Keurig

10/3/2021
I must have tried at least 8-9 times trying to place my order for a Keurig machine and have called customer service 3-4 times each waiting time was super long. They had to transfer me to a specialist--I waited and waited and no specialist came on. Then they said a specialist was going to call me and no one called me over the next few days.
Then I called my credit card company and thought they were the problem.They told me they were not the problem. The merchant(Keurig) was the problem.
How can you do business with poor customer service in this day and age?
Never had problem liked this with Amazon or Walmart or Target.
What can I say! I just gave up doing business with keurig.

I bought a brand new Keurig K-Duo Plus coffee maker November 20,2021 at Bed, Bath and Beyond. After six months the coffee maker stopped working. When I contacted Keurig support via phone, after a long wait, I finally was connected to a rep who spoke very broken English. He provided me with a reference number. There were several emails back and forth with the required pictures and information. I was told then that the proof of purchase that I had provided was not acceptable and that I would have to produce the original receipt. I explained that I no longer had the receipt.

I received a return email telling me that without the receipt they would not the honor the warranty. I asked the rep if they had the warranty registration information on file (what is the purpose of the registration if they don't have it on file). They will not answer my emails or phone calls The product reliability and customer service speak for themselves.

Don't waste your money!

I was once a Keurig customer with a scheduled delivery service. Several months ago my order was wrong and I called the Keurig Customer Service number. I reached someone in the Philippines who was quite inarticulate and confused. After this experience I discontinued my auto-delivery. The next day I received a call from a Keurig customer service manager who claimed to be in Toronto who wanted to "comp" me with some free pods. When I called him back on the number he called me on, I reached someone in Columbia, South America! Since then I haven't been able to place an order online with them.

There seems to be no other way to reach an articulate and honest Customer Service rep. At Keurig!

I'm returning my second keurig in two days. With their new design, the top does not close with a good seal unless you use the palm of your hand over the 8oz marker. I tried for 60 days and then returned it to Walmart, thinking I had a lemon. Bought another, slight upgrade, but same top close design, and the same thing happens. I waisted over 20 cups that were half water. I can't believe their R&D dept didn't catch this. I had to select a single star, but it would have be 0 if I could rate it that way.

Keurig has the worst support system. I cannot connect Alexa to my Keurig smart brewer. The few times they have called me back, they say they can't hear me and they hang up. They also call at a time no one would be near their coffee brewer., so they again say they will call back. This has been going on for A Month. Mean while I still have a brewer that will not connect to Alexa.
I have another Keurig brewer at another house that I was able to set up with Alexa, so am finding this very frustrating.
Keurig should have a support system that works, or not bother to have one at all.

We purchased the K-Classic Coffee Maker - Black. This is the second unit like this that we bought. However, we cannot believe the poor quality of this maker as compared to the original one we purchased. It is far lighter (10#, 9.8 ounces on the first unit as opposed to 6#, 5 ounces on the new maker), It has no filter in the water tank and we cannot brew two cups of coffee back to back because the unit needs to stop and reheat the water for each cup. When I returned it the shipping cost had to be paid by me. So, I spent $33.00 to ship it back. Never again will I buy anything Keurig.

I have owned 2 of the top Keurig brewers in the past 3 years, The second is done after 1 year. The quality is poor and the support and service is even worse. Take my advice and purchase a different system.

I was having an issue with my frother not heating up. I did everything on my end to try and fix it, but couldn't. I called customer service and spoke to JEANNIE. She was the most helpful, knowledgeable, and kind customer service person I've EVER spoken to in my life! She asked me a few questions about the machine, as usual. She made a decision about my situation that satisfied both her and I. She made this phone call delightful and stress free! I wish a lot more customer service personnel were as professional, soft spoken and kind as Jeannie was. Thank you so much!

I purchased a 12 cup karaf with single k-kup on side on 20 Oct 2020 at Walmart. The maker was very slow right out of the box. I limped along with machine until today. I called Keurig about refund or warranty. I was to told by customer it could and would not be warranted because it was boxed by Walmart. Really! What a way to not stand by your product. These machines are a piece of junk and should not be allowed to sell. Come on US Citizens ban this product from your homes.

I was a customer of Keurig for a couple of years for their Chai Tea. I ordered thru their website every 4 weeks. The Chai tea is now a flavorless tea. I tried it on two different Keurig machines and it is definitely the tea. I had 3 boxes left from my shipment and when I called Keurig, they told me they don't take returns of their products but offered me a $50 coupon. I told her I wanted to cancel my auto delivery of future shipments of the tea and I was told they cancelled the auto delivery for me. They didn't end up cancelling the delivery and they never sent me a coupon. I did just end up with another 4 boxes of tea. I was told again that the auto delivery was cancelled but that they don't take product back and will not refund my money. What a crappy company. Customer satisfaction is obviously not important to Keurig. I'll find my tea and coffee elsewhere.

I was placing an order on their website and it crashed! Thinking the order was never placed I placed an order. All of sudden get double text and double emails. Then I realize they placed 2 orders. I called immediately to cancel 1 order and they could not cancel. Know I have to wait for them to ship( they could not cancel even before it shipped?). Then go thru the return process and pay 5% restock fee even though I tried to cancel immediately! Should have ordered thru Amazon where you can cancel and return with no problem. I will never order anything from their website again! Watch out for the Auto Delivery also on coffee and good luck trying to cancel!

I had gotten a brewer as a Christmas gift the first brewer lasted 3 weeks and stopped working completely wouldnt even power on, called Keurig and was sent another brewer along with many apologies. So waited for new brewer and in the mean time went and found a different model of Keurig brewer on clearance for back up received another brewer in about a week from Keurig great started up lasted about one month and once again no power of any type called again was told yes they have been having all kinds of issues with this brewer but would sent another ok great well today 6/9/2022 guess who's brewer is not powering on again? Calll them and well now my brewer is out of warranty and they are so sorry and will give me 20% off a new brewer no thank you will use my back up brewer and will be looking for another brand of brewer Just saying beware as to which brewer you buy their newer model brewers are not nearly as dependable as their older models

I ordered a new coffee maker using points that I have obtained over purchases over the years along with several boxes of coffee. The total amount was close to $200.00 for these items. I received most of the coffee but was missing two boxes as well as the coffee maker! The box was also heavily damaged and I could tell it had been taped up. The shipping label indicated the box should weigh 18 lbs, which should mean the coffee maker was part of the order. Upon multiple calls (horrible service) they indicated the items were no longer available. So, what, if I hadn't called, I would be charged, and they were not going to bother to tell me? I have yet to receive the credit for the coffee maker and missing boxes. And I will not be paying that portion of my bill. Do not waste your money on ordering from them!

I have never experienced more incompetent customer representatives in my life. I love my Keurig products but will never purchase online or instore again to avoid any contact with their customer service reps. Talked to four foreign representatives promised a return call within 24 to 48 hours for the last week and no call back. They claim they cannot find my name or order on file, but my credit keeps getting charged for coffee. I guess I will have purchase Cuisart and return my Keurig pots. Not a good start, bye Keurig

They do not train thier customer service personnel took 4 emails finding the receipt and 10 phone calls only to find they are still shipping it to the wrong adress despite the fact they have it in 4 emails and the name is still misspelled maybe it will show up so if your time is worthless to you give it a try it has been a week dealling with them every day instead of having a cup of coffee in the morning still no coffee pot they will not even check the emails before rejecting the warranty claim and the first tiers don't even have the right to approve the claim so skip them they just keep giving you the runaround requesting the same information over and over without checking to see they already have it

Please think twice when purchasing a Keurig coffee maker. I purchased a K-Supreme Plus SMART and after 3 1/2 months, I was descaling the machine with the recommended Keurig descaling solution and it began to smoke and all power stopped. I was concerned about a possible fire. They stated when I contacted them, that they were going to send me a new one and then said that they could not accept the requested information I sent them to prove my ownership. I would have to send my coffee maker back for their evaluation and then they would make a decision. I would be without a coffee maker for a long time and no guarantee that they would even replace it.

I RECOMMEND NOT TO BUY A KEURIG! I am concerned about the possible fire it could have caused me while cleaning it. They DO NOT want to stand behind their product.

I IMMEDIATELY ORDERED A NEW NINJA COFFEE MAKER AT MY EXPENSE!

Called them to report an issue with my machine. They wanted pictures and all sorts of ridiculous information, which I provided. They then said they never received it. So I re-sent it -- they told me my submission was inadequate and wanted me to send them again. There was no reason for it. I followed their procedure to the nth degree. I finally told them to go to hell and dumped the pot in the garbage (despite the fact it was 3 months old.) NEVER AGAIN!