Kaiser Permanente

ARSINE ECHIGIAN HENRY MD, M.D. Is a worst doctor ever. It's been 7 years, and I've never been able to get help from her when I needed it most. I can't wait to inform other people not to choose this useless insurance or the doctor. I am suffering with KAISER with every single and simple question I have.

Shame on Kaiser.

Wish I could give 0 stars but that's not an option. After signing up for Kaiser a little over a year ago my experience has been absolutely miserable. Trying to actually use Kaiser services is more traumatizing than the sickness or ailment itself - you have to jump through hoops for EVERYTHING and end up facing a staff full of attitude because they're overworked amongst all the chaos and disorganization. If you're ever faced with signing up for Kaiser, RUN! January can't come soon enough to switch plans. Shame on you, Kaiser.

Doctors are useless. They'll just say you're imagining things, making up your systems, that all you need to do is talk to a therapist, or give you a prescription that makes you sick and then tell you they can't help you. Google can interpret your bloodwork results better. Apparently no one there can interpret MRI or Xray scans. The doctors are completely incompetent. Member Services is useless. The pharmacy is efficient, but what else would you expect from a pill-popping culture.This place is basically one step above a walk-in clinic.

Too many issues to list here, but Kaiser is simply horrible. I worked there for several years,, as a Mgr for Inpatient Care. That was 20+ years ago, and I got out because of the politics involved... My sister was a NICU RN for 30+ years, until their lack of treatment killed her... Just horrible that this place is given a 5 star rating my Medicare. They've got the politicians in their pocket... it's sickening.

Only insurance we can take. Horrible, life threating treatment by their "doctors". The doctors are immigrants from other countries that haven't gotten their license in the USA yet. They do not know how to treat my disease and they almost killed me in surgery. Got sexually harassed by two male laboratory techs. Pharmacy lacks modern drugs, and doctors don't perform modern procedures. Bad service all around. Please take to any other insurance; this place is only for the desperate!

Bare minimum is what you will get. ER doctors walk by you for an entire shift and not even acknowledge you. My 80 year old father who has stage 4 cancer and who can't move on his own was in an emergency room bed for over 25 hours and was not turned or moved regularly. It is so disheartening to watch your love one suffering and you can't do anything about it. Thank you Kaiser for making a bad situation worse.

Their hands are tied by trying to save money. You have to try the cheapest alternatives first before you can move onto effective treatments. You are their research gunnypig. They will overcharge. Too bad if you don't catch it. They have no accountability. They employ doctors known for poor performance and won't get rid of them. Any complaint/grievance has no follow up. It just goes right into the receptacle called the cloud - never to be seen or followed up on again.

My attempts to contact my doctor have failed miserably. Using the online message system is frustrating and terribly flawed. It borders on malpractice.

I am a Member in San Diego. Kaiser is fine, unless you need something beyond basic primary care. It is nice having lab, pharmacy and X-Ray in the same place but the lack of access to top quality specialists and being stuck with only Kaiser doctors is a huge negative. With other insurance if you don't like a specific office or practice you have the option of choosing somewhere else. With Kaiser, you are stuck with their mediocrity and have no choice.

I was diagnosed with advanced cancer in 2022. Despite me very clearly sharing my concerns that I had cancer (based on knowing my history and my lab results at the time) with both Primary Care and the Urologist, they did nothing. I specifically asked about getting an MRI…nope, Urologist wanted to wait. So, I waited about 4 months then he finally orders the MRI and it comes back with likely advanced cancer. My "Kaiser Experience" continued to deteriorate from there: everything being pushed to email and phone, nurses who don't follow through with what they are asked, zero support for cancer patients, etc. (I've had other people in the area reach out to me who have shared very similar bad experiences with multiple, different Kaiser doctors. My experiences are not unique.). With Kaiser, you absolutely must advocate for yourself and your family because you have to push hard to get timely, quality care. If you think Kaiser is going to watch out for you, you are very mistaken. There are some good doctors but they can be very hard to find.

After multiple bad experiences with different doctors and other staff, I'll never recommend Kaiser Permanente to anyone.

It is impossible to get in to any appointment in a reasonable timeframe their mental health care is an absolute joke feeling 1000% more hopeless and suicidal since finding out I'm literally being held medically hostage by them right now $#*! KAISER

20 yrs as Kaiser Pt due to its affordability. The care is lousy. The providers clock in and out. They don't try to figure anything out. If you have symptoms but nothing shows up in bloodwork or is clear on paper they give up. They have huge bias against anyone with mental health issues. They don't believe pain levels in these people are real. They don't assist with disability paper work. They violate HIPPA and under document symptoms. If you can afford to go elsewhere please do.

Back when the covid hit, my brother sat in the lot of Kaiser sick. Told him to go home was the flu. In coma 3 days later with covid for 34 day. Then during a yearly checkup, would not give PSA test. A year later, he has prostate cancer that is now spread to back, stage 4. He is in his 60's. Shame on you Kaiser. I know of many others they have screwed over. Piece of crap organization.

My daughter is 3yrs old she has been having trouble with her bowel movement. We have took her to Kaiser over and over to get the run around. They have been constantly just telling us the same things, pear juice ex lax miralax none of these have worked for my baby. When we request blood work and some real test they schedule us a phone appointment. I am beyond frustrated with the Kaiser is handling my daughter. I have been with Kaiser for over 30 years but I'm currently looking for other health care.

Quality of Service is Horrible at Best
1. I keep my appointment time, but the wait time is more than 30 min every time.
2. RE: Injection Clinique at Homestead, Santa Clara, is bad. They don't pick up the phone. I left the message to return calls, but they don't. I tried again and get message saying that their message box is full and cannot take any more messages.

This is horrible service. I am considering changing my provider.

I am only in the second week of January and this is already my worst healthcare ever. I'm a registered nurse & I've lived in 6 US states & 3 different countries. That includes the United Kingdom which provides the dreaded "Socialized Medicine". (Get over it America - it's better than anything you'll ever experience.) Nothing - but nothing - beats the sheer indifference & incompetence of Kaiser.

My issue happened in Kaiser Permanente in Stockton, CA.
I have a level 4 cystocele and was scheduled for surgery; at the same time a total hysterectomy due to uterine fibroids was going to be done. All preoperative testing was done, and the day prior for the surgeries the doctor asked me if I hurt, I said yes. Based on my response he said he won't do the procedure, and because he refused, then the other surgeon refused as well. They told me to live with it. I was charged 17k for testing for two surgeries that weren't done, and I have to live in constant pain and incontinence because of it. I trusted this doctors to do the right thing, yet they both gaslighted me playing my issues as not important and minimizing my health and well-being. Now I live completely depressed and isolated, as I hurt so much and find no solution.

I have had Kaiser for eight years now and I always gave them high marks, but I am now really sick for the very first time and no one here could care less. My doctor doesn't seem the least bit interested in diagnosing and treating my condition and other departments that provide specialized services have long wait times and are completely unsympathetic in getting me the testing and treatment that I need. I will be changing to another provider next year.

My Mom died and several months later after receiving no snail mail, email or phone calls I received a $1000 invoice through a collection agency. I am living at her house and check the mail daily. They swear (lie) saying that they sent multiple letters in the mail. There's no way that many pieces of mail could get lost. My mom was loyal to Kaiser her entire life, even after her husband/my father died there from several medical mistakes. I supported my mom with Kaiser, driving her there multiple times when she had breast cancer at age 84. I'm so disappointed that Kaiser never even tried to reach out by phone or email after all this. As someone with credit scores in the 800+ range and who has never paid a bill late, I'm shocked that this happened. Just as with my father, Kaiser takes no accountability. A simple apology would have made all the difference this time around. I'm just happy they didn't pull something like this when Mom was alive. I was considering trying Kaiser, but no way now. I recommend Sutter as an alternative. I hope this helps someone out there. Peace and love either way. Miss you Mom...

Kaiser insuranse is not worth it at all. Visiting Dr. Is the hardest part. You should wait to see any Dr. At least for 1.5 to 2 months. Also it does not cover all Dr. Even when their doctor order to visit the other doctor, kaiser insurance says we are not cover that. Their services is 0. Unfortunately because my company only offer kaiser i do not have option to go with other insurance. If you want to waste your time and money, you can go with kaiser.

The hospital is not clean the staff is rude especially in emerging. Do not have your medication mail from this hospital it takes three weeks to receive your medication. If you`re in any kind of pain forget it they will give you nothing. I asked them for a walking cane because my leg has swollen the reply i got was I won't give you anything! This was in the emergency room

I've been with Kaiser for almost three decades, everytime I've had a medical issue (3 times), Kaiser has referred or redirected me to a local hospital emergency room, as Kaiser's emergency was understaffed. All appointments I've tried to make typically take months, and when seen, I'm booked out weeks for treatment and told to go to ER if it gets worse. Twice I have gone almost septic or went septic, one was gall bladder ( Kaiser delayed surgery since it was around Christmas) the other diagnosed TMJ but was actually a tooth abscess. I'm hoping I can get out of Kaiser next enrollment, it's really mismanaged and over subscribed.

I've had Kaiser for 20 years. Each year it gets worse to the point I now consider it sub-par insurance. You'll be lucky to make an appointment with your Primary Care provider. Specialty appointments like dermatology are months out. Worst of all they have lost lab samples of mine on several occasions. Once, I even ended up in the hospital with sepsis because of their negligence. It's fine if you just need to go to urgent care once a year...albeit, it will be a long wait. Luckily, I will be changing insurance. It's unfortunate how bad it's gotten.

The worst. Received a bill in error and despite calling, emailing and chatting with customer service it's still hanging around. Dealing with these people is less fun than banging my head against the wall. If you have any other options with regard to health care I highly recommend you explore them before you sign up with this "organization."