• JustLenses.com

JustLenses.com

Overview

JustLenses.com has a rating of 3.69 stars from 14 reviews, indicating that most customers are generally satisfied with their purchases. JustLenses.com ranks 47th among Contact Lenses sites.

Proactively asks for customer feedback

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Positive reviews (last 12 months): 64.3%
Positive
9
Neutral
0
Negative
5

Instant Feedback

430 reviews

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How would you rate JustLenses.com?
Top Positive Review

“Very easy and straightforward”

Lisa I.
2/17/24

Very easy and straightforward. My prescription was available from last order. However the prices have risen quite a bit. I may be looking around for a less expensive option.

Top Critical Review

“Scam”

Melissa H.
10/26/23

This company is a scam. Please order anywhere but here. Horrible customer service. They take your money.

Reviews (14)

Rating

Timeframe

Other

Thumbnail of user johns15432
1 review
0 helpful votes
March 28th, 2024
Verified purchase

It was easy to complete my order from the UK.
The lenses were dispatched very swiftly and arrived around two weeks after my order was submitted. The lenses fit very well and I am totally satisfied with the quality.

Thumbnail of user rebeccac2246
1 review
0 helpful votes
March 28th, 2024
Verified purchase
• Updated review

I ordered my contacts Feb 29,2024. They were mailed out Mar. 1st. As of Mar. 28th still have no contacts. Have called and emailed several times. They tell me just keep waiting nothing they can do. But they sure took my money without any problem. Don't use them. Pay a little more and get a company that will insure you get your contracts on time and if not refund your money.

They are the lowest price
February 29th, 2024
Verified site experience
• Previous review
Thumbnail of user maryv1807
1 review
0 helpful votes
April 1st, 2024
Verified purchase

Ordering for JustLenses is fast and easy. I appreciate how easy the process is after the initial order. I also received reminders emails before my prescription expired which was helpful.

Thumbnail of user abdulqadera3
1 review
0 helpful votes
April 3rd, 2024
Verified purchase

The difficulty of returning the company's policy and the lack of instant chat for shoppers outside the United States
I made a purchase from the website on 11/22/2024
The shipment has not arrived to me yet

Thumbnail of user kathleenb2424
1 review
0 helpful votes
March 31st, 2024
Verified purchase

I've been using JustLenses for many years without any issues. Great service.

Thumbnail of user arleneb430
1 review
0 helpful votes
March 28th, 2024
Verified purchase

My order was filled promptly. My only concern is that they say i need a new rx in a year even though my doctors rx is good for two years

Thumbnail of user khassandram
1 review
0 helpful votes
March 28th, 2024
Verified purchase

Indeed my contacts around the end of January to purposefully get them by February 18th when I was going on vacation. Not only did they come a week after February 18th, but I was never notified they were on some type of "back order". I had to call and ask and when I asked they had no idea when my shipment would be coming. When I said I should be compensated she said I should ask myself and didn't bother to help me with any type of compensation. I spent basically $100 for them to come in "2 weeks" they didn't even come by February 18th and I was not compensated. I was wearing the same contacts for almost a month straight and if you look at my purchase history I get 2 week.

Thumbnail of user lisas5415
2 reviews
11 helpful votes
March 28th, 2024
Verified purchase

Always get my orders fast. Never have any issues..

Thumbnail of user hiltonm816
1 review
0 helpful votes
October 26th, 2023

This company is a scam. Please order anywhere but here. Horrible customer service. They take your money.

Tip for consumers:
They are scammers.

Products used:
Contacts

Service
Value
Shipping
Returns
Quality
Thumbnail of user luiss843
1 review
0 helpful votes
March 30th, 2024
Verified purchase

Perfect in all processes, easy to re order as I'm an old customer

Thumbnail of user tomd1476
1 review
0 helpful votes
March 31st, 2024
Verified purchase

Order was filled quickly with good shipping lead time.

Thumbnail of user dans2691
1 review
0 helpful votes
April 1st, 2024
Verified purchase

I have been using hard lenses since 1967. Since 2010, I have been buying lenses from Justlenses.com and I am very satisfied with the service and good price.

Thumbnail of user danielw1418
1 review
0 helpful votes
March 30th, 2024
Verified purchase

Nice and easy visit this weeb side to buy,and the price very cheap.Best Regards.

Thumbnail of user shanev103
1 review
0 helpful votes
March 28th, 2024
Verified purchase

They offer lower prices than many, but if you need them quickly you may be in trouble. It took over 3 weeks to get mine (twice) even after paying $9.99 S/H. No thanks.

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From the business

Just Lenses is a convenient and affordable way to refill your contact lens prescription. We know the health benefits of contact lenses can be overshadowed by the costs, so we're committed to providing the lowest price and most convenient service available... anywhere.

We provide the exact contact lenses prescribed by your eye doctor at savings of up to 70% off what you would pay retail.

We offer a convenient alternative to purchasing your contact lenses from your eye care provider. Order from Just Lenses and you can have the lenses delivered right to your home or office.

What could be more ideal?

Company Representative

Thumbnail of user jeffp98
Jeff P.
Typically does not respond to reviews

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