Kaiser Permanente

Southern California Kaiser physicians treat the elder patients like they do not matter. It appears the the physicians that they hire are from the bottom of the barrel. They must be the ones that just squeak by at graduation.

I have been unable to speak to my doctor since 2018. I was unable to see my primary. A simple work note takes 30 days to review and process. Worse insurance plan. Will not recommend it to anyone

I had Kaiser years ago and was treated badly by a physician's assistant who kept cutting me off mid sentence. He was the most arrogant and patronizing person I'd ever encountered, and I was brought to tears by how angry I was! I chose to switch to a PPO but had to go back to save money. But I just had a run in with a phone appointment operator who talked down to me and gave me a guilt trip for taking too long to return their call so they had to "close out" the request and make a new one and she really seemed put out by that, even after I explained that I'm an overwhelmed teacher at the end of my school year. I really regret going back to them and plan to find other insurance as soon as I can. Their customer service SUCKS!

I get emails regularly about how to eat right, however the hospital feeds people all the things they should not eat. They get lots of chemicals and fake food. They should practice in the hospital what they send out in emails.

My daughter is 3yrs old she has been having trouble with her bowel movement. We have took her to Kaiser over and over to get the run around. They have been constantly just telling us the same things, pear juice ex lax miralax none of these have worked for my baby. When we request blood work and some real test they schedule us a phone appointment. I am beyond frustrated with the Kaiser is handling my daughter. I have been with Kaiser for over 30 years but I'm currently looking for other health care.

I'm required to drive three hours to a Kaiser facility to get care. Why does Kaiser offer insurance to a county that providers don't accept? Why does Kaiser keep denying me care? Why did they increase my deductible amount to $9,000? Because they want to take your money but not offer care!

My father waited 2 months to get surgery. When it was 2 days before his surgery the Kaiser receptionist calls him to let him know they have to pick another date. No explanation why, just another date. When he asked what date, she said that she didnt have the schedule for the exact date. She would need to call him back. He had waited patiently for 2 months for this surgery, to get polyps out of his nose so he can smell and taste. Its been 2 weeks no calls yet when he will have surgery. They dont care.

With kaiser permanente and the protection from the union. They hire worker`s for the streets. Give them a title and wala. You think your dealing with someone that actually went to school and has a license. I have found this with nurses and pharmacist. Always ask for a license number and check it.

I have Kaiser and love it. I like it how my medical information can be looked at any Kaiser hospital so any doctor I see at any Kaiser hospital can see my medical records. I also like the cheap co-pay I pay for appointments. I would recommend Kaiser to anyone. The doctors at Kaiser are nice and the nurses are nice too. What I don't like is that Kaiser hospitals are not in every state. What I also don't like is that Kaiser is slow to offer new benefits and services in the Northern California Kaiser region. Most of the time these new features and benefits mostly become available in other Kaiser regions. Never the Northern California region. Such as the Colorado region and the Georgia region.

I feel bad for patience and staff. After covid administration and management are no where to be found and no way to be contacted. If you do not have access to the internet, It's even worse. What ever happened to customer service or customer care. This health care is terrible and getting worst. Same on the people who run this health care and the way they treat people. All though most of the staff are friendly and really want to help, the way they run this place will not allow or support them. I can only hope the people who run this place fall victim to the policies they put in place.

I pleaded with over a dozen doctors for help for months while I cared for my dying in-law. They reluctantly offered group counseling. I went to the first available appointment, was told I was too upset to participate, removed from the group, and my belongings were never returned. Nobody in any sector of administration or security ever returned my calls. I reported it to the police, and Kaiser responded by sending the police to my house for a welfare check. As if they cared now… after months of my pleading for help. They were trying to cover their lying butt. I tried endlessly to get help about their treatment, about stealing my things, about anything, and they caused so much more mental damage by gaslighting me that I have PTSD just driving by their buildings.

I spent 7 months of telling multiple Doctors at Kaiser that I was in pain and need to find out what was wrong. The reply I keep getting was your fine and no I won't give you pain meds. Did I ask for paine meds... no I did not, I do not like them pain meds.
After 7 months of pain and near sleepless nights, my symptoms got worse that I called a Kaiser Dr told me to go to nearest hospital. I went to different hospital and they discover a tumor in my spine that was slowly paralyzing me. I only got better because I went some where other then Kaiser.

I tried calling the pharmacy and talk to a HUMAN instead of the COMPUTER! I could not get through to have my daughter's prescription filled cause I can't do it over the phone! I had to call the appointment line and speak to a representative and she put me through. Your phone system sucks! I cannot call and speak to anyone at any department! Where are all the admins.

Lead times have have to unacceptable lengths. I have been with KPWA for over 10 years. Use.d to get appointments in 1 to 2 weeks. Now 7 weeks for primary care, 4 months for dermatology. Just diagnosed with severe carpet tunnel. Just to get a phone visit with surgeon is 8 weeks.

DMV needed a medical form filled out and faxed by a certain date. If it didn't happen, a driver's license was going to be suspended. I sent this form to the medical records office with the current name and driver's license number prefilled on every PDF page. But medical records sent the doctor a blank PDF form from the DMV website. And no one put the drivers license number on the form that was faxed. As a result, DMV says they never got the forms and we are looking at possible suspension of a driver's license. Not good. Not good at all.

When I went to pay my first bill, they kept not finding my account and forwarding me to different people's voicemail box. I ended up taking the entire day off work to deal with this, we are taking 5+ hours on the phone until I finally reached someone who could process my payment.

Today I went to pay online and couldn't submit a payment because my email wasn't verified. When I clicked the link in my email it took me to a 404 error... meaning there is no way for me to pay online and I have to keep calling these clowns every single month.

This company is absurdly inept.