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KEH

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Ohio
1 review
0 helpful votes
Follow John K.
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I've purchased from KEH several times and what impresses me the most is the reliability of their ratings. If anything they tend to underestimate the condition of the lens. I've not been disappointed or disagreed with the quality of anything I've bought from them.

Date of experience: June 9, 2022
Massachusetts
1 review
0 helpful votes
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The camera is in my estimation, mint and the delivery was so quick and seamless. Years ago a friend told me about KEH. I didn't need you until now, and you have made me very happy. My old D90 lasted 13 years, thanks for the opportunity for me to continue my love affair with the model.

Date of experience: May 23, 2023
California
1 review
0 helpful votes
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College Student's Dream!
May 25, 2023

I LOVE KEH! As a college student starting a business, there is no way I can afford brand new equipment. KEH, with their trusted descriptions and unbeatable deals, help make my dreams of being a professional photographer come true!

Date of experience: May 25, 2023
Georgia
1 review
0 helpful votes
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Always Awesome
April 20, 2023

I came in to pick up my camera, and was delighted to see such superior customer service. It was a wonderful experience, and my order was in pristine condition. I love KEH cameras grading system, it's wonderful. You can trust KEH cameras judgement on camera quality.

Date of experience: April 20, 2023
California
1 review
0 helpful votes
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Well packaged, but 5 day delay by FedEx
January 25, 2024

The Oly 40-150 f4-5.6 looks new! The "plastic fantastic" is a perfect match with my E-M5iii and my Oly 12-45 f4 Pro.

There was an inordinate delay by FedEx, with my "overnight" lens sitting in Mississippi for 4 days. I realize there were weather delays, but they need to be more upfront with customers about delays as soon as the weather delays started.

Date of experience: January 25, 2024
Georgia
1 review
0 helpful votes
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Sony SEL70300G
July 7, 2023

Initially, I was a bit skeptical to buy used lens and also KEH. After days of online research, thought of giving it a try.

Delivery was on time as promised. Ordered the LN- condition on this lens. It was exactly as described in the condition. Packaging was super thick! A tsunami wouldn't have put a dent on the lens in that packaging.

Overall, good experience. Will definitely buy used lenses from here now.

Date of experience: July 7, 2023
North Carolina
1 review
0 helpful votes
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Great Quality & Service
March 11, 2024

I am very pleased with KEH's service and quality. I was nervous to buy an expensive, used camera, but KEH has my trust. The quality of the camera I purchased exceeded the rating on the camera, in my opinion. The delivery was within a day, though I am close to a KEH store. Very impressed!

Date of experience: March 11, 2024
California
1 review
0 helpful votes
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Great price and shopping experience
April 30, 2023

The delivery service dropped the box from my second story stairway deck. It wasn't intentional but certainly concerning to watch a two story drop. The lens seems to be ok. Great job on the packing! I wish delivery service slowed down a bit. Seemed to be in too big of hurry.

Date of experience: April 30, 2023
Washington
1 review
0 helpful votes
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RB67 body/127mm lens
November 26, 2023

Both arrived in excellent shape. I have put two test rolls through and unfortunately the shutter on the lens seems to be sticking. I have "dummy" shot it a number of times without the film back on and it seems to be working now. Will put another test roll through today.

Date of experience: November 26, 2023
Tennessee
1 review
0 helpful votes
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Great service
October 14, 2023

My order was received in the time promised and was exactly what I ordered. The condition of the camera and lens was beyond my expectations. The first roll of black & white was shot and developed by my son and the pictures are wonderful. I'll definitely do business with KEH again!

Date of experience: October 14, 2023
Alaska
1 review
0 helpful votes
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I love shopping at KEH because I have confidence that I get a good working gear. Perhaps my only complaint was that when I ordered this Sony A6600, I expected the original battery to come with the camera. Instead I got a 3rd party battery. Maybe perhaps in description it should state.

Date of experience: May 14, 2024
New Jersey
1 review
0 helpful votes
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I spent a half hour on a zoom call with a nice guy who looked at all my gear and saw most of it was all in good shape and then sent me a list with a total price of around 1500.00. He said it all looked good and that was it. I shipped the gear to them and it took them about a week to come back with a different offer of only 800. After having shipped the gear it was not worth getting it back so I took their low offer which had no explanation as to why the reduction. If I had know they were going to cut me in half I would never had sent the gear. I feel used and abused and like I was totally ripped off especially since no explanation.

Date of experience: February 8, 2023
Illinois
1 review
0 helpful votes
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Great deal on a D5100
April 12, 2023

I've ordered lenses and cameras from KEah before and they have always taken good care of me. My most recent purchase was a D5100 for my wife who's getting into photography. It came in great packaging and in great condition.
Thanks!

Date of experience: April 12, 2023
Pennsylvania
1 review
0 helpful votes
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Great Service
August 29, 2022

Part arrived quickly and appears to be in excellent condition. This was a replacement for the ballhead that came with an old tripod. The levers on the old one broke over time, but the tripod is still going strong after more than 20 yrs. Of abuse. I thought about getting a different ballhead because the old one never was that great, but I decided to just replace the orginal one. Price was a bit higher than I wished for a used part, but the head looks like new. It's great to have my old tripod just like new again! KEH is a great place for quality used gear, and I would use them again.

Date of experience: August 29, 2022
Pennsylvania
2 reviews
0 helpful votes
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Panasonic Lumix FZ-82
December 7, 2023

Not happy. When I visited the site, I thought I was buying a new camera. The description never said used or refurbished. It is used and did not include the transfer cord, memory card, lens cap, camera strap, original pkg/box or the instruction manual. So I am having to go to Youtube to learn the various dials, features and functions of what I thought was a new camera. I also had to buy a memory card, lens cap and am shopping for a transfer cord all of which raises the price. I should have purchased from a regular shop that sells a new camera in its original packaging. Not worth the hassle.

Date of experience: December 7, 2023
Texas
1 review
0 helpful votes
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Exactly as described
July 17, 2023

Great service
I certify that this review is based on my own experience and that I am in no way affiliated with this business, and have not been offered any incentive or payment from the business to write this review. I agree to Sitejabber's Terms & Conditions, including to not write false reviews, which is in many cases against the law.

Date of experience: July 17, 2023
Canada
3 reviews
0 helpful votes
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Received in good package
October 12, 2023

My Canon lens arrived on time and packed with lots of bubble wrap, but the original box of the lens was not included. I'm not sure because the lens looks brand new but with out the original lens box and packaging I'm lead to believe the lens might be a store display. In any case I'm very pleased with it and I can take very nice pictures with it at a very reasonable price.

Date of experience: October 12, 2023
Oregon
1 review
0 helpful votes
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Camera Handbook
January 26, 2023

I had some equipment that was stolen in Hawaii and one of the things that was taken was my manual for my new Nikon Camera. Fortunately, the camera was not taken because I had it hanging on my neck! I was so excited to find a copy of the handbook! Thank you KEH!

Date of experience: January 26, 2023
New York
1 review
0 helpful votes
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Great customer service
May 18, 2023

I arrived a little early to pickup my order, and the team were quick to find where it was in processing and bring it to the front for me. As in the past, the camera I purchased was in fantastic condition, better than graded! I'm a happy repeat customer.

Date of experience: May 18, 2023
Texas
1 review
0 helpful votes
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Canon 6D Mark ii
August 1, 2023

KEH made it so easy for me to upgrade my camera! Their website is so informative and I love that you can order the camera gear online and it gets shipped right to you. And it shipped super fast too! Bonus!

Date of experience: August 1, 2023

Overview

KEH has a rating of 4.7 stars from 21,909 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with KEH most frequently mention excellent condition, customer service and fast delivery. KEH ranks 185th among Camera sites.

service
247
value
267
shipping
260
returns
67
quality
258
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44,909 reviews
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