KaftanCitra

I purchased 4 pairs of mommy and me dresses and they came like in 1 week only. I do asked the CS by email why they had some negative reviews here and what the cs answered is shocking, some of the buyers gave PO BOX address which were they mention clear they can not ship to PO BOX and some package takes super long due to that reasons. I gave my physical address and they shipped with FEDEX EXPRESS and give me tracking via email, i got it fast fast. I loveeeed my dresses and also my daughter dresses looks cute! Pros: the beaded very unique. The color are nice. The quality great in person. The shipping is very fast and their CS great. Cons: they rarely have new arrivals. Some dress length are abit too long. Am so so happy with my orders! Thank youu will for sure buy more!

I've called, written emails, inbox on Instagram. Not one reply, no dress, no refund. It's been 4 months now.

Don not buy from this place! This place never sent my order! They said it's because of Covid they were backed up! It's been almost two years! Spend your money on a place where you will get your order!

I ordered Miriam cape with this company, the pros and cons... pros: shipping fast ( some people said it takes 2 weeks but my experience only take 1 week for me to get my dress!) quality very nice. Their beading so unique! The CS rep superb kind and answer all of my questions. The cons: i am 5'11 tall but my dress still abit too long for me, but that doesnt matter. Thank youu will order more next time!

Placed an order for two dress and never received them. This a very special moment for me and now I have to find a replacement. Shame on you? Why you have so much talent and waste it on being dishonest. I think this is a china company. I will be calling my credit card company today. I have not received any response from this company. They post of Instagram but the block regular customers from commenting. They have their people post, don't fall for it.

My order came just in time! It takes in total 10 days. My invoice #*******, believe it or no i was skeptic at first but when i check their instagram and youtube i think i should give a try and i amazed i take a chance with them! This lovely black kaftan is super soft and price sooo affordable. They have big sale during this time and i think i want more and more!

I placed an order on July 14th 2021 and paid through PayPal $90.26. I reached out to 2 different emails found in the Kaftancitra website and still have yet to receive a response. I sent a message on the website directly when the message box popped up thinking that surely I would get a response. Nothing. I clicked on the Instagram link and noticed that no comments are found under any of the pictures of the models wearing the dresses. ANY LEGITIMATE business is going to allow customers to comment and tell their experience. Period. Do Not waste your time or your money. I came to the realization that I will NEVER receive the dress I purchased or my money back. Count it as a loss sis! These people are scammers! The reviews on here telling people that they received anything are pure LIES. You will not find real time pictures of everyday women actually wearing these dresses. It's 2021. Promotion is everything! We have facebook, snapchat, and Instagram and no regular customers or people are showing off their dresses. These people won't even let people comment. Do not buy anything from this website. It's a Scam. Period. A real legit business is not going to pick and choose which customers to serve and which ones to scam. Those reviews are coerced. Save your money. Always do your research first! Let this review be the proof you need.

Order# *******... I ordered my dress about a month and a half ago with no response. I have sent countless emails with no response and I will be contacting my banking institution to report them and get a refund for the item I never received. Do not order!

Love everything from this black owned company! Got my package in total 12 days. Everything look so perfect, i bought in total 20 dresses for my bridesmaids, i can say quality is A++++. Will recommend this online store to everyone!

Order number ******* I have yet to receive my order scam artist. Emails sent no response so not order from this company.

The dresses is pretty but the shipping took 9 days until i get my package. I based in Texas, they sent tracking number to my phone. It using aramex.com but i got it via DHL. Is it dhl now have business relation with other company? I love my dresses. Paid $70 and its worth every penny. I just wish they have express shipping in the future.

This store kaftancitra.com is either a SCAM or those modeling for them are. I made an online purchase from them that was never fulfilled. I sent multiple messages via the website, via direct email, and even called but never received my items. I eventually got my money back via PayPal after about two months of waiting to hear from them. Then they deleted my comment on IG. Do not believe the people modeling for them. I have no idea how they get the products, definitely not from the site. I notice someone selling their product for them on ETSY, for a monopolized price which I have no problem about. It's just misleading to advertise something and not deliver. I tried to attach a copy of my receipt here but it would not accept. I am one really hurt ex-customer.

Never received my order in 5 months very poor customer service they claim they sent it twice its lies

I placed an order with this Company for two dresses one navy blue, one white I received them the navy blue was perfect the white dress, however had black stains on it, and was dingy. It didn't even look white. I contacted them them that same day that the dresses were delivered they said that DHL damaged it and they would give me back my refund of $60. Well it's been a month and I have not gotten my $60 back. I have been in constant contact with them via email. I've tried calling through ‎WhatsApp they do not return phone calls they do not answer their phone. They do not return the email after they promised me a $60 credit. I've stopped hearing from them. They have ceased all communication from me. My next step is to report them to the Better Business Bureau and see what could be done. I understand it's $60 but $60 is a lot to me it's not about the money it's the principle.

My Kaftan Cita birthday dress arrived in the mail today and let me say I'm speechless! The dress fits perfectly I had some bad experiences ordering dresses online but this place is by far the best! Thank you guys

I ordered a dress 28 days ago, and it still has not come! They charged my account the day I placed an order and I've constantly been trying to contact them but they are not answering. I am so disappointed, I really hope I'm not getting scammed... I am from the USA, Pennsylvania and I asked for a few alterations so I expect it to take a bit longer, but no contact to me? It seems really sketchy. I am trying to stay hopeful but I think I should just give up and call it what it is: a scam.

My friends ordered their dresses alot here. I checked their website and i was there like 1 hour, so confused. All of them are amazing! I can't believe the price also! To change color and custom they even charge 0$ or totally free? I ordered solange and asked to change color to light purple. And they got it right. Thank you so much! Check my dp pic and i also upload my pic here. Everyone kept asking where i got this beaitiful dress and i cant believe the price only $65. Thank u!

I ordered from this website in July and returned my items 3 DAYS AFTER I got them simply because I needed it for a wedding and it didn't arrive in time & items didn't fit. I'm waiting on my refund and still haven't received it. I'm furious! I will calling my bank and they will putting that money back on my card! What a total scam!

I have event and my husband try to buy me designer dress. I think thats from costello or somethin' i cant remember. But its expensive its like $500. And i saw one influencer on IG wore this beautiful dress, i told my husband this is beautiful. And their price start from $50! Long long discuss with my husband he can't believe the price, Lol! But i bought it and surpriseeeee its delivered to me only in 1 week and I loveeeed it soooo much. I dont get it where they take their profit? I meant the dress is heavy, the beads on point. The quality nice. Omg. I will totally recommend this company!

I ADORE MY WEDDING DRESS AND MY BRIDESMAIDS DRESSES FROM THIS COMPANY, THIS IS MY FIRST REVIEW EVER i am so happy that finally i want to write review, i've attach pictures on how good the dresses looks on my wedding day! I agreed the Customer service need to be better! I mean yes this company should hire more good people to be their CS. I need 4 days waiting until someone back to me. I ordered 11 dresses in total and i got it like in total 2 weeks and half. Their price AMAZING. So affordable for this such good quality. Shipping time abit sucks! I think DHL made it, i wish they use FED EX. TRue to size. Some of dress too long but it was ok we got covered with the heels. The only way to contact them via their EMAIL address listed on their instagram! I saw some mixed review here but i guess i will give it a try and it works for me. I cant believe myself when i saw the dresses, i'll buy some more but this company CS need to be better next time and i wish to get the package faster next time please. People who want to buy dresses with this company need to order 2 or 3 weeks before the event ( i dont know maybe because i order alot so my package delays or?) the quality nice. I can't find any handmade dress good like this here, in LA somethin like this will cost me $200 or $300 while i purchase my dress here $70 and cos i bought alot ( they have free shipping if buy 3 pcs and more) so i pay totally 0 in shipping. Please kaftancitra work better on ur Customer service and Shipping time!

I got it two weeks after. And the dress was beautiful i got so many compliments. Love it. But there customer service sucks

I would like to order a dress but i have seen a review from somebody who says that's a scam? She has never received her dress.
Can somebody help me?

I bought aliyah jumpsuit here and i got in total 8 days. While my friend bought matilda dress and got it in like 2 weeks. I reached them and ask what happend. They said, its because my friend wrote the address not complete ( no apt number and always cant be reach) while i wrote everything complete. I guess they based overseas so when order with them need to be detail with address. I love my jumpsuit! Its totally made my day by anyone stop to only ask me where i got my cape jumpsuit. Everyone looking at me at the party! I will buy more! Check out my pictures everyone! Lol!