KaftanCitra

I bought the morelia dress for myself. It came like 9 days, i read the reviews and all suggest me to pay via paypal since this is my first purchase with them. They shipped from dubai ( i think) and to me ( Florida) it took 9 days. Which is Okay. They gave tracking number 5 days after i paid the dress, when the dress came, i opened the package with no intention it will be good ( i had crazy worst story with shopping online) and i really amazed with the dress. The beads, the material. Everything perfect! I remembered i told my friend on the phone about this company i was think why on their website they dont even edit the model picture? Sometimes i can see wrinkles on the dress or the models armpit not being edit or any other things. Now i know why, they really honest with their customer. Even what i got is way more beautiful if u see in person. I bought another dress with them for my daughter's prom. And once she sees the dress ( i surprised her) she hugged me tight and say thank you and she loved the dress so much. So i guess this is my most favorite online store. Why i gave 4 star and not 5? Because 1 thing. How i wish their shipping is more faster and both dresses ( mine and my daughter's dress) its too long. But other than that, we are happy and thank you so much. Will keep shopping with this company.

Trust me LOL i am soooo nervous when ordering with them for the very first time! But hell yeah! They accept paypal so Y not!? Haha. My mom kept talking about them and also my sister! But never try to buy cos honestly we scared to buy any instagram boutique! I followed them on IG for few years now. And looking at their reviews. I told myself why not i try than? I mean if they mess up with me i will just dispute from paypal! But guess! HAHAHA i bought 3 dresses and it come in like 8 days! And yess oh i Lovee it so much! And how come their price is sooo affordable for such Good quality like this. Now i never wonder myself why they got like many manyyy positive reviews on Instagram! I want to buy more!

I dont know how to describe my feeling rn. This dresses actually wore by many of my friends already, but never think to purchase one yet. Until, we should arrange mom party last month and my mom want something unique, and every family member should wear at least same design but different color. I remember this company! When i tell my aunty she checking the page and web right away and we fell in love! Price super affordable, free shipping to US! Its good to be true. We ordered in total 8 dresses. And we got in like 10 days. Same like everyone else we really wish this company have express shipping, but they based overseas. So 10 days still fast! They gave tracking and when i track it was said came from dubai? I confused! Cos really i was tought this is truly black owned company since their model, their ads all over IG always beautiful black girls! But it doesnt matter! We love the dresses so much. We will tag their Instagram the pictures once it done for editing. Will purchase more this coming christmas for sure!

I ADORE MY WEDDING DRESS AND MY BRIDESMAIDS DRESSES FROM THIS COMPANY, THIS IS MY FIRST REVIEW EVER i am so happy that finally i want to write review, i've attach pictures on how good the dresses looks on my wedding day! I agreed the Customer service need to be better! I mean yes this company should hire more good people to be their CS. I need 4 days waiting until someone back to me. I ordered 11 dresses in total and i got it like in total 2 weeks and half. Their price AMAZING. So affordable for this such good quality. Shipping time abit sucks! I think DHL made it, i wish they use FED EX. TRue to size. Some of dress too long but it was ok we got covered with the heels. The only way to contact them via their EMAIL address listed on their instagram! I saw some mixed review here but i guess i will give it a try and it works for me. I cant believe myself when i saw the dresses, i'll buy some more but this company CS need to be better next time and i wish to get the package faster next time please. People who want to buy dresses with this company need to order 2 or 3 weeks before the event ( i dont know maybe because i order alot so my package delays or?) the quality nice. I can't find any handmade dress good like this here, in LA somethin like this will cost me $200 or $300 while i purchase my dress here $70 and cos i bought alot ( they have free shipping if buy 3 pcs and more) so i pay totally 0 in shipping. Please kaftancitra work better on ur Customer service and Shipping time!

This Company is really crazy! My friend in NY attended their NYFW show and they said the show was sold out and the collections amazing. I wanted to try their kaftan to see the quality. I use paypal so i knew my purchase will be secure, and they do accept paypal! Great! Cos before i bought thru amaz** and ali**** i believe some chinese tried to copy their design& sell it cheap and the quality for the chinese one sooo bad! Thats why i was sooo skeptic and realllyyy when i received my purchase with this company... surprise i am sooooo happyyyy their quality is very good! Now i know why this company get choosed to held their NYFW and receive so many 5 stars review on FB! Its because their Quality is amazing! And their price totally affordable! Will never buy kaftan with other online store now, i really love Kaftancitra!

DO NOT ORDER FROM THIS COMPANY THEY ARE LIARS AND A SCAM. I would give a 0 (zero) for ratings but it's not an option. I ordered a dress from here that never came and was told that once it came if I wasn't satisfied I could return and get my 100% refund. To my surprise the dress never came since I ordered it in May 2018 it is now December 2018 I emailed the first time and the owner was rude and told me I would not get a refund because it's a custom order and I already ordered it. When I copied and pasted his own return policy to him about returning if needed to return he never responded and no longer responded after that until today. I spent $90.88 on this site please don't make the same mistake that I did make to order from this company, the owner is a big big liar it's like they never existed no one responds for an issue. The other good reviews here must be some made up people giving a review so it can look like it's legit but it's not I got SCAMMED OFF MY hard earned MONEY.

I bought my dress earlier for prom 2k19. I never read their reviews anywhere. Just youtube, i believe i clicked kaftancitra and shows some youtuber do the haul or GRWM video and wearing this company design. I told myself to try, why should i pay alot for only prom dress if i can get only with 80$ and the beads its all over my body! I cant believe what i see. After waiting 12 days, i got my dress! I will rock prom 2k19 and look like a Queen on it. Okurrrrrrrrrr thank youuuu. And if anyone asked me what the cons about this company is only the dress too long, i am a plus size i wore 3X and my height 5'9 but its still way too long but the fit is really great cos their dress stretchy & i am honestly really happy with my dress.

I placed an order #******* in March 2019 for my baby's christening which cost US $97 including shipping. I contacted customer service to expedite the shipping which I was ready to pay the extra cost but the CS said it was not going to be possible. I waited for my order which was supposed to be within 2 weeks from the day I placed the order, till this day (July 2019) as I write this review it's still not delivered. I have contacted CS via email, text, WhatsApp, etc. Multiple times but I have still not received my refund. The CS responded via email stating that the refund will be in 10-12 days time but it's been 3 months now no refund yet and no package yet. They have refused to respond to my emails since the last email stating my refund was going to be in 10-12 days.
What kind of Customer service is this? Please Beware of kaftancitra.com site. They are FRAUDSTERS! And SCAMMERS! They will take your money in a HEART BEAT! I am not done with you guys yet. I will let the whole world know who you are and what you put your customers through. SCAMMERS!

When my husband saw some influencer wore this company designs, he right away sent me text for me to check out this website, i am suspicious why their price is affordable for such handmade dresses? And most of their dresses ready made? And if asking to customize they dont charge fee?! I am pretty confused. Is it legit or no? I checked their IG and so many reviews there! They repost some of their clients pic and when i checked the tagging pic its a real people, so i think i should give a chance then! My experience with them: they maybe based in Dubai or so, so their cs replied my questions abit late ( 5 hrs or so) but they are really nice, same with the others review i am sure this company is black owned lol ( ok but this out of topic) and the most important i got my dress in total 9 days! Thats fast! And i ordered white dress and it come with lining on it, so not transparant at all! The beads very unique and super nice, my mom, my sis and everyone thought my dress should came from LA and big designer, i laugh and say yes lol lol! In fact i got this dress only $90 & most of their dresses cost $60 - $70 on website! Very recommended! Thank youuu ( for those who want to check my pic i uploaded wish everyone can see! :D )

I ordered 14 bridesmaids custom made order with them. Order number #******* #******* #******* and #*******. For first its really hard for me to understand what to write on their note to seller box, i contact them thru email, i need to wait 1 day until they replied me back. I contacted them on Instagram they replied me that they based in jarkarta or somewhere in indonesia but they centre warehouse is in dubai. So Ok they replied late because time different. I can't believe the price i see. Deep down my inner peace is bothered me and think this is scam? I paid $68 for each dress and those 14 dresses is having complicated beads and i need to do some changes. I paid via paypal ( just like everyone else because I DOUBT THIS COMPANY at the first) later i received the package ( They took 9 days to make all 14 dresses and 7 days shipping, so in total like 2 weeks) later i received the package. My HEART IS SHAKING! Everything is JUST SOOO PRETTYYYYY! Thank you much kaftancittra. I heard some reviews that this company took long with shipping, but i know why now, these dresses i have is make my eyes opened. These dresses is like 100% handmade. So if anyone to order with them especially bridesmaids just give them 2 weeks space. I am trying to upload the dresses pics here but i have problem is always failed. I will tag this company on my wedding day! Thank you very much.

All i want to say, i am so nervous to see their reviews here, i kept checking their reviews everywhere. One of my friend said that they been invited to new york fashion week 2017 and the video on youtube. I was think, ok is this real legit? I checked youtube and yeah the video is there. I kept watch their fashion show video like 15 times on repeat Lol. I check the other youtuber reviews. Some says their dresses best in quality other said the shipping take like almost 2 weeks. I finally take the chance, i ordered 4 dresses and they have black friday sale like every other store. Tbh i am surprised. I bought fashionnova same time i bought with this company. My package from FN took in total 3 weeks to come and this company took only 9 days! And i can say the quality is amazing! Only Lol the dresses abit too long for me and my friends. But we are so ready to slay New year with these dresses we have. Thank you kaftrancitra! We will order again for Prom2k19! And anyway is it anyone can answer me, is it the owner is black? No negativity or being racist. The way the admin answered the way all the team replied my email made me think this company is black owned company which is make me happy *peace

How do i start the review? I am so happy with their quality and service! We ( my ladies and i) very sceptical the first we found their IG. It was at first posted on weddingdigest on Instagram. We check every review, they gave hashtag for their customer review. We tought hmmm it might be fake review but than we wonder they really tagged every client who gave them review. We tried to follow some of their client and send DM ( actually one of my bestie doing this for me) and what we got as summary of their products: they based overseas so the package will not get ship very fast ( we based in atlanta, GA) they really make their own dresses aka handmade things ( we do believe this whole company owned by black girls LOL which is we are very happy!) why i am saying so? Because their CS their admin the way they reply text. Hahaha when you are black you just knew the clue hunny! And 5 client my bestie sent dm all of them saying the CS will take like 1 day to get back to you. They reply text via phone and also fast to reply email but they rare response whatsapp. DO NOT ORDER if you have event only in 1 week or 2 week. Give them space like 3 week or 1 month. Give them complete address and your post/zip code area ( one of their client say that she got her dress after like 1.5 months because she gave wrong apartment number and the package back to this company and they have to reship) so after get all those info we order our dresses. We are very nervous. And YEAH we got our 14 dresses in total 3 weeks! The dresses look amazing like really AMAZING! My mom even say: these dresses look like the price should cost 100 - 150$ each with that beautiful beads. But it just cost us like 65$/dress! What a very affordable price and beautiful details! Thank you thank you.

Ok lemme tell you a very honest review about this company. My order is #******* for 12 bridesmaids dresses i paid them like since feb 10th and yeah they said that their processing plus shipping time is 8 - 10 business days. But its more than that i got my dresses in like 17 days in total! Dunno why that long. Maybe becos i order like too much dresses in 1 order? Same like other ladies voice here. I Paid them with Paypal! Less worry! Less stress! I can dispute whenever i feel somethin not going right. But yes after 17 days i got all the dresses and I AM SOOOOO SERIOUSLY SHOCKED! Its all beautiful! And Ok before them i want to try another vendor and that vendor charge me like 155$/dress with all the custom i want. And this company charge me like only 70$/dress for like many many request i need! They even have dress that have beautiful beads and only cost like 60$! I didnt get where this company get profit. I thank god i choose them. But YES I DONT LIKE WHY THE SHIPPING TAKES LONG. But since they based overseas its all good! And also their customer service is good. They never reply in time but always reply not more than 24 hrs. Note: if your event is 1 week away dont order with them. Give more space like 2 or 3 weeks before your event! And i order my vacation dress also from them and OHMYGOSH its totally Slaaaaaay booo! Ok so kaftancitra i LOVE ur dresses. Your quality. Your customer service. Your model ( LOL SHE LOOKS AMAZING!) But dont really like your shipping time.