We’re in this together! Stay safe with our COVID-19 guide

View
×
Developed in part with a grant from
the National Science Foundation

Jill F.

  • 1 Review
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion

Member since May 2019

  • Review

    1

  • First Reviews

    0

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    29

Review Distribution

1 Review by Jill

5/17/19
Bought a bracelet for my Mum's birthday and it arrived with a chip out of the metal and discoloured. I returned it a day after receiving it to a Hermes parcel shop as instructed by their returns policy on 7th May. On 15th May, the tracking stated it was on it's way to the supplier. I have now contacted Kate Spade to say it's been over 7 working days. They have told me that they wont even consider looking at it as their return policy is 14 days after Hermes change it to on it's way to supplier and to get back in touch on 27th! It'll then take up to a week for them to look into a refund and then the refund will take up to 5 days to transfer so I'm potentially looking at not receiving my money back until 10th June which is well over a month since I returned it, let along even received the bangle in the first place!! First order and 100% the last order I will ever make at this company!!!! Should be embarrassed of themselves!!

Jill hasn’t received any votes.

Jill hasn’t received any thanks yous.

Jill doesn’t have any fans yet.

Jill isn’t following anybody yet.

Similar Reviewers on Sitejabber

fionav4
1/7/19

Bought a bag, paid for it as it was in stock, they cancelled and refunded my money.... when i...