KaftanCitra

I ordered 2 dresses back in February for a wedding in April 2025. My package 📦 was shipped to my billing address with my shipping State and zip code. I've called sent several emails to alert them of their mistake. But to No avail. I've been ordering from KaftanCitra since 2016. Never had this issue

Placed an order for two dress and never received them. This a very special moment for me and now I have to find a replacement. Shame on you? Why you have so much talent and waste it on being dishonest. I think this is a china company. I will be calling my credit card company today. I have not received any response from this company. They post of Instagram but the block regular customers from commenting. They have their people post, don't fall for it.

This store kaftancitra.com is either a SCAM or those modeling for them are. I made an online purchase from them that was never fulfilled. I sent multiple messages via the website, via direct email, and even called but never received my items. I eventually got my money back via PayPal after about two months of waiting to hear from them. Then they deleted my comment on IG. Do not believe the people modeling for them. I have no idea how they get the products, definitely not from the site. I notice someone selling their product for them on ETSY, for a monopolized price which I have no problem about. It's just misleading to advertise something and not deliver. I tried to attach a copy of my receipt here but it would not accept. I am one really hurt ex-customer.

Order# *******... I ordered my dress about a month and a half ago with no response. I have sent countless emails with no response and I will be contacting my banking institution to report them and get a refund for the item I never received. Do not order!

Love everything from this black owned company! Got my package in total 12 days. Everything look so perfect, i bought in total 20 dresses for my bridesmaids, i can say quality is A++++. Will recommend this online store to everyone!

Don not buy from this place! This place never sent my order! They said it's because of Covid they were backed up! It's been almost two years! Spend your money on a place where you will get your order!

I purchased 4 pairs of mommy and me dresses and they came like in 1 week only. I do asked the CS by email why they had some negative reviews here and what the cs answered is shocking, some of the buyers gave PO BOX address which were they mention clear they can not ship to PO BOX and some package takes super long due to that reasons. I gave my physical address and they shipped with FEDEX EXPRESS and give me tracking via email, i got it fast fast. I loveeeed my dresses and also my daughter dresses looks cute! Pros: the beaded very unique. The color are nice. The quality great in person. The shipping is very fast and their CS great. Cons: they rarely have new arrivals. Some dress length are abit too long. Am so so happy with my orders! Thank youu will for sure buy more!

I have event and my husband try to buy me designer dress. I think thats from costello or somethin' i cant remember. But its expensive its like $500. And i saw one influencer on IG wore this beautiful dress, i told my husband this is beautiful. And their price start from $50! Long long discuss with my husband he can't believe the price, Lol! But i bought it and surpriseeeee its delivered to me only in 1 week and I loveeeed it soooo much. I dont get it where they take their profit? I meant the dress is heavy, the beads on point. The quality nice. Omg. I will totally recommend this company!

My Kaftan Cita birthday dress arrived in the mail today and let me say I'm speechless! The dress fits perfectly I had some bad experiences ordering dresses online but this place is by far the best! Thank you guys

I placed an order on July 14th 2021 and paid through PayPal $90.26. I reached out to 2 different emails found in the Kaftancitra website and still have yet to receive a response. I sent a message on the website directly when the message box popped up thinking that surely I would get a response. Nothing. I clicked on the Instagram link and noticed that no comments are found under any of the pictures of the models wearing the dresses. ANY LEGITIMATE business is going to allow customers to comment and tell their experience. Period. Do Not waste your time or your money. I came to the realization that I will NEVER receive the dress I purchased or my money back. Count it as a loss sis! These people are scammers! The reviews on here telling people that they received anything are pure LIES. You will not find real time pictures of everyday women actually wearing these dresses. It's 2021. Promotion is everything! We have facebook, snapchat, and Instagram and no regular customers or people are showing off their dresses. These people won't even let people comment. Do not buy anything from this website. It's a Scam. Period. A real legit business is not going to pick and choose which customers to serve and which ones to scam. Those reviews are coerced. Save your money. Always do your research first! Let this review be the proof you need.

This black owned company is totally my favorite. Its started with my lil sis who bought her prom dress here 2 years ago and we really adore the style. This company can customize for free, i dont believe it at first but yes its totally free. Their shipping expensive if you buy only 1 item but if you buy 2 or 3 items its free. So i choosed to buy 3 items lol lol. I asked customize to all my dress and i get my package in 9 days. There some mess up with my package, i forgot to put my apartment number, i started email them angry but i realize i made the mistake, but the cs help me and she is very nice, the cs name who handle me, her name chikeye! Thanksss she is so nice. I adore the style i adore the quality and price is affordable. I upload the picture here, i wore one of dress for my maternity picture!

Great item. Seller was great and shipped out urgently as I needed this for a wedding asap. Beautiful color and item. I will order from again and again.

I would say the quality of the dress I ordered was ok however it is extremely too big. I ordered it for an event but it do not look like ill wear it ever. Its very unfortunate though, I only order from website that I could exchange or get a full refund. That's what this website stated or I would not have bothered. I've had my dress for 5 days now and cannot get in touch with no one. I've emailed several times and never a response. I do not like ordering from websites if I cannot contact this person. Buyer be aware if you need to exchange or refund it will never happen. No one responds or even acknowledge your call/email. I cannot believe it this dress cost me$65 plus an additional 25. Invoice # *******. Money just went down the drain because I cannot even wear it. SMDH

The item's quality was up to my standards, beautiful and well made. I was pleasantly surprised by the garment itself. I adore it, and I've had so many praises on it! It