I have been VERY happy with Kabbage for about 3 years now. Recently there have been a few system glitches with my connected bank accounts. Jared has been polite, courteous and all around amazing in his efforts to help! Thanks Jared!
I have been using Kabbage for 2 years, and I'm thankful for access to their funding for obtaining inventory. I sell on Amazon and have to purchase inventory to transfer to their warehouse. Kabbage has been a great asset for growing my business. As the revenue builds in the Amazon store, the payment is only released bi-weekly, so Kabbage is quite beneficial during those in between times to replenish hot selling items. The customer service is great, I have especially been helped by the assistance of a particular supervisor, Carolyn, who is amazing! Kabbage offers a short term loan with fees, but well worth it for suiting my needs. I would highly recommend them to prosper your ecommerce business.
AMAZING customer service by Jared today! He stayed with me on the phone for 30 minutes working to resolve the situation. I was afraid that he would just say "I can't do anything for you" like most customer service agents that operate based on a script. Instead, he was patient and worked diligently to help me resolve my need, evenly escalating it to management for me. As a business owner, I know how important customer service is. Kabbage, you've done a great job; Jared is a terrific asset to the organization.
Hi Lin,
Thank you so much for your kind words. We appreciate your business and partnership!
- The Kabbage Team
For the first time since I starting using Kabbage I was not going to be able to make a payment. Because my payments have always been on time, Christian helped me with a 10 day deferral. He really helped me out of a difficult situation. Thank you!
At a time when My business needed it the most, I turned to Kabbage for help. Although there were some challenges that needed to be addressed on my end. All of the Kabbage employees that I dealt with with pleasant and Helpful. Whitley especially made me feel like she truly cared about my situation and helped me through the process. She helped guide me through the technical issues with applying. Thank you for being there for me, my Company, and its employees when no one else would help.
Kabbage is not a bank. Therefore it is not required to follow banking regulations, nor the consumer protections those regulations provide. They offer a "contract" for a cash "advance" and charge extremely high fees amounting to 30-40% of the principal, all payable within the very short time frame of 6 months. A Kabbage "loan" will destroy your business with dizzying rapidity if you are not careful. Do not take the bait. It is poison for your business.
Faced with some type of technological glitch I was connected to Whitney Lovelace. She very quickly was able to diagnosis the issue, listened attentively to my situation, while keeping me on line, went to her supervisor who then went to other personnel to fix the problem. The customer service received was exemplary.
It is a pleasure to do business with Kabbage.
Kabbage is great if you have a business that is stable. I use kabbage at the end of the year when our sales slow down, in order to buy products to get ready for the new year, when sales always peak, and it has helped me be more prepared for our peak months. I have been in business 6 years and know my market so it was not so much of a risk because I know I can pay it back.
But I would not advise it for anyone who is just starting out and doesn't know whether they will get the sales because Kabbage starts taking the money back pretty quickly and you need to make sure you have the money in your account!
Morgan was so helpful in explaining how my loan worked and went above and beyond her call of duty to help me when I had an issue with my account. I am so grateful that I have Kabbage on my side while I build my business. I really don't know of any other service that comes close.
Kyle helpful to understand your financial options. Your loan option will be good to keep on back burner for emergency option. Not a good source for me at this time. I need longer time, less interest and more funds. Don't we all.
Never again. Never will I recommend this company to anyone. They somehow took two very large payments out of our business account and a week later still have not returned it. Now our business account is negative and no refund of our over payment 7 days later. The staff is not helpful and very rude with their own mistake. I have asked for a transaction receipt to prove that they put the monies back in our account and they say that don't have one! Very scary for a small business owner. They have caused very serious issues now with our business and this loan should have helped. BEWARE to ALL!
Hi Peggy- Thank you for your comments and apologize for your unsatisfactory experience. Your case is a unique one and not a normal situation. Please let us know if there is anything we can do to make your experience better.
- The Kabbage Team
Jared L. Provided superior customer service. I was cash poor before a payment was due. First time in 11 years that I had that problem. Jared was extremely helpful, courteous and was able to delay my payment for 1 week, which helped tremendously. I would highly recommend Kabbage to all small businesses. Thanks Jared.
I just intended to use Kabbage as a backup when I had cash flow issues in my business and signed up. I was approved and then was regularly hounded by rude employees, mostly it appeared to be from the middle east, on the phone and by email demanding to know if I ever intended to use it. I explained repeatedly that I would use it if needed. Finally I sent an email about how rude they were and they evidently dropped my approved line of credit as I received an invitation to apply for a loan again. Probably a good thing I never used them.
Hi Sue,
Thank you so much for your feedback. We apologize for your less than stellar experience. We hold ourselves to a high standard, so we appreciate hearing about your experience in order to improve ourselves.
We would love to resolve this issue with you. I am going to send you a private message so that we can set up a time to discuss. Thank you so much.
Regards,
Annie York
Customer Experience and Success
The customer service rep jeff in my did a great job of cleaning up some inaccuracies in my account info & providing me with walk thru assistance & then helped with an additional loan as i'm in between commissions as a commercial real estate broker
Hi Gerald,
Thank you so much for your comments and review! We appreciate you!:)
- The Kabbage team
I had Kabbage a few years ago and they ruined my business, everytime i made 1 dollar they took it. They always steal your money late at night, like a crook. After i paid them off, i switched to Pay Pal Working Capitol and i have not had any problems what so ever, even got more money and they don't steal.
We received an email from kabbage that our new line was placed in hold only weeks after they approved it. The sent this message yesterday. We have a substantial operation and purchase millions in supplies. We have no financial challenges whatsoever. We were using them for pay later on alibaba which would seem faster than wiring money all the time.
I dont recommend kabbage.
Their process is misleading.
They want to connect to your bank accounts- fortunately we only connected them to a minor credit union account for payments.
After reading reviews I wish we had done our homework first.
Their coronavirus policy is hurting people. We will not be completing the "bank accounts" verification process now and have dumped them.
I applied for a ppp loan from Kabbage and was given the wrong amount. It's third grade math 2.5 x monthly payroll. I supplied my documents that verified what my monthly payroll and was shorted over 8000 dollars! I have reached out to my members of Congress to inform them of this unfair abuse of their clients. After reading many reviews they mishandled many small businesses applications. There was not a manner of contacting them by phone or email. They have left many with a lot of questions that need to be answered. It doesn't surprise me when I saw during the first allotted ppp loans went to publicly traded companies. What a scam.
Jared at Kabbage was extremely helpful in helping me get working capital for my business. The process was easy and I got funding within a day after being approved. I've read other reviews before applying and although their were some skeptics and truth to some degree, I'd simply recommend you read your contract before signing up. Know what you're signing and understand if you're able or unable to fulfill the obligation. Overall, I had a excellent experience with Kabbage.
If you own a seasonal business and you go through the application process, their qualification process leaves much to be desired. They look at the last 3 months of deposits. You can produce millions in deposits the other 9 months, but if your season is starting and you need a small injection of cash, do not apply as you will not qualify. I after reading the reviews, gives me the feeling that Kabbage is ran by Tony Soprano, hence you are dealing with predatory subprime lenders. I guess it was divine intervention that we did not qualify.
Customer service has a Great Wall in between them and the "business team" who will take 3 business days to get back to them so that they can answer questions and solve problems. For a company that can give you a loan in 10 minutes, 3 business days seems like a bit much. They call themselves a "technology company" which means they are just collecting all your data and pretending to be a loan company.
Answer: I definitely would not recommend Kabbage to anyone, but especially to someone starting a new business. The interest and fees will kill your new business before you've even had a chance to get it started. I own a small business (2 employees, $200K in annual sales) that is over 15 years old, and the Kabbage loan I took out for $25K for an expansion nearly bankrupted my business. There are better ways to find funding for a new business - grants are out there for women who want to start a business, you can try your luck at crowdfunding (look at Kickstarter, Indiegogo, Rocket Hub, Crowdrise, Angellist, Quirky, and others), approach local friends or family members who would like to invest in your business (you can use ZimpleMoney, com to keep track of their loan payments). Kabbage is a stupid and dangerous way to start up a business. Only a complete idiot would do that.
Answer: Thanks for your question, John. Kabbage's loans are fundamentally different in structure from a traditional loan. Interest isn't charged on the loan balance, and a customer can pay a loan back early and save on future fees. We encourage you to take a look at our "How it Works" page on our website for help understanding the fee structure. If you have any questions not answered there, you can give us a call at 888-986-8263. Thanks for getting in touch!
Answer: Hi Jessica, you can go on their site and enter the amount you want to "borrow" and Kabbage will give you this information up front before you agree to receiving the cash. I borrowed $21,000 and paid nearly $8,000 in interest and fees. It HURT my business, very much! I strongly encourage you to try other companies or look to local lending networks or a local bank.
Answer: It's based on them having access to your bank account through you online banking. You need to provide your institution and password so they have full access to your account. They are not trustworthy. Do not allow them access to that information.
Kabbage has a rating of 3.2 stars from 307 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Kabbage most frequently mention customer service, small business and great job. Kabbage ranks 3rd among Business Loans sites.
Hi Teresa- Thank you so much for your awesome review and for the shoutout to our amazing supervisor Carolyn!:)
- The Kabbage Team