KEHReviews 21,915

FedEx delivery in Hong Kong is not particularly convenient. Most couriers assign a package to the nearest post office if the recipient isn't at home to collect and leave a collection slip in the mailbox. However FedEx does not do this and retain the package. Re-organising a collection is a hassle as they don't deliver on Sundays, which are most often the days I am at home to collect since I travel a lot. Collecting it from the warehouse is also not particularly convenient.

I have shopped with you many, many times. I am always extremely satisfied with my purchases however I find your website difficult to navigate thru. Very often your search field finder shows... no results found or directs me to a very limited group of items. I have to keep digging into category fields to find most of the things I look for. It is very time consuming and I ACTUALLY DREAD having to navigate your site. Everything else is A+++... items purchased... telephone help... fast delivery... etc. And never any issues except with your website. Thanks.

Your phone reps are the bread and butter of your company. I've read horrible reviews from current and past employees. I do like KEH but in the light of such reviews I probably would be inclined to search out other avenues for used equipment. If you can't take internal critiques maybe when the customer base stop using you then you listen. I helped start a web-based company that has grown to two million in sales in a few short years. Employee satisfaction should exceed customer satisfaction. Any typos are the direct result of fat fingers and small keys.