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  • Kaiser Permanente

Kaiser Permanente

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Overview

Kaiser Permanente has a rating of 2.52 stars from 242 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kaiser Permanente most frequently mention customer service, health care, and emergency room problems. Kaiser Permanente ranks 88th among Health Insurance sites.

  • Service
    95
  • Value
    88
  • Shipping
    18
  • Returns
    16
  • Quality
    84
Positive reviews (last 12 months): 9.1%
Positive
4
Neutral
0
Negative
40
11
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Kaiser Permanente customer service is a train wreck like know other.
How would you rate Kaiser Permanente?
Top Positive Review

“Exceptional Doctor”

ANURADHA G.
1/8/24

I was recently seen by Dr Victor Fernsndez and it was one the best experiences I have had at Kaiser. He is just amazing! He knew my history. He Identified tests that needed to be done. He cared for me as a patient. I felt my medical situation was taken care of with the right concern, friendliness and care and professionalism. He is the best doctor I have seen so far!

Top Critical Review

“They couldn't even take a splinter out of my finger.”

Thomas P.
9/26/23

Got the run around to x rays, to a specialist who refused to even touch my finger. Went home a squeezed out the splinter myself. You will only get help if you go to the ER and pay the high co pay. Doctors are useless. No clinic to go to, to actually get any kind of treatment. Just take your premiums and co pays every time you see a "Dr."? 80% Indian Doctors who got their licenses in India. ( need I say more)

Reviews (242)

Rating

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Reviews that mention popular keywords

customer service (21)
Thumbnail of user anuglopez
2 reviews
7 helpful votes
January 8th, 2024

I was recently seen by Dr Victor Fernsndez and it was one the best experiences I have had at Kaiser. He is just amazing! He knew my history. He Identified tests that needed to be done. He cared for me as a patient. I felt my medical situation was taken care of with the right concern, friendliness and care and professionalism. He is the best doctor I have seen so far!

Products used:
Medical service

Service
Value
Quality
Thumbnail of user tammyb0683
1 review
0 helpful votes
March 6th, 2024

IVE BEEN GOING TO KAISER FOR SEVERAL YEARS ABD CAN HONESYLY SAY THAT I HAVE NEVER EVER HAD A PROBLEM. MY PRIMARY IS ABSOLUTELY AWESOME AND TREATS ME LIKE FAMILY. HER SO MUCH
( DR. KHANYA CUALOPING)
AND TODAY I SAW JODIE DUNCAN NURSE PRACTIONER WHO WAS FREAKING AMAZING! IVE NEVER HAD A PROBLEM WITH KAISER. I WILL NEVER GO ANYWHERE ELSE! THEY GET 5 STARS ACROSS THE BOARD! THANKS KP FOR ALWAYS BEING THERE FOR MY HEALTH NEEDS AND BEING FRIENDLY AND AMAZING!

Thumbnail of user garryr70
1 review
2 helpful votes
May 9th, 2022

I had surgery 5/2/2022 at the Manteca Medical Center and was provided excellent surgical care by Dr. Zhang, and S. Li. M. D. Anesthesiologist. I would also like to thank the entire team % Star Team in admitting, including Mary Jane, N., & in Recover Michelle R. Along with the many others that make up their teams and the surgical ops teams. Really FIVE STAR performances. Excellent work! Thank you!

Tip for consumers:
Prepare for excellent care!

Products used:
Kaiser Permanente Hospital Manteca Medical Center

Service
Value
Quality
Thumbnail of user anastasias119
1 review
3 helpful votes
November 14th, 2022

I was looking for good health insurance for many many years switching from one to another (Aetna, BlueCrossBlueS etc). Once my company started proposing KP insurance, I switched to KP to try it out. Since then I have never regretted my decision. It is the BEST ONE! All doctors are very polite, and all processes and all procedures are very clear and straightforward. All doctors are highly professional and provided the best services.
I highly recommended Kaiser Permanente

Thumbnail of user liannam9
1 review
0 helpful votes
August 23rd, 2023

I can't say enough how my daughter and I felt today at Dr.Charles Lee office during a check up for my husband who has undiagnosed ADHD(lol)my husband went for few questionable moles to be checked but Forgot what he was there for and he was allll over the place and doctor Lee was so kind and flexible,he actually went with it,he was sharp professional and super friendly with a humor that really touched us cause we know how frustrating it can be,he deserves some kind of recognition for doing not only his medical job but also being a descant human with heart,Bravo Doctor Lee,we thank you,my husband is coming back for his check up soon so BUCKLE UP.also thank you Stephany (nurse) for removing his ear wax,we'll remember this visit for a long time

Service
Value
Shipping
Quality
Thumbnail of user kylad22
1 review
1 helpful vote
May 9th, 2022

Tram from the Mission Viejo Kaiser urgent care is so amazing. Every time I've seen her she's is always so happy and helpful and it makes my experience so much better! I really hope she gets recognized for how awesome she is!

Service
Value
Quality
Thumbnail of user martinc838
1 review
0 helpful votes
December 30th, 2022

Kelly Jordan, did an outstanding job of assisting my son, who was visiting from out of state. She was our first contact at Kaiser as we sought urgent medical attention for an inflammation of psoriasis that appeared infected. We arrived inadvertently at Kaiser Doctor Offices on 6104 Old Branch Ave vs Kaiser Urgent Care. She quickly assessed the situation and arranged a standby appointment. He was seen in an hour or so and given the care he needed. Kelly was caring concerned and professional. She is the embodiment of compassionate care and Kaiser is fortunate to have her as a representative.
My son indicated he was treated quite well by the Nurse and Doctor who treated him and feels his Kaiser membership was a real blessing during this potentially serious emergency. The facility was well maintained
And all the employees seemed to be pleasant & cordial. I have not delt with Kaiser for decades and I was quite impressed with the quality of care we received on this visit.

Products used:
N/A

Service
Quality
Thumbnail of user vieth9
1 review
1 helpful vote
June 27th, 2021

I have the skin problems, itchy and joint pain on my wrists and knees. During five months, other regular paycheck workers or doctors only made referrals. But within one week, Dr. Niufar with his thorough treatment and duty of care of the excellent doctor who cleared all of the problems with kenalog injection and Prednisone medication. I hope that Kaiser keeps hiring miracle doctors like him who cam provide the healthy living to the patient who trusted the health system like Kaiser. Thanks for the treatment.

Service
Value
Thumbnail of user chidozieo1
1 review
0 helpful votes
November 20th, 2022

My nurse, yes I feel like she is my personal nurse Raj always takes time to complement me. She keeps me general tips about diet plans to lower my blood pressure. I always feel better after my check up because of her caring support

Thumbnail of user harlowc
17 reviews
11 helpful votes
March 14th, 2021

Members of the Southern California branches of Kaiser Permanente who are not seniors can be vaccinated if they have a medical condition. I have mild asthma, I am under sixty-five, and I received my first Covid-19 vaccination shot at a Kaiser facility almost one week ago. Hooray for KPSOCAL!

Products used:
Moderna

Thumbnail of user paryav
1 review
2 helpful votes
February 4th, 2021

This is my first time visit by Dr. Sepideh Mirfakhraei, as a registered nurse in California I've never seen anyone Practitioner/ primary doctor like her, so respectful and welcoming manner, knowledgeable, good listener and so many more, specially during Covid! This doctor deserves many times 5 star reviews, unfortunately I can only place on time review. I believe people are working in this office are so blessed to have this doctor besides them, I wish I was her assistant.

Service
Quality
Thumbnail of user britaw1
1 review
0 helpful votes
July 22nd, 2021

Tundre and Paula in the lab went above and beyond the call of duty. My lab oder expired when I went in last night. They called the doctor, it was 730pm, to get the order back in the system. Took a half an hour but the results were I could take my test. Love them both. It was my mistake but they fixed it. And happily.

Service
Thumbnail of user wandat114
1 review
0 helpful votes
November 3rd, 2021

I would like to mention an amazing heart-felt LN, L. N Mrs. Sukirti Sharma she is my nutritionist and she is very caring understanding, and full of helpful tips to help me live better. I am thankful for her kind and nurturing deminer, she makes me feel comfortable even when I do not follow all of her suggestions, she continues to make me feel welcomed and will continue to encourage me. If you are looking for an amazing nutritionist Mrs. S, Sharma located in the K. P. in Manassas Virginia is the person to go to.

Service
Value
Thumbnail of user martys17
41 reviews
125 helpful votes
March 18th, 2018

As another reviewer noted "Are we talking about the same Kaiser?"
Simply, living in Northern California, I've been with Kaiser for decades.
And, as I've gotten older, their attention to the 'normal' maladies that effect us as we all age has been outstanding.
Granted, and fortunately, I'm a healthy 60ish with no major health issues (knock on wood).
They've even performed preventative screenings because of my age.
I've nothing but praise and support for the professionals that I've met over the years.
Best wishes...

Thumbnail of user linday27
5 reviews
1 helpful vote
March 31st, 2017

Love their integrated approach to medicine. All my records are centralized online, no long wait for specialists, can tackle the mundane to complex

Thumbnail of user camilleo3
3 reviews
11 helpful votes
December 7th, 2015

I have been a Kaiser Permanente member since 1970. Early on, I found it necessary to be my own advocate. When I did that I received the care I required and it was provided very professionally and timely. My son was born at a Kaiser hospital in Fontana CA in 1971. There was a rude and inappropriate nurse who handled my son in a manner I did not like and I reported her. Since that time I have been seen in the LA and Baldwin Park facilities. I did once have to request a change in primary care physicians, it was quickly done, and I am very happy with my current primary care physician and with all of the ancillary service providers at the Pasadena Clinic. Kaiser is proactive in addressing our family's health issues and the staff we encounter along the way are responsive and caring. Kaiser has developed into a very good provider. We jointly decide on how our health issues will be addressed, and they are competently addressed. I am a happy patient.

Thumbnail of user ronalds63
1 review
0 helpful votes
September 23rd, 2015

Richard Isaacs joined Kaiser Permanente in 1995 and he has Advanced Certification in Head and Neck Oncologic Surgery. He's good!

Thumbnail of user ethanb11
2 reviews
2 helpful votes
November 10th, 2013

I find it hard to believe that these reviewers are talking about the same Kaiser Permanente I have been using for over 25 years. Could it be different care at different Kaiser facilities? At any rate, over the years I've been hospitalized at Kaiser, had surgery, preventative care, the whole nine yards... and all of it excellent with doctors I liked who would respond to my emails within hours, even on weekends or late at night at a great price with zero ins claim paperwork! What more could you ask for?

Thumbnail of user sharroner
2 reviews
0 helpful votes
Thumbnail of user ac415
2 reviews
1 helpful vote
December 3rd, 2013

Northern CA, Santa Clara Kaiser is the most amazing place I've ever dealt with. I've had Cadillac care from them for the past year. They have spared no test, scan, surgery. But too bad obamocare is coming in to place. The wonderful benefit I've had for past year is going down hill, no fault to kaiser. Even they seem baffled and embarrassed by these upcoming changes and I will have to say 'goodbye' to my wonderful healthcare because my premiums are going up by 37%. Thanks Obamo. But seriously, Kaiser has been a wonderful, comprehensive plan with staff that is caring, visits to any doctor for whatever reason, short waits. Reasonable pharmacy. Too much good under one roof to say.

Thumbnail of user tracih4
2 reviews
10 helpful votes
November 24th, 2013

Super friendly doctors make my experience pleasant. Thank you.

Thumbnail of user zaina8
1 review
1 helpful vote
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