This is company is a rip off. Buyer be aware please do not order from them. Their policy says they will refund your money but will go back and forth with you before you get your money back. I will never order from them again and I advise you not to either. I ordered a Floral embroidered dress from them on May 17, dress cost $67.99 plus an additional $2.36 for insurance for what I have no idea. Total cost of dress $70.36 when I received the dress the quality was horrible looks really cheap. I ordered it for my birthday which is June 23rd which I still don't have a dress. Anyway I have been trying since I received the package to get my full refund almost a month still have to send emails back and forth to receive my $$$. First they ask you to send a picture, then you cant talk to nobody everything is email, email. Back and forth before they even send you an address to ship the dress back then once you get the address still email, back and forth. I mailed the dress back requesting a confirmation signature. So I checked tracking this morning, dressed was received and signed for. However I get an email telling me it went to the wrong address. Bull$#*! because the person you tell me to mail it too SIGNED FOR IT. THIS COMPANY IS HORRIBLE IM STILL AWAITING A REFUND. PLEASE I REPEAT DO NOT ORDER FROM THEM. THEY CHARGE YOU INSURANCE FOR WHAT?. Signed ONE DAMN ANGRY CUSTOMER.
Dear NIKKI,
Thank you for your review.
All of our Dezzal clothing items must meet our strict quality checks before we ship them out to customers. We therefore apologize that your item is not up to your satisfaction.
We strive to offer our customers the best quality clothing available.
Please provide us your order number, we will check the details and arrange solution for you.
Best regards,
Dezzal Customer Service