucher from here, and it worked, count yourself lucky! I've purchased quite a few vouchers in the past year, and it's often hit and miss, with more misses recently. There was a business that went bankrupt, and therefore, i cannot redeem my vouchers. Then a voucher code that didn't work at the merchant website, so again, i could not redeem my order. Through all of this, i had to submit MULTIPLE "feedback," just to have them send me a confirmation e-mail with the ticket number, saying they are looking into the issue. Though the logical business process should be a simple refund, i had to ask many MANY times!

The customer service is the worst of the worst. No attempt at satisfying the customer. One of my vouchers expired, sorry, my bad for not using it earlier. But it states on the website that the merchant should still honor the coupon for the amount i paid for, or kgb deals would refund me. When i requested for a refund, the service rep told me that i could not get a refund because i cannot purchase an expired deal! What does that even mean?! So i copied and pasted their refund policy, then they finally agreed to give me "kgb kash" back, basically store credit to use on the website.

Don't use this website, it's not worth saving $5 on 1 deal, just to lose another $20 on another... groupon is the much more superior service!

I got into the online deal trend - stick with Groupon and Lifebooker. I've ordered from 4 merchants from this site and all of their services have been awful
1. Salon appointment - stylist doesn't show up for appointment which was made and confirmed.
2. Laser hair removal package. They are rude and their instruments don't work. One of the technicians went on a racist rant against the black woman before me during my appt. They never call back or answer their phones. Total scam.
3. Cleaning service - didn't show up for the appt twice then said I didn't make an appointment. Sent email records where they confirmed it. Cleans for an hour and a half not the purchased three and god forbid you ask for anything like cleaning the blinds, too, they don't do that. Pretended I had less vouchers than I did.
4. Another cleaning service. Not horrible like the other but three hours late for appointment (which I had to make a month in advance because they overbooked) and wanted to charge to do dishes or clean stove. No laundry. Mediocre.

AVOID AT ALL COSTS

I wish I had read these reviews beforehand.

On 1/20/12 I purchased two vouchers for whiskey stones and immediately redeemed them the following day. Fast forward THREE MONTHS later, I have only received one set of whiskey stones (which I got on 3/20/12). They were received in a plastic bag. With NO care instructions. I never received the second set.

When I contacted kgbdeals, they asked me for proof from the vendor that I either did not receive my product or that I had returned the product I was dissatisfied with before they would allow me a refund. I contacted the vendor. Vendor did not respond. I tried again to contact kgbdeals, and again they told me the same thing. (The vendor is in Australia. Shipping costs would be more than what I paid for it) The fifth time I contacted kgbdeals, they finally agreed to give me a refund for the unreceived product. As for the product with no care instructions they said "wash before use. Wash after use. Put back in freezer.". That was it.

Just avoid this company. The vendors they deal with are not legitimate. It is unlikely you will ever receive the product you are buy and if you do. It will definitely be below expectations.

Most all KGB deals make you login to the vendor's website, order the product, and use your KGB voucher code at checkout to zero out the payment since you already paid KGB for the deal.
I bought a KGB deal for hair extensions and the voucher code will not work. I have emailed KGB numerous times only to be told to login and click on "My History" for resolution. The link is broken and they will not respond otherwise. The vendor, EDD Products USA, will not respond either.

Poor Company. Cant make customer satisfaction! Maybe the people whose managing it are lack of professionality! Don't by here. Worst ever deals