• KEH

KEH

Overview

KEH has a rating of 4.8 stars from 75,785 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with KEH most frequently mention customer service, excellent condition, and great experience. KEH ranks 1st among Camera sites.

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Positive reviews (last 12 months): 94.2%
Positive
1,664
Neutral
52
Negative
50
129
See all photos

What reviewers want you to know

Positive highlights

  • Easy to use website and shopping experience backed up with prompt shipping.
  • It was easy to find the lens that I was looking for and the used item rating system helped in my decision.

Critical highlights

  • My attempt at chatting with customer service was unsuccessful.
How would you rate KEH?
Top Positive Review

“You can trust KEH”

George G.
2/21/24

90+% of my gear I have sourced through KEH. I have found their grading system very fair and often under graded. Their return policy is fair. No questions asked returns accepted within 21 days. Many of the complaints made about KEH expect them to pay for return shipping. I find that comical and not realistic. KEH has spent time with me on the phone answering questions and they also service what they sell. Their website is easy to use.

Top Critical Review

“Worst customer experience. Ever.”

Mike C.
2/29/24

Purchased a Sigma lens from them using a coupon they sent me. Their website accepted the coupon, except it applied 1/10th the value it was for. Called them about it and they rudely denied to honor the coupon, but admitting they were aware of the issue with their site, accepting coupons that they choose not to honor. Customer service was deplorable;the worst I have experienced in recent history. Will not be doing business with them in the future and recommend you do the same.

Reviews (75,785)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (115) rating system (93) camera equipment (73) customer service (324) camera gear (67)
Thumbnail of user georgeg1881
1 review
0 helpful votes
February 21st, 2024

90+% of my gear I have sourced through KEH. I have found their grading system very fair and often under graded. Their return policy is fair. No questions asked returns accepted within 21 days. Many of the complaints made about KEH expect them to pay for return shipping. I find that comical and not realistic. KEH has spent time with me on the phone answering questions and they also service what they sell. Their website is easy to use.

Products used:
Camera bodies, lenses, assorted photographic gear

Service
Value
Shipping
Returns
Quality
Thumbnail of user federicom63
2 reviews
15 helpful votes
February 26th, 2024

I have no clue what "BGN' actually means. After 4 purchases this year, every product looks "Exc ++" to me. Including the recent Nikon digital. Maybe because it had 18k shutter count? It looks perfect and is operationally perfect. Certainly a lot "Minter" than the "Near Mint" cameras on Ebay from Japan. Maybe the word mint doesn't translate well.
The only issue I've ever had from KEH is the package being left at the end of my 100 ft driveway. But that's not KEH. That's those morons at FedEx.

Tip for consumers:
They should change carriers. FedEx has done this before with other companies products. (leaving deliveries in the street) Unless the product fits in the mailbox.

Products used:
Fikm and Digital cameras and lens

Service
Value
Quality
Thumbnail of user teilem1
1 review
0 helpful votes
February 14th, 2024
Verified purchase

Buying a camera (even used) can be stressful- KEH answered my questions and gave good advice. They did not try to steer me to buy the more expensive camera/lens but the one that most fit my needs. Have recommended the company to friends. And the camera and lens were packed so safely! Love the cases that they came in as well- added bonus! If I had a drawback, I would love a manual for the camera (but I didn ´ t ask yet).

Thumbnail of user billc1562
1 review
0 helpful votes
February 22nd, 2024
Verified purchase

Terrific customer service. I ordered a lens but had my credit refused. Called and spoke to a gentleman ( I apologize for not remembering his name) explaining what happened. I tried too many times and it locked me out. He said he was working on Saturday and would make a note to follow up. Saturday I got a call from him saying my card went thru and it would be shipped at the beginning of the week.

Thumbnail of user hazelh158
1 review
0 helpful votes
January 20th, 2024
Verified purchase

This was just a super smooth customer service and product experience, my package arrived quickly, my products were wrapped very safely, my equipment worked (but I could also tell that they clearly tested it thoroughly which is exactly what I would hope for), and they kept me informed about my order throughout the process. Ordering online can often be a nerve wracking and frustrating experience for me, especially with refurbished electronics, but this was so well done, and I really appreciated that. Thank you!

Thumbnail of user albertl452
1 review
0 helpful votes
January 11th, 2024
Verified purchase

First time getting used equipment from KEH. I bought several vintage Nikkor lenses listed as "ugly" or "as it" to practice disassembly and re-assembly them, not expecting that they will even be usable. To my surprise, the optics of these lenses were better than listed, mostly just dirty or dusty, but no scratches or nicks. A couple only had cosmetic damages and were even immediately usable. Looking forward to making more purchases from KEH in the future.

Value
Shipping
Quality
Thumbnail of user tracieo26
1 review
0 helpful votes
January 2nd, 2024
Verified purchase

I've waited 6 years to save up to purchase one of the two lenses I wanted for my camera before coming across this site. I was super nervous to purchase a lense sight unseen, but after combing through many reviews and reading over their rating system I decided to take a chance to see if I could save myself some money. I purchased an Excellent rated lens and was impressed beyond relief once it arrived. I received a practically brand new lens for a fraction of the price. KEH will now be my go-to camera equipment company for future purchases.

Thumbnail of user ryanr1247
1 review
0 helpful votes
January 3rd, 2024
Verified purchase

Camera was in even better condition than described! Came in a little custom KEH pouch which was a very nice, thoughtful touch. Pouch was even color coordinated to the camera. Shipping was FAST. This was my first purchase from KEH. When I got the camera I checked the data and got a shutter count. Only 300 or so shots had been taken. Basically a new camera for almost 80% off the original new price. Can't beat it. I've already made a second purchase and will be back to shop with them again to supply my photography business. Glad I found these great people!

Service
Value
Shipping
Quality
Thumbnail of user carlosc1234
1 review
0 helpful votes
January 29th, 2024
Verified purchase

Wanted to upgrade my lens choice and the KEH site gives a straightforward grading system on their lenses. The lens I received is in great condition. Packaging is really good. Have already tried it out and lens works fantastic. Looking forward to my next purchase. This is a great way of upgrading lenses if you're on a budget and wanting to get better with your personal photography.

Thumbnail of user troyt277
1 review
0 helpful votes
January 25th, 2024
Verified purchase

I ordered a new lens, expecting it to come in between some tournaments I was shooting. I got a notice it was out for delivery as I was packing up to leave town, so I just tossed the box with my stuff and hit the road. I was going to shoot test pictures with it and switch back to my daily lens, but next thing I know I've shot 4000 pictures of sports over two days. Put them up on the computer and they looked really good. It looks brand new, everything was included that they said, and I had no problems whatsoever.

Thumbnail of user jonathanc1423
1 review
0 helpful votes
January 15th, 2024
Verified purchase

I am glad to have got this lens through KEH as it was a great price. I had heard a lot about Nikon Nikkor vintage lenses but now I have used one myself and I really like the character of this lens for video. I will very likely be investing in more Nikkor vintage lenses during this year.I can't think of a more professional company with better pricing to do this with, than through KEH. Much thanks

Thumbnail of user symiahd
1 review
0 helpful votes
March 17th, 2024
Verified purchase

I was looking to replace my camera body and found an affordable Canon T7 from KEH. It arrived sooner than expected and in excellent condition; works perfectly! Not to mention their discount code helped me save even more on my purchase. I'm very satisfied and would buy from KEH again.

Thumbnail of user kevind2371
1 review
0 helpful votes
December 4th, 2023
Verified purchase

Buy used gear with confidence at fair prices via KEH. Much better experience than ebay and comes with 180 warranty as standard, with extended warranty options.

Camera arrived in great condition and met / exceeded expectations based on KEH grading system. Only complaint was packaging where there was no padding between camera and battery charger, the battery charger was packed up against the rear screen just in a different plastic bag.

Thumbnail of user kennethc1515
1 review
0 helpful votes
April 29th, 2024
Verified purchase

I've heard wonderful reviews of KEH on my search for quality equipment. I ordered my camera from a different vender but I bought my lens from KEH. Not only did the lens arrive early but the condition it was in blew me away. For a 36 year old lens to look like it was fresh out of the box was incredible. I'm thoroughly impressed by the quality of my purchase. I've tested it out in various situations so far and it has yet to fail me. I know I'll be coming back to KEH for my next lens purchase.

Thumbnail of user devinl129
1 review
0 helpful votes
April 4th, 2024
Verified purchase

I love KEH's rating system. Really gave me more confidence in what I was buying, especially since this was my first experience with KEH. Ordering was a breeze. Great communications afterward with tracking numbers, etc. Packing of the items was fantastic; lots of protective bubble wrapping. All in all, perfect!

Thumbnail of user brianc3978
1 review
0 helpful votes
February 4th, 2024
Verified purchase

Ordered two lenses. Both canned in exactly as described. One of them even came with a KEH lens sock to help protect. Shipping was faster than expected. Great experience overall.

Thumbnail of user keiths1545
1 review
0 helpful votes
April 20th, 2024
Verified purchase

Always positive at keh.com. Received product on time, well packaged. Product was in better than expected external condition. Still testing the lens for performance.

Thumbnail of user gerryp97
1 review
0 helpful votes
February 11th, 2024
Verified purchase

If you insist on charging to return the package, and many other retailers don't, at least generate the label and deduct like B&H. Making me go to USPS or ups to create and pay for label is lousy.

And if your photos were better and more clear what the product really looks like I would have seen the straps better and not ordered them in the first place. You are a photo store and can't put better photos on it?

Thumbnail of user bobp1139
1 review
0 helpful votes
April 20th, 2024
Verified purchase

Well, I would have expected a great lens at LN-?
And that's exactly what I received, only better!
Thank you KEH. I'll be back for more goodies soon.

Thumbnail of user joshp483
1 review
0 helpful votes
May 5th, 2024
Verified purchase

This is one more experience where I've ordered from KEH and received gear at a great price that is even better condition than expected. Very satisfied.

Thumbnail of user thomasl2509
1 review
0 helpful votes
April 28th, 2024
Verified purchase

Camera arrived quickly and packed well. It was the "ugly category, but seems to work fine. Good value for the price.

Thumbnail of user britu
1 review
0 helpful votes
April 30th, 2024
Verified purchase

First time using KEH and we have a great experience. Delivery was faster than expected and item arrived in perfect condition. Thanks again!

Thumbnail of user vincentp502
1 review
0 helpful votes
January 28th, 2024
Verified purchase

All went well after an initial follow-up regarding OEM "Like New" shipment did not meet expectations. Issue fully resolved. KEH went over and above. Thank you.

Thumbnail of user aaronw967
1 review
0 helpful votes
February 1st, 2024
Verified purchase

Fantastic experience buying my first lens from KEH! Got it quick and in excellent condition, and the carrying bag was a nice bonus too!

Thumbnail of user evc6
1 review
0 helpful votes
April 19th, 2024
Verified purchase

Lens came quickly, wS well packed, I good condition. Copy said it incleded a lens filter, none found. $14 at Amazon solved that. Not worth making an issue of for me.

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From the business

Buy & sell used photography equipment at KEH Camera online store. Save up to 40% of retail and get a 180-days warranty! Financing options available.

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