We’re in this together! Stay safe with our COVID-19 guide

View
×
Developed in part with a grant from
the National Science Foundation
  • Bookmark

    Kate Spade UK

Corporate Values

Overview

Kate Spade UK has a consumer rating of 1 star from 2 reviews indicating that most consumers are generally dissatisfied with their purchases. Kate Spade UK also ranks 156th among Handbags sites. The most common issues with Kate Spade UK are around returns, which are more complicated than expected by some customers.

  • Service
    1
  • Value
    1
  • Shipping
    1
  • Returns
    1
  • Quality
    1
How would you rate Kate Spade UK?
Top Critical Review

“Beware!!!”

Fiona V.
1/7/19

Bought a bag, paid for it as it was in stock, they cancelled and refunded my money.... when i went back online the isobel bag is still being advertised and that was 5 days ago, spoke to kate spade said there web team where updating the site....... well the item is still on there site.... for sale... along with new sale items..... reason im so mad is the fact that it was supposed to be a birthday gift for me....requestted rest of my order be cancel as they where wee add on to go with the bag.... they informed me it would take 5 days to get my money back.... but it strange they refunded the price of the bag straight away, yet i have to wait 5 days stay away from this site...my first and last experience with this site

See critical reviews

Reviews (2)

Rating

Timeframe

Other

fionav4
1 review
3 helpful votes
January 7th, 2019
Bought a bag, paid for it as it was in stock, they cancelled and refunded my money.... when i went back online the isobel bag is still being advertised and that was 5 days ago, spoke to kate spade said there web team where updating the site....... well the item is still on there site.... for sale... along with new sale items..... reason im so mad is the fact that it was supposed to be a birthday gift for me....requestted rest of my order be cancel as they where wee add on to go with the bag.... they informed me it would take 5 days to get my money back.... but it strange they refunded the price of the bag straight away, yet i have to wait 5 days stay away from this site...my first and last experience with this site

Tip for consumers: Do not you use!!! you will be utterly disappointed!

jillf96
1 review
0 helpful votes
May 17th, 2019
Bought a bracelet for my Mum's birthday and it arrived with a chip out of the metal and discoloured. I returned it a day after receiving it to a Hermes parcel shop as instructed by their returns policy on 7th May. On 15th May, the tracking stated it was on it's way to the supplier. I have now contacted Kate Spade to say it's been over 7 working days. They have told me that they wont even consider looking at it as their return policy is 14 days after Hermes change it to on it's way to supplier and to get back in touch on 27th! It'll then take up to a week for them to look into a refund and then the refund will take up to 5 days to transfer so I'm potentially looking at not receiving my money back until 10th June which is well over a month since I returned it, let along even received the bangle in the first place!! First order and 100% the last order I will ever make at this company!!!! Should be embarrassed of themselves!!

Q&A (0)

Questions? Get answers from the Kate Spade UK staff and other customers.

Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Sitejabber for Business

Gain trust and grow your business with customer reviews

How do I know I can trust these reviews about Kate Spade UK?

  • Sitejabber’s sole mission is to increase online transparency for consumers and businesses
  • Sitejabber has helped over 100M consumers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Kate Spade UK?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business

Related articles and tips

6 Prom Dress Disasters

Prom season is here, and you deserve to look and feel amazing for your big party! Whether you are attending prom for the first... read more